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January 2024 by Julie Bradford
Terrible customer service. I was trying on shoes while she stood behind counter on her phone. Gave up trying to get her attention. Going somewhere else from now on.
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November 2023 by Robin Hall
Excellent help from staff/manager
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October 2023 by Kiko H
Very awkward experience.Received “hello” when walked in, and THAT IS IT.Not familiar with the shoes I asked, spending 3 mins to look for it in the system, and then 10 mins to find it in the back.I asked for another size, the guy did not check in the system and just told me “No”.Still bought the pair, checking out with the manager, still super cold attitude and weird vibe.
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August 2023 by Sarah Grace
I normally get great service here. Walked in on July 5th at 2pm wanting some Birkenstocks. There is a young male employee doing all the work, serving multiple customers at a time, while the middle-aged female staff member seems to be doing anything to avoid the line up of customers needing assistance, leaving it all to her coworker. I get that the male was busy but this lady was doing absolutely nothing. I walked out after 15 minutes of no acknowledgement.
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August 2023 by San Pedro MTB #ElUltimoNoDescansa
I really liked my Lacoste sneakers.
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July 2023 by Donna Hains
Great shoe selection and friendly, helpful staff.
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February 2023 by Rita McDade
Great selection and sales. Friendly and knowledgeable staff. Quick service.
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February 2023 by Dr Yaseen Sheikh
Good prices and collection. Prompt billing and helpful staff
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August 2022 by B G
Received lovely and attentive service from Kat today!!! Thank you for your patience with helping me find the best work shoe!!
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July 2022 by sboo ooo
Always out of popular styles I no longer bother trying here. They never know when stock will be in.
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June 2022 by Jennifer Penner
Not at this store but online I ordered a pair of sandals. It way past the delivery date and they havent even been shipped yet. No one will locate the shoes for me.
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November 2021 by Marc Thorsen
Good selection of footwear however I found that there was no customer service. I had walked in and noticed 2 clerks behind the counter with their heads down, figured one would come over and see me while I was browsing. I looked for a few minutes before realizing that they had not moved or acknowledged me while in the store. Length of time in the sore browsing...5 minutes, amount of acknowledgement that I was there 0! Customer service truly lacking!
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October 2021 by Tara Kozocari
I have been in 2 of their stores ready to purchase a pair of bluntstone boots... Never been approached by a clerk. I guess I will shop on line instead.
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October 2021 by Angela Fraser
I'm so happy I purchased with SoftMoc. I bought my Dr Martens at night online and was able to pick them up the very next day in store at the Bay Centre in Victoria. The woman who helped me was so lovely and friendly and informed me how to take care of my expensive boots. I would definitely purchase from them again.
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July 2021 by Winnie T
We recently went in and the male staff that was working there was walking around initially but as soon as we needed a size, he pretended to tag some shoes. When we asked for assistance, he told us to go ask someone else for help because he was "busy". We don't plan on going back.
