-
February 2024 by Liam Sager
Really helpful, very nice staff and let my daughter use their staff bathroom in the middle of our appointment
-
February 2024 by Alison Perry
The ATM ate $380 of mine almost 3 months ago and I have still not been refunded. This is ridiculous.
-
January 2024 by mitch smith
Been waiting since September for increase in my line of credit. Emails go unanswered. Can’t ge ahold of anyone in the branch directly.
-
October 2023 by Kourosh Ziaee
To the bank manager "Bonny"(Hatley Park Shopping Center)I wanted to recognize two of your more exceptional colleagues who I see quite frequently taking care of all my banking needs and that would be;"SASAN.Jabbarzadeh."( Customer Experience Associate)And"Vincent van Schalk".(Financial Advisor)As I'm sure you already know, they're your best assets,Always happy, smiling with a positive can-do attitude.I should tell you how much me and my wife appreciate their diligence and commitment to their job, always willing to go the extra mile, providing stellar service each and every time I visit the bank, they're truly is amazing! Thank you for have a such fantastic people on your team, me and my wife certainly do appreciate it.Kourosh
-
October 2023 by J Bryant
The absolute worst service. Impossible to get a hold of the branch they will never answer . It's been a week and no call back . Get transfer to customer service who direct me to call the branch directly . No answer
-
August 2023 by Richard Robson
Shelly is a pleasure to deal with, always friendly and always willing to help
-
July 2023 by Johnathan MacDonald
Have had some good advisors from this branch but it is impossible to contact someone by phone.
-
January 2023 by Aditya Goyal
Just 2 tellers are working at one time . Huge line ups and other bank members are busy in gossiping with other colleagues. Wastage of time. Wont recommend it to anybody
-
August 2022 by Anudeep Sasikumar
The worst bank ever. Was talking with them for a loan for more than a year now and it takes months for each response even after submitting everything they asked for.RBC just took a week for response. They really let the interest rates reach really high. No reminders or updates unlike other banks about the interests hike. The worst customer service experience I have ever had in this country so far. Will be switching from Scotia as soon as my other bank puts up an offer.
-
January 2022 by Siddharth Rathi
The senior financial advisor has less knowledge than a school going kid. He is rude, incompetent and uses phrases like use your common sense to complex questions on credit limit because he doesn't k ow anything about that. I advise the bank to train advisors to be competent enough to learn to talk to people first and learn basic banking. He doesn't even know how the credit system works here and he is at a senior position wow. That expalins the lack of manpower in Victoria
-
October 2021 by Matt ormorbille
never experienced a major bank have such horrible customer service. Even the bank manager seemed to only care what would benefit and make scotiabank money not what fit best interest for the customer. I used to like Scotiabank but this branch has ruined it for us and has now lost our business.
-
September 2021 by Ryan Glendinning
Wouldn't get back to me to regarding refinancing with scotia bank, wouldn't transfer the mortgage file to another scotia bank, zero help from the mortgage brokers. When someone did get ahold of they told me to contact someone else.... Pushed me to go to another bank. Charges an arm and a leg for penalties, terrible service.
-
September 2021 by abhimanyu uppal
the staff particularly kept referring to bank policy and guidelines that do not allow them to help customers. I needed a simple letter stating my savings account balance over last 6 months as required by IRCC. But the staff had a hard time producing the same because the “bank does not do that”. However they had issued a similar letter to one of my colleagues last year. Later that afternoon I went to another soctiabank branch, they issued the letter within 15 minutes.
-
November 2020 by Marisa (Kiinrah)
Scotiabank is the worst experience. Funds are held, no one is answering phone calls in a timely fashion... And he's had his account for at least a year. This treatment has been reported to the (BC) WestShore Chamber of Commerce. Please don't bank with them; they have caused nothing but grief for my family.
