-
February 2024 by Alireza Ghazavi
How wonderful could a staff like Niloofar be.Unbelievable, if it was me I would never deal with Telus but she made the deal with her honesty and addressed all needs.Some stuff happened but she took care of everything and didn’t let us go until we were satisfied deeply,Thanks Niloofar ?Highly recommended.
-
February 2024 by Anna Song
Sudha was excellent and gave us amazing service with our plans and phones.
-
February 2024 by Marina Zub
Should say one of the members in this location requires additional training on the telus return services.i was told to call customer service and order the return label online, print it and ship it. but it turns out, you just take the WiFi hub to the Canada post and they do everything for you.
-
February 2024 by Junah Tamayo
Had a great experience and interact with telus staff today (Sudha). Helped me setting up with my new phone/ account with telus, found me a great deals/ cheapest deals as a student, explained the details of what I am getting really well, very oriented and knows what she’s selling and saying, she was very friendly as well. Telus park royal had such a wonderful staff, came earlier today actually but there was a long line up (around 10ish) there was only 1 staff, he was also calm and patience to the costumers earlier.
-
February 2024 by Phyllis Holmes
I had the very best experience with Cassandra Armstrong on Sunday morning. She helped me with my Norton. She’s very smart patient and kind Telus is lucky to have her working there
-
February 2024 by Destiny Mengede
Went in to get a iPad that my daughter could make calls from. Well I asked them after i purchased it to help me set it up but they said it would be easy to do by myself at home… well the iPad isn’t making phone calls. Called them at the store and they told me come back in:( I don’t see why they couldn’t just help me at the store when I was there?? Been on phone with Telus customer service for an hour :(
-
February 2024 by Jacqueline Cane
Telus had moved my business number incorrectly to a mobile. After spending long hours on hold, I went in to get his store and Sataesh immediately got on top of the problem. The request was corrected and I got my old number back. Very pleased with her capable and cheerful manner! 5 Stars! Jacqueline
-
January 2024 by AmirHosein Pourhadi
I was there to night, a lady was there( SATAYESH) so kind and helpful, I got a great home internet deal .
-
January 2024 by Atlac Mdzh
Bad customer service ! If you are looking for a professional service, with a representative that truly cares DONT VISIT this location, not only consultants in this location do not care they dont even acknowledge you in the lineup , nor solve your problem.
-
January 2024 by Shellenee Paull
Amber Evans ensured our office was offered the Telus Exclusive Partner Program. My colleague Mr. Butler required his cell phone to be reset and Aman J helped him!!! Aman J helped me in December too to establish that my work phone needed attention. Applecare made sure to confirm it was at the providers end that required settings/activation - in this case it was missing a sim card haha. These guys were super nice!!!! I would give them 10 stars if I could
-
December 2023 by Hadi Naji Esfahani
Customer service is so bad, there are several consultant in the shop and no one care that you are waiting for so long, people come in and they cross the queue and none of staff care. After I waiting for so long one of staff came to me and told me if you are existing customer and you want to change your plan you can call make a call and talk to customer service, thats it and no more help , so disappointing
-
December 2023 by David Dachis
Sudha was fantastic. Give her a big raise! Thanks
-
December 2023 by Kiefer Voigt
Aman was super helpful and efficient at assisting my wife and I with new phones. He told us of all the promotions that were happening at the time. Thank you
-
December 2023 by Paul Allison
Sudha in Park Royal is the best person I have ever had the pleasure of dealing with when getting new phones and plans, I couldn’t recommend her more highly even though it was an extremely busy and long day for her she was amazing. Sudha is very professional, caring, understanding, patient and kind and her knowledge of everything to do with phones and Telus was amazing. Thank you Sudha.
-
November 2023 by Bhavna Soni
Visited the store and was assisted by Suda. Her professionalism, helpfully and friendly nature made the experience worth it! She is a fantastic Telus ambassador and a valuable team member! Keep up the good work!
