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October 2024 by David Liu
It was awsome im going again buy one get two is insane
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August 2024 by Neve Suzuki
Everything was on sale and great quality and super cute! The staff was very chill and I had so much fun
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May 2024 by K “Misscash”
Very slow. Awful customer service.
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January 2023 by Graeme de Lusignan
Got a jacket for Xmas that was bought online but it didn’t fit. So tried to return it to the Victoria store but they wouldn’t take it back as the tag was damaged but still attached. I had the receipt and it clearly states that it can be returned to any store but they still wouldn’t accept it, they claimed that the barcode on the attached tag was damaged but this is how it was received. I tried customer service but as it was the weekend it was closed. I took the option of emailing customer service through the w49 website but have not received any response, it’s been 4 days now and nothing!!I’m quite sure I’m not going to get a response and don’t expect this store to be in business much longer with such terrible customer service like this.If you buy anything from this store be sure it fits because if you want to return it, they’ll come up with a lame excuse as to why you can’t get a refund.I feel bad for the assistant manager I dealt with as she was clearly new at her job and had no support from her manager or head office, it all starts from the top!!
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December 2022 by Sharon Frayne
Love this store, always buy for family here plus the odd sweater and toque for myself. Nice quality and great customer service.
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November 2022 by Lani Mclennan
Love you n now my daughter is grown n I've got her wearing Zoo York gear she loves it as well
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February 2022 by Mark and Alix Schaefer
Nope! Never shopping here again! They won't do refunds with full receipts. All stores I know of will give a refund with full receipt and tags on. Not this one. Bought the wrong hoodie for my daughter. Now they don't have the same line to replace it. Got a store credit. There's nothing else she likes so it's useless!Beware! Once you spend your money here it's gone for good no matter what!Nope, never again!
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November 2021 by James Hulbert
I love the staff here there always very helpful I can tell most of them enjoy their job
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November 2021 by Esther Thomas
My boys love shopping here
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November 2021 by Lill Was
Great.prices and selection. Staff are friendly. Just do not like, they do not do refunds.
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February 2021 by Olivia Kompier
My fav place ar Mayfair. The staff are very friendly and they are knowledgeable of the products, brands and boards/scooters. They are all great, but Chrissy (Kriste? Sorry!) I have interacted with the most and she is wonderful. My son and I love the longboards and my daughter loves the Pivot. Olivia :)
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February 2021 by PaidInFull
My wife and I ordered a trick scooter on November 27/2020. They did not ship or process our order until the 13 of December. Are you kidding me and you are still in business. Now my daughter will not get her present in time because of an incompetent company. Worst service by any company to date. They really should be ashamed of themselves. 20 days to process and ship is so disrespectful. Pure disappointment and totally rude on a big store like this. Forget this company
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November 2020 by Jared Bayley
This is a good store. I've had good experiences here, and I've found some pretty great deals too. Recommend!
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November 2020 by Brandi Holm
Super helpful staff. Store layout easy to navigate, well stocked ?
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November 2020 by Brad Herd
Great prices and selection of trendy shirts, hoodies, skateboards, longboards, scooters and shoes. The store is generally busy and merchandise well displayed. Staff are helpful.
