-
November 2023 by Taylor Samis
About a couple months ago they had great staff on in the evenings. As of recently, there new hire has no sense of customer service. I frequently go to this convenience store, I now avoid it as much as I can.My most recent experience with this staff member treated me very poorly, and this isn’t the first time. Someone this rude shouldn’t be working at a checkout and definitely not representing a company.Dean deserves a raise by the way. This is one employee that works hard and is friendly with everyone in living in this area. I appreciate all of his hard work.
-
November 2023 by ted deng
Very bad crew at the counter, not helpful at all when the car wash app is not working.To be fair with everyone, I should probably have told the story in the first place. I waited for about half an hour in the car wash lineup to get to my turn. The app that I usually use for car wash didn’t allow me in after many attempts. It appeared to be out of order. I tried to talk to the counter but nothing came out of that. I had to leave my car there and blocked everyone behind me to talk to the staff at the counter.I briefed the situation and was told the app did break for this station. Then I asked to drive through the car wash and forgo my time wasted waiting. I was told no, instead suggested me ti back up out, which was impossible due to there was a line of vehicles behind me. The only solution offered was to buy a ticket which I didn’t like because I had a wash pass with many washes to go. I bought a ticket in order to get out of there and wasted my money and benefits possible since I filled the tank just before entering the car wash.At the last, I asked the staff if a sign could be put up to tell app users it’s temporarily out of order so no body would waste an hour there like I did. I was told it couldn’t be done because it would be repaired one day. I couldn’t follow that logic as what I asked for was a sign for the time being it’s broken.What I felt really was the staff was not willing to help, showed little empathy to a customer in that situation. He should consider a different job not serving customers.
-
November 2023 by Malik Alali
My favorite place for fuel and car wash
-
June 2023 by Christine Kuzek
Always friendly!
-
April 2023 by Kieran Patton
I deliver for people and use this gas station because of the selection, I've been Treated very poorly by a younger middle Eastern fellow many times now, always being kind and holding my breath, he is always throwing items into the after hours lock box without care, presents everything you ask for is a problem, other then that Dean is a wonderful fellow and deserves a raise, and I thank him for his kindness.
-
March 2023 by jeremy illingworth
I buy gas here because it's close to home, but today I had a minor issue and had to go instead of just paying at the pump and leaving.Dean was not just super friendly, but also very helpful. The gas station is a gas station but Dean is superb employee.
-
February 2023 by MSHP
I have relied on this Shell station and its small grocery for over a decade, and Iv never seen such an unreliable location, due to opening hours and the disregard for accountability of opening hour signage. The opening states 6:00am, and thats exactly when the employee or manager should unlock and turn on the pumps, and open the main counter service.A long time evening employee is a stand up guy, I think his name is Dean and he's been a pleasure to deal with every time I have encountered him. But please hold the morning staff accountable because its poor business practice.
-
October 2022 by Komila Loona
I was a customer at Shell. Dean the cashier got really great energy. ?
-
October 2022 by Linda Turner
As I live in the area I go to this location frequently, been going there for years. Seriously the best staff ever, always super friendly and kind. Always leave with a smile on my face because of the top notch customer service.
-
October 2022 by Arvin Tirk
I have mixed feelings about this Shell gas station. Shell should be a quality station, and everything was fine. But but butt… I went for car wash offer buy one and get 50% on second carwash. It was my first time, and i asked the store seller and automatically, he gave me the most expensive wash rather than asking me which one i wanted. Okay, if he gave the most expensive wash, he did not offer me the free coffee which was written on the poster. This is bad. Inside the car wash, light was going from top to bottom, and if i took the most expensive option, it should have have gone to all wash points but it did not do the last three points and light started turned green for me to move out. My car was also not dried completely, as it if was under a drizzle. Why wasn’t the car completely dried with the drier? It was overall okay but nothing special and definitely not happy with the drier. And expensive too. In other countries, I paid 4-6 $ for touchless carwash. Here 13.99 $ ? Wow!!
-
July 2022 by Nina DeBlois
I went to go and fill up gas at 11pm I was really low and the gas station was closed when it closes at 12 and I tried to go into the store and the employee said no I won’t come back again poor hours, bad customer service!
-
June 2022 by John Boreskie
Typically gas station but can be busy at times. Staff friendly and helpful but some customers waiting can be rude and impatient.
-
March 2022 by Arvind Tirkey
I have mixed feelings about this Shell gas station. Shell should be a quality station, and everything was fine. But but butt… I went for car wash offer buy one and get 50% on second carwash. It was my first time, and i asked the store seller and automatically, he gave me the most expensive wash rather than asking me which one i wanted. Okay, if he gave the most expensive wash, he did not offer me the free coffee which was written on the poster. This is bad. Inside the car wash, light was going from top to bottom, and if i took the most expensive option, it should have have gone to all wash points but it did not do the last three points and light started turned green for me to move out. My car was also not dried completely, as it if was under a drizzle. Why wasn’t the car completely dried with the drier? It was overall okay but nothing special and definitely not happy with the drier. And expensive too. In other countries, I paid 4-6 $ for touchless carwash. Here 13.99 $ ? Wow!!
-
March 2022 by CR Bridges
Canadians need to be aware that Shell is buying Russian oil at discounted prices.
-
March 2022 by Ed Lien
Friendly staff. Great car wash. Good gas too.People expecting “free air” should take a deep breath and move on. Commercial compressors aren’t cheap and require regular maintenance, just like your car and/or your bike.Also bare in mind there are only two gas stations in the city of Victoria both sit on very valuable land so be kind and support them. You can’t buy gas at a condo building.
