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November 2023 by TC
They have amazing customer service here. Joy was very kind in helping me find what I needed and was able to answer the questions I had. She was very patient and friendly checking me out at the self checkout area as well, hope to see her again.
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November 2023 by Long Chen Construction
the worst customer service experience here, one of the staff was helping to check the quantities on of the items , and he went back in to the warehouse for 15-20mins, come back with coffee and food on his hand . It’s clearly he’s not helping to go over the inventory and go to his break instead without let the customer know. And even with him comeback , I asked him did you find the items he just run off said there’s a line up etc. that’s totally disappointing and disrespect. But I did have another staff help me out and get me a discount on the item. Not a very good shopping experience .
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November 2023 by Sym
I had a great experience at Home Depot thanks to Reza! I was unsure about what to buy, but Reza provided excellent guidance on products and their uses. I really appreciate the help and knowledge shared. Thank you so much!
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November 2023 by JL B
I like Home Depot. Their prices are fair and the selection is good. But what stands out are the staff, many are retired tradesmen who are able to.provide accurate knowledge and guidance. Location is good with ample parking in the lot.
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September 2023 by Kamran Victory
This store delivers the highest level of customer care. Matt from the paint department is a Prince serving customers and he makes us feel like a king. Reza is very professional, attentive and committed to keeping customers happy. I'm grateful to shop here
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September 2023 by Kam Victory
I'm a loyal customer of Home Depot. This branch is a mini store because the local authority doesn't allow them to sell lumber, drywall etc. However they still have most things.Of great importance is the quality of the team. Matt is a man with no hair but he has a million good qualities of a gentleman and delivers exceptional customer service. He walks and talks like a member of the Royal family. Heiter is a kind and attentive cashier who is mindful and caring for the company.Salvatore knows everything about everything in construction, or it appears that way to customers. He helps and guides equally well in tools, electrical, plumbing, tiling. It's a pleasure to meet him.Thank you Home Depot.
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September 2023 by Dave Smith
I was really disappointed with the level of customer service on three separate visits. All visits were for the same thing. I had come in to purchase a toilet and the new bathroom vanity sink and have them both installed by Home Depot.My first visit a few weeks ago, no one seemed available to help me. As it was just to ask a few questions and I had already looked at the items on the shelves, I wasn’t too concerned , thinking I would just come back at another time.Then a little over a week ago, I came in and desperately tried to get staff to help me upstairs, but I got the “not my department“ response. With one kid simply waving and saying “ over there and saying I can’t help you you’ve got to talk to somebody over there”. In fact, he was pretty rude about it.at this point since I couldn’t reach the person in Kitchen and bathroom design, I thought I would try emailing her. - I found her card on her desk in the kitchen and bathroom design section. Regrettably, she did not respond to my email nor my phone call. So I escalated to management.I got a callback from a manager and he set up an appointment for this past Friday which I took time off work for. He even said that he would pop up to the department to make sure everything went smoothly.So on Friday I showed up at the 2 o’clock scheduled appointment only to find that both the person I was supposed to meet and the assistant manager.we’re both off that day.I’m done with Home Depot.
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September 2023 by Mason Haghjoo
I had an outstanding experience at Home Depot in West Vancouver. Meena and Ivan exceeded my expectations by going the extra mile to address my concerns. It was truly surprising to encounter such kind-hearted individuals who were genuinely dedicated to solving my problem. Many thanks, Meena and Ivan, for your exceptional assistance!
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August 2023 by Henry L.
I am an old man. I bought 10 bags of Turf Builder today at The Home Depot. Each bag is 42.5L. So it was too heavy for me to handle .An employee name Eagle told me that he would call someone to help load those Turf Builder into my car for me. But after waiting for a few minutes no one came. So he told me to wait at my car, and he pushed two shopping carts and loaded the Turf Builder into the carts and into my car. I really appreciate the way he treated his customer without letting me wait too long. Henry Ly. ( From Vancouver, BC.)
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August 2023 by Long jame
Can't begin to say how disappointed at my experience at home depot. I was looking to purchase new carpet and i figured home depot is the one stop shop all. I picked the carpet of my choice then was arranged by home depot on a installer who they partner with. It is supposedly the qualified contractor. The nightmare begins here.The installer came and did an estimate. Our home is a standard home with nothing custom so i just let him in and did his measurements. Upon his return he made a quote on the total carpet needed and I was shocked to compare the quote for material was 66% over what the actual space area measured; that is 66% wastage on a square foot of carpet purchased! OMG are we making a hand woven tuxedo or what! I tried to bring this concern to home depot but only met with staff telling me that those are sub contractors and they cannot help me with the problem. I am puzzled as to their qualified contractor is not an area of service for home depot. Furthermore i was told to stop discussing the measurement issue.After my insistence on review of the quotation home depot got the contractor to call me again; to my disbelief all the contractor wanted to do was to justify his quote. Again i go back to stating that my house is a standard home. The area was open space with a room on the size of standard size. it should not be quoted at 66% material wastage.Needless to say i did not give the approval for the job at 66% material wastage. I honestly did not feel that the people at home depot cared about the accuracy of the quote nor did they want to clarify anything of the contractor whom they qualified. I think home depot just want to sell carpet.Horrible service and a serious lack of professionalism of the entire process. As for the contractor i have to say his quotation on material use is extremally generous.subsequent to this ordeal i went with another carpet company in town. The quotation on material use is much more fairly reflected.Will never consider carpet from home depot again! horrible experience
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July 2023 by Laurie Shone
Had a problem with an online order. Spoke with Steph at customer service. She was super helpful, friendly and efficient. She was able to reorder. Thanks Steph! Give this girl a raise.
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July 2023 by N A
All staff members are helpful,knowledgeable.One time I went to buy curtains rods the price was double than Walmart store in Capilano
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July 2023 by Coorosh Aryaii
Aref is 5 star and he deserves it. Aref works at home depot located in North Vancouver/West Vancouver by the Park Royal. Aref has earned a five star review from me through his top excellent attitude, customer care skills, his kindness, his knowledge of product and his best top of the line service. Aref went beyond customer's service by applying his knowledge of the product and knowledge of the cause of problem then after diagnosing the situation he offered the best solution and best product for my needs. After I returned home and checked it I found it exactly what Aref had told me was true and the product he sold was the best fit. Mr. Aref, congratulations, you have earned a 5 Star.
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June 2023 by Niloofar Moghaddam Tabrizi
I wanna say thank to Jess. The Home Depot- Park royal >> garden part is so lucky to have him.Today I bought a bunch of rose plant and he helped me a lot. Although it was not his responsibility to help me changing the pot, he did his best to help me and make me satisfied.Thank you Jess
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May 2023 by Jolie Hutchinson
my father was late picking me up from this place and I had just walked over here from the rutlage field hockey field with a huge goalie bag. I found a worker (unfortunately I didn't get her name) but she was amazing I asked if I could barrow her phone to call my dad and she let me but my dad didn't pick up so, the lady brought me inside, she put my goalie gear in a cart and brought me some water. she was so calm and just took me to customer service. she took such good care of me until my dad came. I am super impressed with this store and I am so grateful that this store has some amazing people working there. this store was outstanding with their customer care and trained just so well. I will be returning again as a future customer again. 5 STARS!!!