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November 2023 by Terrance Colbon
They usually have good quality clothes,boots and shoes etc ! I bought Keen boots and love Keen shoes! Thank you Marks ?
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November 2023 by in cognito
Always something i need is always there. Great service as well.
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October 2023 by Oliver
Tried to get price match, supervisor/manager did not know their own policies and would not do anything except refund. What a waste of my time, good thing I can take my business elsewhere. Store should be training staff better.
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September 2023 by Anita Syvret
We had a great experience and excellent customer service at Marks West Kelowna. Kristine snd another gentleman on Sunday. We ordered boots in store with free delivery. Arrived several days before expected. Very helpful and courteous employees. Clean and organized store.
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May 2023 by Kathleen MacMillan
A special call out for exceptional customer service from Kristine and Cindy.They went the extra mile their people skills +++, made a difficult time,easy and efficient, turned my frown upside down. That’s why I shop locally, can’t get better service anywhere. An asset to the company.
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May 2023 by Hayley Duncan
All 5 of these stars go to Laraya! So kind, so helpful, just a lovely human. She noticed I was wearing slip on converse (my faves, have them in 5 colors) and asked if I had seen the new ones! I hadn’t, so she walked me over and showed me! Long story short I bought them, (and ALOT of other things but that’s besides the point). Laraya, thank you! ?
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May 2023 by calvin anderson
Don’t bother going to the store within 30 minutes of “closing” I went to pull on the door at 610 and it’s locked . Store closes at 630 not 610…. I’ll spend my money elsewhere
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May 2023 by Calvin andersen
Don’t bother going to the store within 30 minutes of “closing” I went to pull on the door at 610 and it’s locked . Store closes at 630 not 610…. I’ll spend my money elsewhere
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April 2023 by Jesse
Rude staff. All geriatric women working in a primarily mens workwear store with no knowledge of their products. Buy online for a better shopping experience.
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March 2023 by Rajiv Suri
Rubbish customer service.I bought a pair of non odour socks there. Was not the right size so i went back to return it with the receipt. She said I can’t return it because i used it. Then i asked to exchange for other one. She didn’t agreed to that also. She should have just put in claims and exchanged it for another one.No wonder why they are short staff and close early everyday. If they can’t treat customer well how bad it would be for associates. Any one from higher authorities in Mark’s should look after their Brand. Some people there are ruining it
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January 2023 by Lauren Taylor
Please update your hours... went by at 4:55 this evening (friday) as the hours say they're open until 630.... clearly they aren't and its not like the store just closed- the store was dark security cage closed and the parking lot was very empty.
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January 2023 by Ryan Hoffman
This goes out to the younger blonde gentleman who helped me on Dec 27 @3PMYour customer service was beyond exceptional. You were to the point, told me about all of the promotions and had great product knowledge. My size is quite rare, so you explained how the ordering system worked and offered alternatives.I wasn’t expecting to walk out with HH workbooks, but they were perfect and exceeded my personal expectations. Thanks, buddy!
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November 2022 by Cheryl Thompson
I was so pleased with the customer service I received. Gloria went above and beyond to accommodate my needs. She is the kind of employee that would be an asset to any organization. She has great work ethic, attitude and problem solving skills.
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November 2022 by Bart Beekmans
Needed winterboots , lots of choices got myself some nice ones
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October 2022 by Mariam Patterson
Drove into West Kelowna to buy clothing from this location as Kelowna was sold out. Google states hours until 6:30pm. I arrived at 5:30pm and they are closed. Very disappointed. I wasn't the only one checking the door.
