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February 2024 by Nathan
We love Connie!
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January 2024 by Brandon Blackburn
Best dog wash system in the area! Super kind staff, will definitely visit again.
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January 2024 by Sean Fowlow
I love this place, but not as much as my lab.
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January 2024 by Oli Deans
Top notch pet store, knowledgable staff, well stocked.Paws is an excellent store and service. We get all our kibble and treats and general gear there for our pup. The staff is really friendly and helpful.They order in special orders, they have an app where you can order for delivery, and they have an in house groomer.Highly recommend!
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January 2024 by Olivia Jacqueline
We had an absolutely terrible experience here. Dropped our labradoodle off to be groomed and he was returned to us a mess! He had a small cyst on the side of his body that the groomer was aware of. When we got home from picking up our dog, we realized the groomer had shaved the cyst completely off (we were in a hurry and didn’t take a good look at him in the store). It was an open bloody wound. Groomer also nicked his snout and didn’t clip or clean dog’s ears. All this for $210. Groomer said his ears looked too red to be cleaned, which I can understand. Later at the vet we found out that they were fine and just needed a good cleaning! We are absolutely outraged and this cost us an expensive vet visit. When we talked on the phone to the groomer about what happened, she was very defensive and said that it was a “hotspot” that was opened up because of the hot water and blow drying. We know for a fact that it is not a hotspot and was a closed cyst. Our dog has been groomed before and nothing like this has happened. We will not be using this service again nor recommending it to anyone else. I understand that accidents happen, but in that case, we should have been informed about this upon picking up our dog. On top of this, the pricing is unreasonably expensive, considering they only had our dog for 2 hours. You can definitely find cheaper, better places.
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January 2024 by Nadine R
Definitely on the pricier side but our dog loves this place and tries to drag us in every time we pass. Love customer service and they always give him a treat
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January 2024 by Karen Findlay
Charming pet store, with everything you need. The staff are knowledgeable and friendly.
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December 2023 by Brock Orange
Amazing staff and products! They're so knowledgeable and kind. We love coming here and so does Lucy
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November 2023 by Eliza Sprackett
I am thankful for the helpful staff and nice selection of pet products here. I also appreciate the easy returns if something doesn’t work out. The points system is fun too!
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November 2023 by Danica Olson
Adorable items! A bit pricier on the clothing for pets but well made so I’m sure it’s justified.
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October 2023 by Jared Reis
Really friendly staff and a great selection at reasonable prices. Always willing to answer questions and my dog always gets a treat. The treat giving is a great marketing strategy as he always tries to go to the store whenever we walk by it :)
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September 2023 by Martin Duhamel
Absolutely amazing. I got my Dog nails cut there and this is the first place that my dog does not lose her mind while it is being done I will go back there for sure in the future.
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August 2023 by Dal
A neat little store with a lot of good treats. Be prepared to pay more than you would at the bigger suppliers though.
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August 2023 by jud bud
I've been bringing my dog in for grooming services for almost 2 years, booking well in advance because it was hard to find available appointments for my large dog and have always been happy with the services provided (that would have been a 5-star rating).I was incredibly disappointed to get a phone call on Tuesday this week advising that an appointment that was scheduled for Monday next week and all subsequent appointments were cancelled because the Grooming Salon is closing. The cancellation email that followed thanked me for my "compassion and understanding". To be honest, I have neither of those things. I am in shock at the abrupt closure. A bit more notice would have been appreciated especially when we're heading into a heat wave and grooming on the scheduled date would have helped to keep my dog cool. I don't bring her in to make her look and smell pretty. I bring her in because it helps to keep her healthy.Grooming services are in such high demand and most groomers in the Cowichan Valley where I live are not accepting new customers so I have not been able to get an alternate appointment elsewhere for the same original date.The 1 star rating is for the lack of advance warning of the closure.
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July 2023 by Shannon Davis
I really like their loyalty program. All cat food is expensive no matter where you go however their loyalty programs makes it a better value for me to buy from them vs the big box pet stores which is nice. They are very supportive about special orders and case discounts. I Believe you have 1 month to return sealed pet food that cats didn't like but after that you are stuck with it. Good hours and selection. Lots of helpful staff at registers so wait times are pretty quick.
