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November 2024 by Parinaz Serri
I’m just writing this review to make the management aware of the experience I had with an employee. The girl greeted me at the door and I asked her about the leather looking belt bag. I asked if it’s leather and she said it is vegan leather. I told her I don’t really like vegan leather and prefer a leather bag. She went on to push her opinion on me in a rude and insensitive manner. She said something along the lines of its vegan leather because here we care about the animals. Then she told me she would be on the other end if I needed help and walked off……… I’m sorry but not all Lululemon products are vegan as many of the winter coats are stuffed with animal down feathers. I don’t need to be made to feel guilty about my shopping preferences by an employee of a store I’m shopping at. Management should have a chat with their team to remind them to keep their opinion respectful. Otherwise the employee at the changing room Miriam was kind and helpful and I ended up buying some clothes. I won’t be interested in coming to this particular store anymore.
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November 2024 by Bahram Shokouhian
Jordan helped us make a return with patience and a very good natured and friendly approach. He was extremely nice and helpful. Kudos to him! I wish everyone in retail would be like him.
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October 2024 by Brittany
Good experience overall. Been here many times, living on the North Shore.
Feedback on sale items: Please always let customer know that sale items are exchange only. I never would have bought the Softstreme pullover for $99.68 - knowing that I was unsure if I would keep it.
I ended up returning it a day later - and with no refund, instead a gift card balance ?. Disappointing considering I often order online and who knew their sales policy was different?! You can return sale items online, but not in store. Super misleading.
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September 2024 by negin javaherian
Worst lulu in the world worst manger
I had a very disappointing experience at the Lululemon store in Park Royal, West Vancouver, on September 5th around 5 p.m. The manager was extremely rude and unhelpful when I asked for assistance with a damaged item. When I politely asked for her name, she refused, saying, “I’m not able to give you my name.”
After spending thousands at Lululemon over the years, this experience made me decide never to shop there again. Brands like Alo and Arc’teryx offer far superior customer service, and from now on, I will take my business elsewhere. Educate your employees and choose managers wisely.
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September 2024 by Alexandra Grant
Excellent customer service and great sizing! The Align shorts I bought fit me perfectly!
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August 2024 by Sam B
Love this store. Nice lady working the counter on Saturday afternoon.
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August 2024 by RRR
Nice store! Nice service!
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August 2024 by Colin Gervais
Sad to see the company walking back their quality promise. Both pieces of the team Canada gear I bought fell apart and could not be quality returned. No sense in shopping here anymore and paying a premium for their products if they don’t stand behind them.
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July 2024 by Diana C
This is the worst store I have ever been to! No doubt about it! I feel the same as all the people who have given bad reviews, every time I go there it is unpleasant! I went there yesterday, and a man who looked like a supervisor, tall, with long blond hair, tied up his hair, was arrogant and discriminatory. I spend tens of thousands of dollars on this brand every year, but now I hate this kind of employees and leaders more and more! Aren’t customers your gods? Are you so great? Look at your stocks and the extremely poor management in the past year! The products are getting more and more expensive, and the quality and service are getting worse and worse! I don’t want to patronize it anymore! The service of Arc’teryx across the street is 10,000 times better than yours!
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July 2024 by Xiang Li
Easy man, I knew you can’t do anything:)
I had a very disappointing experience at this store. The manager was dismissive and repeatedly said, “we just can’t do anything,” offering no help at all. In other stores, I’ve had similar issues resolved through their hemming service easily. I even showed the service history but only got, “no, you didn’t show me anything. I can look it up. We can’t do anything. We can’t do anything.” This kind of customer service is a joke.
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April 2024 by E J
Great selection of althetic clothes/gear at the men's section, staff are very helpful.
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April 2024 by Kobe B
Small selection for Men!
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February 2024 by Gazal MN
I had to exchange a pair of joggers that I had got for my son at the Men’s location, and wow! The salespersons there are top notch! Parsa and Tracy went above and beyond to help me find the right substitute for those joggers! Couldn’t be happier with their customer service. ?☑️??
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January 2024 by Steven Geller
Split in lululamon men’s and woman’s. The men’s store is well sorted and the staff is very friendly and helpful. Love the commissioner pants!
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January 2024 by Dan Lang
Very expensive clothing store considering the clothing is made in China
