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February 2024 by mandy Hayes
This locations is rarely open on Saturday morning when it is suppose to be. Of the last 3 two of them the store was not open almost an hour after it was scheduled to be.I'll come in specifically before work on a Saturday to only find it once again closed. I'm assuming the manager or whoever can't be bothered to be there on time. It's beyond frustrating and would not suggest stopping in unless you want to go in later in the day when they are hopefully open. It would be a 1 star review except on the occasion I was able to get into an open store I was as helped by an amazing woman (Cheryl I believe) and she made the visit wonderful. Otherwise would do no stars. But she deserves a couple. She would probably run the place better. Get your life together and open according to the mall/store scheduling
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February 2024 by Shellenee Paull
Cheryl helped me with the purchase of some new Blundstone boots.She made sure that the foot arch supports and boot protection was just perfect.Id you want attention to detail see Cheryl!!
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February 2024 by rupal chachra
Customer service, at Park Royal store, is so bad. Pasting of a branded shoe, Converse, went off with in 20 days. We went to talk to staff about it. They were rude and very unaccommodating. Also went up to laughing these shameless people.
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January 2024 by Marie Kristine O'Santos
Nice, kind and friendly associate
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January 2024 by Steph Matthews
The old woman working with white hair today was VERY rude to a dark skin woman who was asking questions. It’s obvious the worker was being racist . Not acceptable
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October 2023 by Ally Jed
Usually this location is very busy and I haven't had the best service in the past. This time around, definitely busy though I was still acknowledged by Cheryl and one of her colleagues (did not get their name) they were both so helpful and kind! I asked for several different styles and was met with patience and fast service. I don't tend to enjoy shopping in malls as I find the whole experience to be overwhelming but when you can find personable service like I did today it totally changes that, thanks again!
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August 2023 by Nas Ham
Neil was great, smooth and cordial service at cash by the manager. Very pleased with the service here!
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June 2023 by JL B
Love this store @ Park Royal, West Vancouver. Great selection in-store & online. Staff busy but very helpful. Recommend this store.
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June 2023 by anita tetreau
I am so grateful for the outstanding service I received from Cheryl at the Softmoc Store in Park Royal. She was courteous, kind and extremely efficient. It had been a trying couple of days for me for personal reasons and i was trying to help my daughter out by doing a rather involved transaction. Cheryl made it so easy by her extremely caring nature and she was able to guide me through it all with ease and efficiency. Thank you Cheryl for making my day better . Thank you to Softmoc for hiring people like Cheryl who provide such 5 star customer service.
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June 2023 by Lydia Brown
Very helpful. I was in the store for less than two minutes and had help. The store was busy, but you could tell that they were prepared for the long weekend rush! it was such a fun shopping experience I went back and ordered shoes online from the store to be shipped to my home. Would reccommend!
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June 2023 by Sarka Malochova
Worst customer service. I wore shoes for 100 dollars 5 times and whole platform collapsed. I am not able to walk in this shoes. They told me that shoes are fine and there is nothing what I can do. So I have shoes which are non-wearable and I can do nothing. I thought that something is broken I am able to return it!!! Never buying anything from here
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June 2023 by sese moz
They have two staff and they were too busy on the cash so there is no one to help you in the shoe shop. So if it's a bit busy, like more than two customers, then you have to take what you want to the cashiers, and then they can help. Hire more people maybe!
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April 2023 by Elle N
I used to go to this soft moc location only, but I feel uncomfortable in this store now. Nafise was so rude and condescending about exchanging a shoe that didn’t fit for a toddler, she was gaslighting and accusing my mom. I also asked to please cancel or send my shoes to another location and they said they are unable. Because of being so unfair and cheap over 30 dollars, they lose lots of business. The whole experience was so much tension and stress over what shouldn’t have been an issue and wouldn’t be in a store with proper management. The salesperson Neil was good though.I used to specifically come to this location cause of the good help and service. Now I refuse to go there at all. They need to teach their management basics.
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February 2023 by Jennifer Thornton
This was a very frustrating experience. The store has a lot of great choices and brand names but the service is not good. They are way too busy for the amount of staff they have and there doesn’t seem to be any sort of format on helping customers. We went in for kids shoes and we were there over an hour. Not a great experience for kids or families. Get more staff and get a ticket/number system so people get helped in order of when they arrive.
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January 2023 by Abby Don
Awesome Experience! The African American girl that works at Park Royal made myself and my husband so comfortable! I am in a wheelchair and she was the only one who walked over and greeted me with a smile! She made me feel valuable! Sorry I didn't get her name! But you are everything!!!! Thank you!!! =)