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March 2024 by Lise Snider
DO NOT GIVE MONEY TO THIS RIP OFF COMPANY!!! WE GAVE THEM $5,000 TWO MONTHS AGO AND HAVE RECEIVED NOTHING. PAID DIRECTLY TO BILL BARIL. ALL WE GET DAILY IS A NEW STORY. HAVE FILED A POLICE REPORT AND THIS IS JUST THE BEGINNING….BUNCH OF SCAMS ARTISTS. READ YELP REVIEWS.
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February 2024 by Bob
In September of last year we obtained a quote from 2 other granite counter top providers & ended up choosing Premiun as their price was much more attractive and they were a local small business that were willing to come to our home within the same day to give us a quote. We ended up with a bit of delay when it came to the promised install date but when we started dealing with Julie she corrected the issue promptly. Bill seems to make promises without checking with production but that was quickly rectified. We were very happy with the installers who were friendly, clean and well organized. We would recommend Premium but I also suggest dealing with Julie or Lydia directly.
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February 2024 by Maxine Paliwoda
Small firm. Staff are friendly. Craftsmanship not of highest standards. Good prices though.
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January 2024 by Michael
We had the kitchen and 2 bathrooms done with new quartz countertops in 2019.
They did an excellent job.
However the best is that in Jan 2024 a bit of the grouting and fallen out.
I phoned them to ask for the type of grouting they used. They said they would come and fix it and 2 days later they did.
Tremendous service.
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January 2024 by Cara McGuire
Save yourself the time, money and headache this company will give you. I wish I had read some of these reviews before hiring them to demo, design and install my new kitchen. The original quote changed, when nothing about my kitchen did. Then the wrong product was ordered. Communication with the owner (as many before me have said) is non existent and I have been living in an incomplete kitchen for almost a year. I am giving the one star because I am happy with the look and install of my countertops. Other than that, the kitchen which we saved and saved for, will have to be redone and Bill has most recently admitted he doesn't have the funds to reimburse us for a job not even close to being done.
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December 2023 by Ryan
Premium Granite Works Inc and Bill took a $10,000 deposit from me on June 15, 2023 and promised to install an outdoor kitchen countertop. At first, I was told it would be completed by late July. Then I was told it would be completed in late August...finally in mid September, they told me they couldn't do the job. Since then, I have been waiting to get my deposit back. Every week Bill says my money will be coming next week, but it never happens. Thus, I spent some time looking him up in the BC Court System and found at least 8 pending cases and the corresponding amount claimed against Bill and his business in ONLY THE LAST YEAR: $83,925, $34,893, $64,914, $5,200, $8,216, $34,514, $35,000 and $19,216.
Additionally, it now appears that Julie (Bill's Daughter) has now taken over for Bill and says that the "new" Premium Granite Works has no obligation to me, as its a different business.
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October 2023 by Sean G.
do not do business with this company:bc court system at justice.gov.bc.ca have the following claims against bill and his business in only the last year:- ural link ltd. v premium granite works inc ($83,925)- 9859870 canada inc. v baril, william ($34,893)- royal bank of canada v baril, william ($64,914)- design nine ltd v premium granite works inc ($5,200)- pentco industries inc v premium granite works inc ($8,216)- workers' compensation board v premium granite works inc ($34,514)- cook, rodney v premium granite works inc ($35,000)- 624925 bc ltd v premium granite works inc ($19,216)
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October 2023 by Ryan G.
Premium Granite Works Inc and Bill Baril took a $10,000 deposit from me on June 15, 2023 and promised to install an outdoor kitchen countertop. At first, I was told it would be completed by late July. Then I was told it would be completed in late August...finally in mid September, they told me they couldn't do the job. Since then, I have been waiting to get my deposit back. Every week Bill Baril says my money will be coming next week, but it never happens. Thus, I spent some time looking him up in the BC Court System at justice.gov.bc.ca and found the following cases and the corresponding amount claimed against Bill and his business in ONLY THE LAST YEAR:URAL LINK LTD. v PREMIUM GRANITE WORKS INC ($83,925)9859870 CANADA INC. v BARIL, William ($34,893)ROYAL BANK OF CANADA v BARIL, William ($64,914)DESIGN NINE LTD v PREMIUM GRANITE WORKS INC ($5,200)PENTCO INDUSTRIES INC v PREMIUM GRANITE WORKS INC ($8,216)WORKERS' COMPENSATION BOARD v PREMIUM GRANITE WORKS INC ($34,514)COOK, Rodney v PREMIUM GRANITE WORKS INC ($35,000)624925 BC LTD v PREMIUM GRANITE WORKS INC ($19,216)Additionally, it now appears that Julie Baril (Bill's Daughter) of business 1404929 BC Ltd (DBA Premium Granite Works) has now taken over for Bill Baril and says that the "new" Premium Granite Works has no obligation to me, as its a different business.
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October 2023 by AJAY LAL
Bill (owner) and his team are professional, honest and easy to work with.
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July 2023 by Patricia Brown
Have been using this company for 6+ years. Their service has always been outstanding. A big shout out to Lydia who went above and beyond to help me out. Highly recommend this company for their friendliness and professionalism.
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April 2023 by Sue Marko
One star for the guys in the shop who cut the stone with great precision and attention to detail. One star for the fabulous installation team - so professional, did such a beautiful job and were a pleasure to have in my home. 3 stars are lost for the front of house & management of this business - totally unprofessional. Here are my parting words to the company that I feel should be shared with anyone who is thinking about hiring this business:Good morning Lydia,I got your message yesterday and yes, you may use the card that you have on file and forward me copies of the final billing once processed.To say that I am happy in your message was a bit of an overstatement. I am happy with the product and I am happy to have had such a professional group come for the installation. However, what I have experienced from your business prior to the installation was not at all what I could call a happy experience. To have my slabs mysteriously disappear and then to have someone try to trick me into taking a product that was not even remotely similar was not cool. Then to send me on a 45 minute drive each way to look at a replacement product that was also supposed to be identical and turned out to have kind of an unattractive flaw was also a bit disappointing. Then to be called 1 hour before installation to tell me that the plumber would not be available and I would have to find my own for $150 was an absolute joke, not a very funny one either. I shouldn't have to tell you that a plumber won't even walk through your door for $150. I also shouldn't have to tell you that arbitrarily removing things from a signed contract is not legal and not cool. It's really disrespectful to treat your clients this way and I don't think I will be able to hire or recommend your company again. I hope that things go a little better for your future customers. Regards, Sue
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March 2023 by Amanda Cawley
Have been dealing with Premium Granite for over 18 months trying to get 2 kitchen door units that were paid for up front. The communication has been unprofessional, ignoring calls and emails and getting in touch once in a while to let us know they are in the process of staining the doors. A few months ago, a rep- Julie- came by to take our current kitchen doors to compare the finishing varnish, we still haven't received our new doors and I haven't been able to get a hold of the company for months. I've offered to pick up the doors in their current state, saying I don't need the final varnish layer etc, I'm finally giving up on ever seeing these doors or hearing back from this company.
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October 2022 by Chelsey P.
This is not a place that I would prefer to do business. I contacted them on multiple occasions with no response. I had to keep sending texts or phone to make contact. I finally got confirmation that what I was looking for was available but when I asked for final quote on install and a hole cut in for the sink, no response again. This is a reasonable request. I sent an email asking for a formal quote and got a response saying they didn't have my quartz and to check somewhere else. This came one day later. I'm not sure how these people stay in business. Not happy!
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October 2022 by Jon Crofts
We had our kitchen redesigned with new cabinets and counter tops, as the old one was very dated.The design element was done very professionally, and has left us with more storage than we could have hoped for.Communication and service was above our expectations.The quality and styling of our finished kitchen is just exactly what we had hoped for.Overall we were delighted with our experience and have no hesitation in recommending them.
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August 2022 by Jacqui Nuttall
Excellent product with excellent service. This company stands behind their product. When I noticed a scratch in the quartz countertop they installed on my island, which was hard to see, they replaced the countertop no questions asked. Very friendly, professional staff. Highly recommend them!
