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May 2023 by Lexi L
I bought a pair of walking shoes which ended up injuring my feet because they had a flaw in the sole. When I tried to return the shoes past the date of return they were completely non responsible for the manufacturing defect and dismissed my experience. I used to buy from them all the time. Stay away from this store and buy sas online or from other locations. Worst customer service ever.
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April 2023 by Dong Lee
Very good work shoes, very good service, you deserve it
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January 2023 by Ivan Yevseyev
I have flat feet and bunions. It is almost imposable for me to find shoes that do not couse pain. I found it SAS. The staff is helpful. Shirly measured the length and width of my feet. The shoes are a little expansive, but comfy and stylish.
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September 2022 by Sue G.
Unless you want to set fire to a couple hundred dollars I would avoid this place like the plague. Unskilled staff, hard sell and very poor inventory. I have a difficult foot to fit - high instep, etc. I live about an hour and a half away so called ahead of time to discuss fit. I was assured their staff all are fit experts and that they stand behind their shoes fitting properly. I travelled to Victoria on a Saturday. The woman I dealt with ended up selling me a pair of sandals and a pair of ballet flats - somewhere over $400 for the two. The sandal instep strap was quite tight but the fitter advised "it will loosen up in an hour or two". It did not. The flats were fitting large, even with a pair of socks. Fitter did not have the proper size but said if I added heel grippers, they would be fine. I did - and nearly killed myself the first time I wore them as the left shoe is so loose it fell right off. Called to find out what could be done. If I came in they would "work with me" to adjust the fit of the shoes. Now I guess it may be possible to somehow stretch the instep strap on the sandal but in no way are they going to be able to shorten the flat or lengthen my foot. They stand "behind" alright - behind their return policy for the shoes. There is no standing behind their inept and hard sell fitters/sales people. The person I talked to actually indirectly accused me of misrepresenting what the fitter had said.....I have a witness so nice try. All this store wants is to sell shoes, they don't care if they are the right shoes or if they fit properly. I have had SAS shoes before - purchased in a store that actually knew what they were doing. Unfortunately, those stores are not in Victoria. I will NEVER go back to this one and will make sure everyone I know is aware as well. Really really poor customer service.
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September 2022 by chevysmom159
NEVER again. Do not stand by their claim of expert fitters. Spent over $400 on two pairs of shoes based on "fitter" recommendations. Cannot wear either one - one cuts off my circulation in my foot, the other falls off if I try to walk. Horrible customer service - just my tough luck as they have a refund policy. Don't care about anything except sales. There are good SAS locations - Victoria doesn't seem to be one of them.
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July 2022 by Sarafina Underwood
Best investment for your feet!!! Truly love these shoes. And will be back for more!!!
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June 2022 by Erin Rose
I brought an elderly friend here yesterday, looking for a good, supportive pair of shoes that would help prevent her from tripping and falling. The service we got was impeccable, right from the moment we walked up and the owner ran to the door to open it for us. The owners mother was there working for a couple weeks and she assisted us. She was a wealth of information, and gave us a lot of info about what would be the safest and most supportive shoe. She was able to customize the shoe to fit my friend perfectly. She brought over multiple pairs to try, and really made sure the shoe fit properly. She was also friendly, funny, and made the whole experience really good.The owner checked us out, and he was also very friendly and appreciative of the business.The shoes are expensive but they’re very good quality, and the store itself provides a very old-fashioned, custom sales experience, to find the right shoe. They had all sorts of different widths as well. I’d highly recommend if you have hard to fit feet, or are in need of good quality, supportive footwear.
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October 2021 by cara segger
Softest most comfortable shoes in town. Pricey but you get what you pay for.
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April 2021 by Tina Louise Beshara
Very nice and knowledgeable staff. My mom got a pair of sandles and loves them.
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November 2020 by Kate Lois Howell
Some nice shoes. Pretty pricey. Good service.
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November 2020 by Douglas Watkins
Very good personal service. Friendly and knowledgeable.
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November 2020 by vulcanbikeify
My shoes arrived today, delivered right to my door. They were wrappd in beautiful art illustrations. This brightened my day. Thanks to the staff, and younger associates at the store.
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November 2020 by Lynn Terris
Great staff and storeI want every pair of ladies shoes, even half size
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November 2020 by Nicci “Nocturnal Nicci” Smith
Honestly, best shoes you will ever own! Nothing but love..
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November 2020 by tom knudtson
Great assistance great quality a little higher price of course to be expected for quality
