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September 2023 by darren close
The actual location i picked up from was excellent as was the representative, however the poor score comes from when i booked online to pick up at an the View St location only to walk there and find it had been shut down. I then had to figure out who to call to then go further to pick up my rental. You should not be advertising pick up locations that do not exist.
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December 2017 by Jordan Sauer
This was the worst experience I've ever had with a company.. I ended up paying a total of $325 for a one day rental after my U-haul van was towed on Thanksgiving day for a marathon.. the insurance covered nothing. They promised me I could pay a $30 traffic ticket myself, so I went online to pay it and it wasn't there. Then two months later I was more than double charged for the ticket on my credit card for $75.. when I called customer service it was almost like they were trying to avoid my issue and keep the money they took from me by deferring me to other phone numbers until I gave up.. I called 6 or 7 times over the span of more than 2 weeks and was put on hold for up to 10 minutes almost every time.. they promised me emails, and return phone calls I didn't receive.. lines were dropped.. they even gave me a loss collection phone # that was really a phone number for a drug store.. nothing was ever resolved.. this company really doesn't deserve anyone's business.. I will never rent with U-haul again
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December 2017 by Zoe Dickinson
Why bother having "business hours" when nobody is ever at the counter? I tried twice on different days to buy boxes here, both times nobody there, both times when I called the phone number the lady said she was "out". Don't bother with this place. Just a waste of time.
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December 2016 by death club
Very very rude women working the counter. Would not go back.
