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February 2024 by Shelley McKeachie
Michelle went out of her way to help us find a replacement crank handle for a window. Small sale for her, big service that we appreciated very much. Thanks Michelle! We'll be back.
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January 2024 by Christopher H
Great store! Friendly staff! Building a house and was recommended to check out Victoria Specialty Hardware by our contractor. Went in and browsed around and the stuff were helpful. Haven’t bought anything yet but got some great ideas.
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November 2023 by Brandy Dye
The staff are all so friendly. I’m working with Michelle, she knows her stuff and everything I have ordered from here is beautiful quality and comes in a timely manner. Thanks so much!
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September 2023 by Tara Attwood
Outstanding service!! I was in the market for new bathroom faucets and shower heads when I cam across Victoria Specialty Hardware Ltd. online. I was able to order the hardware I was interested in with ease and have it delivered right to my door even though I live in Alberta. The product is amazing and the service was great!!
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April 2023 by Mitchel Kajiura
We ordered all our plumbing fixtures from here as they have by far the best selection in the city if you're looking for a high end fixtures. Aaron North was especially helpful, communicative, reliable and really went the extra mile for us. We can be very picky clients, and they handled our silly asks and picky taste with a lot of grace. Highly recommend, specifically if you're dealing with Aaron.
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December 2022 by Stef S.
Impressive selection of various hardware - we easily found new door hardware and kitchen pulls that were perfect for our home. The customer service was great, with Aaron helping us with several orders. He also quite promptly dealt with a slight manufacturing hiccup with our kitchen cabinet pulls. Will certainly be coming back here for any of our future needs!
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October 2022 by Terence Miranda
We bought our house about 10 years ago and had been noticing that some of the door handles were wonky. We contacted the builder who told us to get in touch with VSHL. I have been blown away by the customer service - they got back to be immediately, they contacted the manufacturer and convinced them to give a full replacement at no cost to us. Michelle has been wonderful to deal with. Highly recommend.
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October 2022 by Barbara Baker
I had a problem with my door locks bought from another hardware company which would not even talk to me. In desperation I contacted VSHL and I can't say enough good things about them. They were extremely helpful and understanding.
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April 2022 by Shorty Smith
Yes, I have to complain about the snootiness of the customer service. I have had a few of these experiences there and would not return except for the fact that the store actually carries a few very nice pieces in a showroom. But expensive. Which I have paid, but received less than excellent service about when I make further enquiries. One would think that if you spend 10k in a store and they see that in their records they don't tell you they are heading home at 4:31 so "no can do today". Especially after Covid and heading into a recession, good customer service will save you, or people won't bother or go on the Internet. Tempted.
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December 2021 by Celina M.
HIGHLY RECOMMEND Michelle took the time and went above and beyond to help me find a simple kitchen drawer bracket for one of my kitchen drawers (built in 2020) that literally fell off when opening. The service I received for a $10 part shows the kind of business and staff you have at Victoria Speciality Hardware, and as I mentioned to Michelle, this is now the place where I will do my future business. If I received this amazing service for a simple $10 part, I know that I will be in good hands when it comes to our future larger projects! Please know that I will spread the word about this and encourage others to do business with you :) Thank you again, Michelle! Celina Mason
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September 2021 by Roberta McCarthy
Many thanks yet again to Maria! You have proven invaluable yet again and your patience much appreciated. Over the years you have been and will always be our go to person. Thank you very much! Roberta
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September 2021 by K Basi
We got excellent service from Binder! She was very knowledgeable and was of great assistance in helping us pick out all the fixtures and accessories we needed. Much appreciated!
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August 2021 by Larry Dempster
Great selection! Maybe to much to see in one visit.Helpful staff!
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July 2021 by Bob Hanscom
This has got to be the best place to shop for your specialty items ........ the store is stocked full of fabulous quality items .. Would go back in a heart beat !! Thankyou Victoria Specialty Hardware !!!
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June 2021 by Karen Kouf
The staff here are incredibly snooty (because they are next to Hourigans I have stopped in several times) and always make you feel like you are a bother. Clearly not interested in your business. 1 star on customer service.Their selection of cabinet hardware is decent so 2 stars on that. If you find something you like there, source it from another supplier. I saved a ton of money by doing so.
