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January 2024 by Tanner MP
Amazing service and advice on footwear. Been having pain in left foot and physio recommended getting new running shoes. This place knew what I needed and the people I talked to were super friendly and convinced me to switch to a different shoe that I didn’t think I’d like. Been running smoother, faster and pain has gone away as I train for the race.
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January 2024 by Connie Wilson
This shop is excellent. The team helped me find the perfect shoes in minutes. Couldn’t have been happier with the service.
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January 2024 by Madeleine Ritson
Myron was a huge help in finding the perfect pair of Hoka shoes for me. He was patient, listened to what I was looking for and gave me knowledgeable information on every pair I tried on and explained the benefits/differences. I'll definitely be returning for the amazing customer service!
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October 2023 by Jonah Koebernick
Knowledgeable staff that are attentive and try to get you in the right shoe.A welcoming environment with no pressure for a sale.I have to mention that this store is in desperate need of a renovation though, and I’m surprised such a large company would allow a store to look like this one.
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October 2023 by David Liira
Great store! Wonderful customer service. Will come again.
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August 2023 by Rebecca Delore
I went in to buy some sunglasses. The salesperson, an older gentleman (late 50’s early 60’s) had his back turned to us working on his computer. I tried on a couple sunglasses at the desk for a few minutes before he turned around and asked in a slightly annoyed voice “ can I help you?” I said “yes! I would like to see the sunglasses in the ( locked) case “. He paused and said “maybe if you say please!” (I think he was sort of joking, but his manner was aggressive). I replied “please?” He walked over, unlocked the case, stood in front of it with his arms crossed, and said “ which ones?” I replied, well, all of them! I want to see what I like “. He said “oh no! That’s not the way it works here!”. His manner was so rude, I walked out. I literally have never been treated so rudely in a store.Running room, I’m a runner and have purchased many runners and other things from you, but you let me down today.
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June 2023 by Dayton Craik
I went in as a beginner runner, and Charles was awesome in helping me to find the proper running shoes, and gave me a lot of useful information about the running community.
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April 2023 by Chris Murti
We came in for a quick browse but ended up spending some time there with the very knowledgeable salesman. He was quite attentive and asked alot of qualifying questions to my wife who was in the market for new running shoes.He was actually quite efficient, we spent SOME time there not a lot of time because he was able to narrow down the fit so quickly. Even introduced us to the next shoe to consider.This 1 star review comes at time of payment. We were unfortunately turned away due to the absurd company policy of not accepting $100 bills. When asked why, we were told it was due to counterfeit bills.It is insulting to be accused of handling counterfeit bills. Simply insulting.The new bills have many counterfeiting features that can be verified. Instead of wasting peoples time the company should spend just a little of their time educating the employees on how to verify bills.Left empty handed.
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April 2023 by Chelsey farquhar
Went to the running room to buy walking shoes and Abby was amazing!!! So personable and friendly!
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March 2023 by B Flew
I am returning to running after being away from it for a few years. I chose to go to the Running Room while I was visiting Victoria. The selection and service was excellent. Myron was extremely knowledgable and helpful and I greatly appreciated his expertise! I look forward to getting back to running with my new footwear and gear. Thanks Myron!
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December 2022 by Adair Ng
I'm just getting into running and figured it was time to invest in some proper shoes. I had an excellent experience at Running Room. The staff were attentive, knowledgeable, and took the time to give me some hints and tips. Highly recommend coming here!
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October 2022 by Tom Clegg
Knowledgeable friendly and efficient. Can't ask for better.
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October 2022 by Shannon Martin
Really wonderful customer service. Good range of products. Myron went above and beyond, I'll be back here next time for sure.
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September 2022 by Tiana Paltiel
phenomenal knowledge and service from everyone who works there! i would come from vancouver just to buy shoes from this specific store!
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May 2022 by Dev Graham
I went in to get a pair of running shoes and im not sure of the name who helped me but he was so good. He took the time to really find the right shoe for me and my odd feet haha. I recommend this place for anyone who wants good customer service and a good shoe. There was just one guy working and a few of us trying on shoes and he focused on everyone at the same time just really amazing service.
