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January 2024 by Linda Manzon
Friendly staff. A good amount of parking behind the store. I always seem to get what i need here
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January 2024 by frank
Always helpful and attentive staff. Shelves usually full. If they don’t have it, they’ll get it.
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January 2024 by Bryce Lalonde
Terrible customer service. Very unwelcoming and unprofessional. Avoid this location.
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December 2023 by Jason Sawyer
Had exactly what I was looking for and the staff helped me get in and out in like 5 minutes.
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October 2023 by sam temme
My partner and I love this home hardware! It’s so easy to be intimidated by stores like this as people who are not very handy, but each visit has been overwhelmingly positive. The staff are helpful and kind. Thank you!
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October 2023 by Michael McDougall
Just needed another Honeywehell fan and they had the same model that I've been buying for a few years..(Probably from Home Hardware) Not expensive and had a good laugh checking it out as the clerk had been using them also and replacing the same one(s) also!
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August 2023 by Rita E (Rita E)
What a wonderful experience shopping at this location! So helpful, friendly and knowledgeable. You have helped me gain faith that great customer service still exists! Great job, look forward to shopping there again!
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August 2023 by 35RedBackpack
We were searching for a specific wood finishing product that wasn’t available here. The woman we spoke to was very knowledgeable and spent quite a bit of time explaining the pros and cons of possible alternatives. We appreciate her advice.
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August 2023 by Chad Dickie
Good customer service in a very crowded, small footprint store.Offers good sales prices on wide range home and outdoor products, including garden centre - check their weekly flyer for savings Starting August 9th/23 will become partner of SCENE Points program.Staff are friendly and helpful: a small town feeling :).
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August 2023 by Sean k
I always do my business at the Fairfield location and I am extremely happy with that. I own a local lawn and garden company. Yesterday I went to the oak bay location. I was looking to pick up some equipment needed for my company. I happened to meet the owner and his wife. They were so rude and pretentious I couldn’t believe it. He told me that they are not associated with any other home hardware location. He said that they were independently owned. The owner and his wife said that their prices would not compare to other home hardware locations. In the end I would not purchase anything from this location. I have been in business for over 30 years and never came across such a rude owner.I highly recommend the Fairfield location. Please don’t support the Oakley location!
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August 2023 by Dana Seligman
Worst “customer service “ ever.Tried to return a defective fan I purchased 4 days before. The manager told me they would not take it back and I should sell it on marketplace. Seriously ! I returned it without any problem to the Fairfield location. Something is definitely wrong at the Oak Bay location.Call the main Home Hardware number for help if they will not allow a return. Apparently this store has customer complaints regularly. I will never shop there again. Go to the Fairfield location instead.
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August 2023 by Nor Shore
What an awesome community hardware store. They’ve managed to squeeze just about everything you’d need into a good sized store. Staff are very knowledgeable and helpful!
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June 2023 by Johanna Palmer
Staff are always helpful. They have most of what I want for gardening. Parking around lunch time can be sparse around lunchtime.
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June 2023 by Keith Humphries
Great selection of goods in a small footprint which sometimes beats hiking through a mega-hardware store. Service is usually good but sometimes whether at the cash register or on the floor, service can seem a bit abrupt or not so friendly for reasons not readily apparent. Overall though, knowledgeable and helpful staff make it a good shopping experience.
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April 2023 by Tigh Jansen (Raddimus)
amazing and reasonable staff, went in to get a spare key RE-cut alongside the original from a previous locksmith that never worked, and had the manager (I didnt get his name) re-shape the key for my car when they had no key available to replace. the re-shaped spare worked like a charm, I came back in to thank him, and he was nowhere to be seen. The gesture didnt go un-noticed, and I very much appreciated the quick work
