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February 2024 by Adeolu Osiyoku
The customer service provided at the Oak Bay branch was prompt, decisive, and exceptionally accurate.Their investment advice was top-notch, and I would confidently recommend this branch without hesitation
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February 2024 by Susan E Martin
The staff are very nice and friendly and small branch but wonderful staff and awesome neighborhood I love the community and Oak Bay Avenue is very close to my home ? I am very lucky ?
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March 2023 by Ellen Bardutz
Wow. I’ve been with Scotia back since I was a teenager and am baffled with the lack or assistance when my card stopped working after fixing an error they made. Thank goodness a few months ago they made another massive error which lead me to opening a new account with a different bank. This was my only saving grace as I do not own a credit card. It’s totally okay to leave someone with no access to their funds right? Absolutely disgusted with this bank and staff, not only at this location but others also. I’m even writing a review, how embarrassing. Take your money and run.
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February 2023 by Google user
Wow. I’ve been with Scotia back since I was a teenager and am baffled with the lack or assistance when my card stopped working after fixing an error they made. Thank goodness a few months ago they made another massive error which lead me to opening a new account with a different bank. This was my only saving grace as I do not own a credit card. It’s totally okay to leave someone with no access to their funds right? Absolutely disgusted with this bank and staff, not only at this location but others also. I’m even writing a review, how embarrassing. Take your money and run.
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February 2022 by Juan Cuesta
I have always had positive interactions with this branch. Personnel is very kind and helpful.The branch is clean, tidy and has a good welcoming environment.
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February 2022 by Rob Fisher
I’ve banked with Scotia for 10 years and been treated like absolute garbage every step of the way. No more. They clearly don’t care about retaining customers either. Today I visited this branch to close my account for good and nobody batted an eyelid. I even wondered out loud that maybe someone might ask me why I was leaving and was met with a cold, businesslike manner and sarcasm from the teller. Good riddance.
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February 2021 by David Vincent
My mother I have had nothing but first class helpful, professional, and courteous service at this branch. Thank you.
