-
November 2023 by Devon Guzzi
At 10 in the evening, we found the doors securely locked. The staff member on duty seemed unable to comprehend our request. There seems to be no justifiable reason for locking the doors at this hour. I've visited other cities with higher safety concerns, yet they maintain around-the-clock open access. This policy is perplexing, especially in a place that doesn't appear to warrant such precautions.
-
November 2023 by Perry Comeau
Not good. They are advertising they are open 24 hours but are being continually harassed at their door by un-paying customers. One of these individuals was asleep at the door standing up. The other was scrounging around in the garbage bins around activated gas tanks. This was all occurring around 4:30 AM Tuesday morning while wanting to PAY for milk, bread. They should train their staff to call security and or the police to leave private property. I don't blame the store, nor the clerk at the time; but the problem is forcing a vital business as a gas station into lock down during these hours as how the rest of the city has become during these hours. 7-11 on corner of Douglas and Johnson, same thing; as well as Circle K on corner of Douglas and Yates. Ultimately I blame the city and the province for the danger.
-
November 2023 by Kelly
Worst customer service they like throw the change in your hands. He usually always talking on his cell phone while they’re dealing with customers not even addressing the customer prices are outrageous 499 for a muffin? The bathroom is absolutely horrifying. It looks like it’s never been cleaned. I wouldn’t even use it when I walked in.
-
November 2023 by Talmage Rancier
Doors are always locked, terrible to deal with the window. There are other much better stores nearby, don't bother
-
October 2023 by Fabiola Arias
Raghu SAVED ME today! I needed help with the air in my tires as I realized I had not done it correctly and had put myself in a very dangerous situation. I went inside and he quickly came out to assist me and likely saved me from an accident. Thank you so much to him and Kirit as well. I will keep coming back here. Excellent service!
-
September 2023 by Serena Anne
It’s 12 PM on a Sunday and I have been waiting for 15 minutes now while the single person inside has had the door unlocked I have watched about 8 -12 customers come and had to leave I am waiting here because I can’t just go to another gas station as my car is on emptyI have seen the guy inside he has come out and then gone back into the back room even after I was knockingThis is very horrible service he could at least put up a sign that says back in five minutes or acknowledge the customers that are comingThis is Using up my valuable timeAnd I feel quite upsetI would also like to note looking in these doors the place looks scuzzy and unclean and unkept.Does not feel like I gas station in Canada but when you would see in another country when we aren’t paying such higher taxes
-
June 2023 by Daniel Freier
They basically refuse to sell you anything from inside the convenience store after 11:00The employee simple couldn’t be bothered to serve me, just don’t bother coming here
-
May 2023 by Jesse Cromwell
Some of the worst service one could ever encounter. They close the doors at night then employ people who can't understand how to take someone's order for a simple snack item. Also completely unaware of inventory. Government refuses to fix homeless problem so Shell feels the need to close their doors and attempt a failed order through a ridiculous security box! Makes no sense at all. Avoid this place if you want to spare yourself a migraine!
-
April 2023 by István Pap
Will treat you as homeless if you bike late night. Cashier let a driver in but told me to hand him cash through a sketchy window, where I can't see my money being counted. Also refused my debit. Worst convenience store in vic.
-
January 2023 by Patrick Donavew
This store consistently has bad customer service. Their employees sigh in disgust when you have to purchase anything through the window at night. Not to mention I tried to buy something with a 50 dollar bill and the employee told me that she couldn't sell me the things I bought because she didn't have enough cash in the register at 8am LOL what a joke.
-
September 2022 by Sunny
Bad experience here twice.Paid for an air pressure, but the machine is broken, I mentioned it to staff inside the store, he said its nothing he can do, nor refund and he just walked away.It's not about money but put the sign up if it's broken so people is not wasting their money and time.
-
July 2022 by Sunny Vsc
Bad experience here twice.Paid for an air pressure, but the machine is broken, I mentioned it to staff inside the store, he said its nothing he can do, nor refund and he just walked away.It's not about money but put the sign up if it's broken so people is not wasting their money and time.
-
May 2022 by Belle Ra Williams
I had bad experiences with being charged for items I never boughtThey seem to pretend that they don't make mistakesOn one occasion I was told that I hadn't paid for the fuel that I had filled my car with that was may 2021And I've never owned a vehicle in my lifeI don't drive even. As I don’t have a driver's license I have never been to use the gas pumps I asked the gas station attendant to look over the video surveillance he told me he didn't have to do anything for me.The tall young man wears a black turbin insisted that I did .Now when he sees me he watches me
-
October 2021 by Munawer Kashan
Very bad experience. Stopped at the pump with my 10 year old. She needed wasroom. The person on counter was busy on phone and when I requested he got annoyed and told me no washrooms when I asked him how come he said they are out of order for you and laughed. Told me to find a bush. So sad. Very bad service
-
August 2021 by Anders Berglund
Came by to buy some food for the day since I work from 5am-5pm and was told I'm not allowed in, mean while other's were allowed.
