-
December 2023 by Susannah Devitt
On November 28 I took my elderly mom in for gas at Douglas street Victoria Using her credit card. The approval of $100 went on their card along with the gas amount. So there are two charges one the amount and the other the holding of the 100.00 (Which is still on their card on today’s date).As this was very confusing to see two charges We reached out to shell at Douglas , Shell Canada and their financial agent. They advised that this is normal practice (I personally went to another Shell gas station to use my credit card there were no holds so I was disappointed to know my parents card had the hold charged).December 4 it is on my parents card and I really have to question Shell’s standard of practice in dealing with transactions. Very disappointing for such a big corporation.
-
November 2023 by Allen Friesen
Bought top car wash. When done. My truck was still dirty and my paint was scratch in several places
-
June 2023 by Adam Vase
Staff is mostly very friendly
-
February 2023 by Kulappulli Appan Thamburan
Rude staff.He was on his phone and did not care to help. Threw the receipt when I asked for it.Worst experience.
-
December 2022 by Tye Shantz
Their pumps never give you a receipt which is annoying when you purchased a car wash. Multiple times I’ve had to go inside, wait in a never ending line as the staff work at a glacier pace to get my wash code. Finally writing a review as the line today, had me going from next in the wash, to 7th… which as you know.. will take over an hour. So thanks for that, Shell.
-
August 2022 by annemarie den harder
Still out of gas (Thursday)
-
August 2022 by Alexander Kulakov
Decided to wash my car with a tank of gas.End result - malfunctioning of the car wash in the middle of a wash cycle, half an hour of wasted time and car covered in soap for the day. Would not recommend or bring my business back.
-
August 2022 by Ewald
I asked for a refund on my car wash and counter staff could not refund it back onto my credit card. Gave me cash instead. Please properly train staff on POS machines.
-
August 2022 by TripleK7s 999
Annoying in the evening when not just wanting to purchase gas! You have to tell the guy in the window what you want and they always seem to grab the wrong thing .. the frustration is more towards the customer in which can be very annoying.
-
July 2022 by Lorne Moore
**update** We have been down this road before you and I. I'm not interested in any more excuses as to why you can't honor promotions or provide your customers with a decent car wash. You are well aware of the issues. Now go fix them and quit worrying about reviews!Took a 2 year break from this dump to be stuck yesterday and have to go and experience exactly why I stopped going here. Unable to honor promotions, horrible car wash, pitiful and unprofessional staff. Absolutely avoid this Shell at all costs!! I wish I could give zero stars.
-
August 2021 by Caleb Hall
Usually okay but staff members who dont wear masks and get hostile over it are a big problem, would not recommend
-
July 2021 by mattyg69ification
Don't EVER buy a Car Wash pass from Shell. I was convinced to buy one years ago for 500 bonus Air Miles. I thought "great, now I can get my car washed whenever I drive past a Shell Gas Station". No. I cannot. For years mind you, because every Shell Car Wash in Victoria is ALWAYS broken and waiting for repair.They shouldn't be selling passes at all if they never have a working wash. Today was the last straw; it marks the 20th time I've tried to use it and all Shell Car Washes in Victoria are broken. Yes, the gas station attendant called the other location and I was told it was functioning. Until I got there, and it's magically broken.I can't say much else about Shell as I rarely go there; but this is just my experience with the wash, and it's been on going for almost 3 years.
-
August 2020 by andrew brodersen
Incredibly rude staff. Steer clear of this place if you can! Didnt I.d. me when I went in. Open tobacco display cases. Very unhappy with my visit. Will not be coming back here ever again
-
August 2020 by wcresponder
Nothing special. Although their nozzle triggers are more sensitive than other stations.
-
August 2020 by It's M
DO NOT USE THERE CAR WASH, CAN SCRATCH YOUR VEHICLE!!!!!!Went to car wash parked according to there instructions, soap spray started and suddenly banged on my car and shut down everything. The guy working there called his manager Jatin and the manager start laughing at me didn’t even listen me professionally said we will give you bucket and cup wash it we cannot do anything about it
