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January 2024 by Luke Galbraith
First request to book for service was ignored completely, finally after another request and them contacting me using different methods than requested, I booked an appointment to have a recall and my backup cam fixed.I was told the appointment may take most of the day so planned accordingly. Upon dropping my car off I was told it might take multiple days. I changed some plans quick but then was called 4 hours later that it was done.When I picked up my car I was told only the recall was done and no work had been done on the backup cam. There was no apology or asking if I wanted to book to have it looked at so I will bring my car into a place that will care for their customers.The person at the desk also did not seem very friendly, maybe just a bad day but made it seem like me being there was a hassle.
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January 2024 by Ron Cochrane
Travelling through Victoria, when our 2021 jeep suddenly had an electronic issue. We pulled into the service dept. The guys quickly analyzed the problem, repaired and reset the issue, and had us on our way. Thank you very much.
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January 2024 by Hz N
I got the best hellcatThe seller “Beau” was very politeWille was better than Harris..
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January 2024 by Matthew Stubbs
Awesome group of people chris Hoag the best. On rhe other hand service department sucks been told its gunna takecoverca week to get a tire fixed that's got warranty so can't go elsewhere or risk voiding warranty so once again at there mercy
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December 2023 by Lucas Sng
Great service team. Best in town.
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November 2023 by netta muscatiello
This place never disappoints! The service department especially. Went over for a free tire pressure check and met Adam. He was super friendly! We chatted for a bit! Very personable! It you want great service give them a go!
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November 2023 by matt kelly
Dont enjoy car people generally, and these guys have a pretty bad vibe... but im sure you can get a good deal if you have the patience to deal with them ☝️
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October 2023 by Katie Lutes
From the moment I met Beau, he made me feel comfortable & supported me through such a tough transition into a newer vehicle & having to let go of my precious Dad's vehicle that I took over after his tragic death ??. His vehicle gave me a good 6yrs of reliability & I knew it was time to let go but as you can imagine, it's not an easy thing to do! Beau saved me from a potential dangerous situation & connected me with his amazing finance queen. They guided me through my options & provided me with unbiased support even if I didn't purchase a vehicle from them. The importance of giving people the space and time to make an informative decision is so significant when it comes to larger purchases like vehicles & situations where people are emotionally connected to their vehicles. I am so glad I ran into Beau on that delightful Saturday and am looking forward to receiving continuous support & exceptional service from Wille Dodge throughout my years as a valued customer. So far my drives have been great with my new vehicle, Beau walked me through all of the fancy controls & taught me anything I needed to know to get around safely. I am so grateful for Wille Dodge & highly recommend them for your vehicle needs. Thanks again for all of your help & the smooth transition into my new vehicle ?. Katie
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October 2023 by Grant Yancey
Just had my 2014 Ram in to the service department due to a perceived transmission issue. Truck was taken in, diagnosed, and repaired quickly at lot less than I expected I'd have to pay.I was consulted throughout the whole process.Very pleased with the whole experience.
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October 2023 by Joseph Anthony Reese
Beau, Nameka, and Joanne were simply wonderful. Beau worked with me for more than a year to get the car I wanted. Customer service was great. I can't say enough about the team. Simply bravo!
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September 2023 by Ross Isenegger
I made an appointment for an Oil, Lube and Filter at the midway point of a cross-country camping trip. They rotated my tires without asking and then tried to blame my regular shop for cross-threading three lug nuts and indicated that one wheel stud needed replacement as well. I didn't have them do any of the extra work they suggested and so had to tighten the lugs all the way home. My trusted garage did not agree that that a stud needed to be replaced but I did have three lug nuts replaced on my return.
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August 2023 by Tom Miller
Very unimpressed with the service team here. Started replacing electrical components in my vehicle that they thought was the issue, of course then it turns out to be something else after that’s all done. Also came in $200 above the price I was quoted. Then I found a dead rat right behind my alternator which they had just replaced. There is no way they wouldn’t have seen it, no info on it was passed along to me. I called back after finding it and they said they should have seen it but there were no notes on it. No apology, no responsibility taken. And unwilling to be on my side helping me go through insurance for rodent electrical damage. These guys don’t care about customer service. Also $165/hr... GO ANYWHERE ELSE
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August 2023 by Kim Brown
We bought our pre-owned truck from Frankie at Wille Dodge a few months ago and couldn't be more pleased. Frankie listened to our needs and found us the perfect vehicle. After our purchase, he walked us through the main features he thought we might use...he was spot on! Thank you Frankie for making what can be such a stressful experience a pleasant one!
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August 2023 by Robyn Henkelman
I’m from out of town and had a wedding to go to. Crank positioning sensor went in my Journey. These guys saved the day!! They were super busy but managed to help me out and I am so grateful. Awesome team. Quality work. I highly recommend. Thanks again!
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August 2023 by Jordan Petrie
Make sure you ask ALL the questions ahead of time. You will be charged hundreds of dollars, on top of labor fees, for every little thing they do. I'm 300$ out of pocket for just pulling my door panel apart, and they super glued a piece together without telling me, and charged me 75$ for it. You can see the super glue everywhere. Absolutely will not return for service.
