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November 2023 by Faeze Fazel
I had a great experience with Melika at this place. She provided excellent customer service, helped me find the perfect option for my needs, and their prices are reasonable. Overall, a fantastic combination of quality, affordability, and service.
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November 2023 by Junior marley
I bought my shoes like last week. And the staff was helpful and they suggested which will suit me. The staff is great and the shoes as well.
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November 2023 by Kazhaal Zhian
The sales persons at this store are very nice and helpful and I love all of my Aldo bags which goes with every styles, in this photo my shoes and pure are from Aldo ??
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November 2023 by Latika Bangari
Great place to shop for quality shoes, girls are very helpful. Customer service is great.
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October 2023 by Muskaan Chadha
I recently went to Aldo, Park Royal and I was pleased by the service given by the staff members. The manager helped me pick two beautiful heels and he was so polite and courteous. Really appreciate the team here, keep doing the good work!
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October 2023 by Keshavi Sharma
Shoe shopping was never this easy and fun for me. The girls were very helpful and great suggestions.
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September 2023 by natav tava
i am so grateful Shivneet.she is working in Park Royal branch. i had a problem with my purchase but she solved that.thank you shivneet!
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July 2023 by Thea Mendoza
The customer service here is horrible and I will no longer come back to shop at Park Royal Aldo store location.
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June 2023 by Nasim Ash
I'm so disappointed with the level of customer service I received from Melika at the Park Royal Aldo.I tried to returned some items that I bought online and she spoke to me in a rude manner, stating that "I often wonder why you would buy items in the first place if you plan to return them. By doing so, it reflects negatively on our branch."I will ensure that I never return to this store to make any future purchases.
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February 2023 by Amirali Banihashemi
We are so disappointed with the level of customer service we received from Courtney at the Park Royal Aldo in West Vancouver. My family and I have been purchasing Aldo products for sometime but after this experience at the store we are not going back. The rep was extremely rude and did not want to help us in any way. This was a in store pick up after ordering the item online and Courtney did not want anything to do with it. We felt unwelcomed at the store. This experience was not okay. Don't recommend this location.
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September 2022 by mali moradi
I have been going to the Aldo located in park royal many many times and I have had wonderful experience with their costumer service. I have never returned anything and have enjoyed buying their items. I had bought my husband a pair of flip-flops as a gift however, it was completely destroyed in less than two months of use. Unfortunately although the costumer service is normally great, on Sunday (Sep,11,2022) at around 5:30 it was very poor. This is simply because, their MOD was very impolite, unhelpful and unwelcoming. I was not planning to return the item however, I wanted to have a chat with the staff to understand the reason as to why this had happened. The lady did not help at all and she kept stating that if I continue arguing she will provide no help. She even stated that she will not ask her store manager if any help can be provided because she is “sure” that It will be to no use. I am not mad at the situation because of the fact that my money is not refunded however, I am very mad at the staff’s behaviour.
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June 2022 by Cho Jamie
I’ve been to the store to look for new shoes. One of the staff came to ask if I needed help. I thought that would be nice, but it was totally opposite. The staff was favoritism. I tried to describe the type of shoes that I want to buy. I thought she would give me some suggestions. She said they don’t have it in store and also online with an attitude like she didn’t want to help me at all, and she told me to go to the another store. She didn’t even let me say anything and ended up saying “have a good day” to talk and help the another customer in store.
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May 2022 by Emyle Wong-Hoffman
Always great service from this store! I highly love the fact that they care to have real conversations and make great recommendations. The ladies Tamara and Kiana were my favourites to have help me out!
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September 2021 by Westcoaster Shells Paull
I was in here two days ago and the young lady was just a treasure to talk to. The sales are great right now, and I found some walking shoes. Her name started with a T! 46696662 but besides finding Aldo's great quality shoe the staff today was top notch. Do shop here!
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September 2021 by Jessica Byrne
Paid $120 for boots. After 3 months there was a huge crack in the sole of one boot. Wore them maybe twice a week in 3 months?They said that this was just 'wear and tear' and there was nothing they could do for me as it was after the 30 day period.Never shopping here again
