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January 2024 by Chris Cunningham
Very bad service !! Guys there have a very nonchalant attitude !! They look like they are bushwhacked !! No communication waiting 6 weeks for a simple drill repair !! Told them in the end to keep the drill !! Very poor quality shop !! They need some retraining in service and attitude skills !! Do not bother with their service!! Update shop has since closed down !! Makes sense ? ?
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November 2023 by Drew Thomas
Troy Electric delivers top quality service, highly recommended.
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August 2023 by Bobby Kenny
Put in an order almost 2 months ago, phoned after hearing nothing for weeks, they lost the order, put the order in again, heard nothing for weeks, called them and they said they will not be doing parts anymore. I need this part and have jobs waiting ?
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October 2022 by Kevin C
My pool pump needed to be repaired, of course this was during the hottest time of year and with family coming. I brought it in around 8:30 AM, they were busy but still managed to get the pump repaired for me by noon the same day. Excellent service & turnaround! Thank you!
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October 2022 by Stephen Price
Excellent service both on front line very polite, friendly, and equally important very knowledgeable. Although unable to provide part for the make of my power tool, I was happily, and correctly, directed me to find one, - without charge!
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July 2022 by Jordan Ritch
Super helpful, honest and friendly! Thank you!
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June 2022 by Reiner Meyer
Our jet pump completely failed (motor related), resulting in 4 houses without any water. Called Troy Electric to see if they could help. Brought it in at around 9am, fully expecting that it would be a few days before we got it back. But upon hearing of our challenge they said they would take a look at it right away. Within two hours of dropping it off I received a call to advise me that it was fixed and ready to be picked up. The cost was very reasonable and the service was great. We’ll have no hesitation in bringing other work to them. Thanks for helping us out!!!!
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March 2022 by Delaine Faulkner
The man in this establishment helped my husband to take apart and clean a tile cutter.He was very helpful and considerate.We are thoroughly impressed by his great attitude.
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February 2022 by Keith Cannon
A great, central location in Victoria for your tool repair needs. Spencer took the time to listen to my concerns regarding the failure of the tool, and we very quickly came to the mutual decision on how to move forward. I am confident in this business, and will be a repeat customer.
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January 2022 by Dom Piluso
I have been dealing with Troy Electric for decades; both for large repairs and small repair parts; Always great service. This time I needed some small replacement parts, late on a Friday. Once again, they came through. Huge Thanks to the guys at Troy!!
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July 2021 by Chad Keogh
Spencer was very helpful checking-in our TIG welder foot control. He reassured me that 'their guys work on lots of these." I went to the right place! ???
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June 2021 by Gordon Campbell
Always helpful - not perfect but really trying
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February 2021 by Michael K
These guys are the service/warranty providers for King Canada equipment. My combo lathe/mill suffered a damaged headstock gear in February 2020. The part was ordered in March and, after much a** dragging, King finally shipped it to Troy in January 2021.I’m sure Spencer and Kelly would agree that I was a difficult customer. I know it wasn’t their fault, they are only the face of King and the Chinese supplier but to me, 9.5 months to get a simple part is beyond ridiculous. That’s not why I’m writing this. I took the headstock down to them and it was mere hours before they had it ready for pick up. I was gob smacked. And thrilled. Hats off to them and their crew – a huge thank you.
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January 2021 by Sean
Skilled and informed staff.
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November 2020 by Phil Mavis
This company is amazing! I went in to source a protective guard for my Makita chop saw and they were very professional and helpful! They even provided me with an alternate saw (as they had one at the time) while I waited for the parts to come in for my saw. FIRST CLASS CUSTOMER SERVICE! Thank you!
