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February 2024 by Danny B
Great customer service for online orders.
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January 2024 by kymm b
Quite pleased with Walk in Comfort not only having the shoes I’ve been looking all over for, but had them at my door within 2 days of ordering!!
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January 2024 by Charlene Meakes
First time order from online site. Really impressed by service and helpful correspondence along the way. My shoes arrived today, impressive considering that my order was placed over the New Year weekend.
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November 2023 by Lisa Ross
The boots I ordered came rather quickly after a hiccup with shipping services was sorted out, originally it was to be shipped with a smaller courier service but they were deemed unreliable, Walk In Comfort on Fort Street changed gears, found a new courier and had the order underway within a day or two.
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August 2023 by Christine Catalina
I can't rave enough about the exceptional customer service these guys gave me. I was cutting it slim, ordering a pair of sandals online that I wanted to take on a trip with me. They were sold out in every other store near me in Vancouver so this was my last hope. After emailing them to see if they could please post the shoes as soon as possible, they went absolutely above and beyond to get my order to me quickly and I managed to get them in time for my trip! Shout out to Kiki who was assisting me.
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August 2023 by Joie Tan
There is a lady in the store, we didn’t catch her name but was super helpful and kind.
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October 2022 by Liz P.
I bought a pair of slip on Clark's shoes here (interwoven tops) here and I really never wore them. I left them in my shoe closet for probably years and when I came to wear them yesterday they just disintegrated. The soles fell away in chunks and the side came unattached from the sole. Decay of stitching? I wrote to head office and they didn't take any notice of my complaint and said they would do nothing. I sent pictures of the inner soles to prove that I hadn't worn them hardly at all. Along with pictures of the decay.I was surprised to only get a generic response saying they would do nothing.
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October 2022 by Big Poppa
My uncle bought some shoes from this company. The same size, the same brand shoe hes been buying for years. There was a problem with the one shoe and when he went back to ask for the managers assistance in fixing the problem, he was told the shoes were fine and they wont be able to help. Terrible service, will never be supporting this business again.
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July 2022 by Evan B.
Went here today to buy a new pair of Ecco shoes. The sign in front of the goretex shoes I looked at said $150 and the sales associate even stated they were on a good sale. I tried on 3 pairs until they fit just right. She takes them up to the counter and the other sales associate (probably the manager) boldly says "only women's Ecco's are on sale!" Why would the gender of a shoe matter for a sale, when they're both the same bloody shoe? I decided to shop online instead and long and behold: men's shoes on sale! Won't be back!
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April 2022 by STEWART
Held the specific shoes in the colour I wanted, having gone and searched for them in the warehouse. Thank you.
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April 2022 by Paul Summerville
What a great store. Very experienced and friendly staff. Willing to hunt around for the sizes of the on-sale shoes that I wanted to buy. And I got a free walk-in comfort shoe horn! Won’t buy shoes anywhere else in the world again.
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January 2022 by Amin Turajev
Nice shoe store. The workers really know their stuff and what you're in the market for.
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May 2021 by April Gilliland
I was the only customer in the store when I was there. I went there to try on a pair of boots that were on clearance because apparently all the boots are sent there at the end of the season when there is a clearance sale because that is there warehouse store. The two salespeople were extremely helpful and kind. The boots were a little difficult to put on and they gave me a shoehorn to take home with the boots that I bought. The sale price was very good and I was very happy with my visit to the store. I would definitely return to this store.
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May 2021 by Sue McCaskill
Best shoe store ever! I have so much trouble finding shoes that are comfortable, but this store fills the bill. Great staff too! I buy all my shoes here now.
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May 2021 by Chelsea Rosalyn
Lovely experience, went in this afternoon at lunchtime and was served by a lady with light brown hair. Very helpful and I found exactly what I wanted!
