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January 2024 by Jo Neufeld
Went in to look for ugly sweaters,bought two leggings,two sexy dresses for my wife,grinch onesy.Also left with damaged mannequin to make my 2023 Santa clause. Will definitely recommend this store as staff and management definitely went out of their way to help.
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November 2023 by Jenna Craib
The store manager Manvi went abouve and beyond and mailed me this dress to North Vancouver on her own time! Great customer service and cute clothes!
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October 2023 by Cori Campbell
Great deals. Staff is not helpful thou
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August 2023 by Ajinkya Barve
Amazing products and services by this store at excellent price.. The staff was very friendly and informative.. I would specifically like to acknowledge Laila for her help and extraordinary customer services ...She has been amazing.. !
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May 2023 by Christina Neima
WORST. Customer service. EVER. On more than one occasion I have stood in line on my lunch break to purchase things and have ended up leaving because the amount of time it takes them to serve one person is INSANE. I have never seen lazier or slower moving employees in my life. Today, after I finally got up to the counter, got acknowledged by the employee as wanting to pay, then he turned around and him and the other 3 employees stood leaning on the counter watching a security guard follow a shoplifter for a while, until I had to interrupt and politely ask if I could pay for my items so I can get back to work. If that was the first time it’s be one thing, but it’s like this every time unfortunately and quite frankly, it’s very disrespectful of other peoples time. Will not be back, you shouldn’t have to beg employees to let you purchase something in a clothing store.
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December 2022 by Gary Braun
They have a very poor return policy. They won't provide a refund on anything, and for a large number of items they won't even give an in-store credit. Apparently this is written in small print on your receipt, which they hand you AFTER you have already made your purchase. Don't ever purchase anything from here unless you are absolutely, 100% certain that it is the right size, shape, colour, style, etc, of something that you are sure you want, because you will likely be stuck with it afterwards whether you change your mind or not. Or better yet, save yourself the worry and just go someplace else.
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October 2022 by Judy Henry
My experience if I could give it 0 I would, the staff was no where to be found the whole time I was there. The store was not clean either. When I was checking out the lady in the photo was being extremely mean to the girl she was training. Was also being extremely rude to me and my friends when we were confused about something. I had, had enough so I told her she didn’t need to be so rude she laughed at me. I told the girl in training that she was super nice and was doing an amazing job and to have a nice day. As I was leaving the lady in the photo called me a “stupid c*nt” I had turned back and said that was not appropriate in a work place and I asked for her name and she wouldn’t give it to me so I took this photo she called me a bunch of other names I really don’t think that is appropriate for a work place I will not be coming back horrible experience I felt attacked
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July 2022 by liana
I went into the store wanting to trade in a piece that i got in a size too small. I didn’t receive a receipt upon my purchase because they had ran out of paper. I later came in trying to trade in this piece for a larger size and the manager asked me for information which is reasonable. I had to show proof of my purchase through a bank statement which takes a while but she had rushed me and told me she was unwilling to look through purchases that I thought were the specific one. It was a lot unnecessary attitude that would’ve all been avoided if the change rooms were being run and I didn’t have to wait a while to not even try on the clothing.
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March 2022 by jake thormoe
Literally told to wait while someone else shopped and I was at the till for my purchase super rude I'm waiting for someone to shop so I can pay for my stuff I have ready to go berry unprofessional girl behind the counter
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October 2021 by Sue McCaskill
Employees chatter amongst themselves and tend to ignore customers.
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October 2021 by Jeffrey Edison
NEVER AGAIN: The selection is basically the same stuff in different colors, so almost no choice in styles. But the reason that I give one star is their returns and exchange policy which they do NOT clearly state, even when you ask about it. With COVID, they do NOT allow you to try things on, and they only allow exchange or return for store creditNO REFUNDS. Once they have your money, they never let it go.Well, I won't be going there again.NEVER AGAIN.
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October 2021 by Nimrata Virk
Megan was extremely helpful during our visit today. We were trying to return an item from Urban Behaviour, and although she originally said we could not, she still wanted to confirm with her manager. He said we couldn’t, so she proceeded to assist us in finding other locations where we could make the return.In the meantime, her manager called back after speaking to the district manager, and informed her she could in fact accept our return and give store credit.Overall, she was helpful, patient, and a good customer service representative.
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September 2021 by Don McCaskill
Massive store with all of two staff, both busy busy on the till. Did manage to score a nice hoodie for $15, world have bought two if there was another in my size.
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September 2021 by Chandu Kalyanapu
Staff were friendly and helped me to exchange, it was really quick & easy.
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August 2021 by J Ashley
Fitting rooms closed due to COVID but no cash refunds store credit only. Doesn't seem ethical especially since there was a sign stating 'please don't try on items on sale floor'. No way to know if clothes fit but no way to get money back if they don't. Store was messy and staff seemed miserable to be there.
