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November 2023 by Kelowna Water Taxi & Cruises
I would give them 17,630 negative stars if I could. That's what it cost me so far to repair my 5th wheel after it was in for insurance claim repairs at Prestige Collision & Glass - West Kelowna. While it was there it got infested with rats. Prestige Collision & Glass - West Kelowna will not take any responsibility for the damage done while my 5th wheel was in their care. Not alone will they not take any responsibility, I haven't even received a courtesy call or response to a letter I sent them. Of course one should always read the entire form (repair authorization) before signing off to do the work. It says """"I do understand that my vehicle and contents are left strictly at my own risk"""" However, when the damage is so extensive one would think the owners of a supposedly reputable company like this would have some integrity, care about their customer, step up to the plate and at least take some responsibility for the damage and the items stolen from my RV while in their care. But obviously, they have no Integrity, Character or Conscious and could care less. It is now November 7th 2003 and I've still not have had any response, phone call or otherwise. I also found out at this time that my insurance policy didn't cover rodent infestations. The morning before I took my RV out to Prestige I had a shower, everything worked fine and no sign of any rodents. I've been living in this RV Park for five years and never have had a rodent problem, other RV'rs can attest to that. So don’t (Brad) tell me it was a problem before I took it to you.Basically, my tech has had to replace 70% of the water lines, wiring, all the sewer pulls, most of HVAC system and all the vacuum hoses. The shroud around the tanks and wiring to the tank sensors, including the sensors on all the tanks have also been chewed to bits, not to mention the chewed couches including wiring to the electric reclining couches, cushions, carpet, mattress, door frames, three pairs shoes and on and on it goes. Some of it is beyond repair. The cost is enormous to the point it might as well be written off. In addition, I called Brad about this on Wednesday September 6th and he said he would talk to Todd the owner and get back to me. Its now November 7th 2023 and still have not had a call back. I guess when you know a wrong has been perpertrated you choose silence. My RV tech worked from Wednesday September 6th including the weekend to Saturday the 16th to get the basics up and running and there still more to repair when he has time. Not to mention the endless hours I’ve spent cleaning up rat feces, urine and sanitizing my home. How could you justify buttoning up the belly knowing the mess you were enclosing?. Is that what you call doing the right thing and taking care of the customer....SERIOUSLY??. Prestiges, Management and Techs should be ashamed, so very ashamed. I have over 30 photos and video of all the above, but I don't think I need to include them here as you can imagine the devastation. Furthermore, my home was pillaged, 2 stolen headband lights, 3 cap peak lights and four fishing reels. I guess I was foolish to leave them in plain sight, but one would think they could trust a business and its employees while a customers property is in their care. Again this was something Brad said he would talk to Todd about it and get back to me, but as I said above, never received a call back. I reported the theft to the West Kelowna RCMP but they said since it happened on Prestiges primises I would have to pursue it through civil court. I'm posting this review because I believe it's my responsibility to warn other customers of the perils you may encounter dealing with Prestige Collision & Glass - West Kelowna. I would never recommend this company to anyone. And if you have a RV or any other vehicle waiting for repairs I would be doing a serious check on it to make sure you don't end up with the same catastrophe as me.
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October 2023 by Deven Pakish
We recently visited Prestige Collision in West Kelowna and had a great customer experience. We would definitely recommend this company!
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September 2023 by Rachel M
We had a crack in our windshield, and Prestige was recommended to us by the place we get our car insurance. We could not be happier with the time it took to order in the glass and as well as the installation. They went above and beyond. Great customer service.
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August 2023 by terrencemykytiw
I do not leave a whole lot of reviews, so please bare with me.I’d like to start with Alyssa Church.What can truly be said from the first time, I made a call, she treated me with the utmost respect, set up our appointments and was extremely clear with every detail. If anyone’s dealt with customer service these days you know truly how rare that is.I’m sure everyone knows how people are when it comes to insurance claims or accidents, and she definitely did not miss a beat. I have to admit I am not the easiest person to deal with. Thank you very much Alyssa for all your time your knowledge and your patience.As far as the rest of the staff, they are extremely pleasant to deal with as well. I have to do a quick shout out to Brad and Todd. As they also did a lot on my quote. I was actually quite surprised at how far in detail they made sure everything was going to match up perfectly. The time and detail they spent on matching the siding, the stickers, the paint, and well just everything. I didn’t think it was even going to be possible.I’d like to say my wife and I had a great experience all around with this company and their staff, especially with such a stressful situation on our damages on the RV resulting from an accident that occurred in California. The quality of work, and the communication that I received was absolutely refreshing. I wish more companies would follow by example.I’m not sure if this is a long review or not but all I can say is that in no way shape or form am I ever wanting to experience another accident again!But if we do, we know where we’ll be going.All the best to you all.Terrence.
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July 2023 by Jessica Holliday
Very friendly staff who went above what I expected with a small ICBC claim repair. They were very knowledgeable and the work quality was impressive! Not only did I get my car back repaired but CLEAN plus a small windshield chip filled!! Thumbs up for sure!!!Service: Painting
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May 2023 by Jamie Kendal
Had some bodywork done here. They did an awesome job. Looks brand new. Really impressed that they cleaned up an unrelated door ding and cleaned my car. Very fine work. Will recommend Precision to all my friends and family. Keep up the great work and thanks!!!Services: Painting
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April 2023 by Ray McKinnon
I approched them to repair my damaged motorhome through insurance.I phoned them in October of 2022 and they couldn't even look at it until middle of February 2023. I had to get insurance to drive it to them for the estimate. After the estimate I contacted the advisor Todd about mid March and left three messages. He did not return any of my calls. Fortunately my insurance adjuster was able to give me the name of an independent auto/motorhome repair guy who did the job on time and did an amazing job.
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April 2023 by Fred
great service, easy to work with and received a small gift from them
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March 2023 by Bart Beekmans
Did not take two ins , so if you can't drive your car to them after an accident they are not interested in helping you .
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January 2023 by John Van Stralen
The body work performed on our vehicle was an outstanding effort, done to perfection. I thank all who gave such care and attention.
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December 2022 by Dean Pratley
WOW! What service! I went to Prestige to get winter tires, on my car, on my son-in-laws advice (he now works there) and was I ever surprised, and pleased as punch! They did a fantastic job on the tires………and then they totally detailed the inside of the car! It looks brand new! Thank you so much guys. That was waaaaay over the top service!Service: Tires
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December 2022 by Daniel Mclauchlan
Had a front bumper done, quick, efficient, friendly and reasonably priced. Mike and Cassandra were great to deal with.Service: Body & Trim
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August 2022 by Bruce McCartney
This is a GREAT company! Not only did they effect an ‘emergency repair’ in the middle of my busy day, but when I came back the next day for a permanent fix, they smiled and sorted me out in no time at all. Kudos to Marty, and especially Todd for their kindness, understanding, and FANTASTIC WORK!!
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July 2022 by Ron Gibb
Good customer service. Unfortunately they couldn't help me with my problem.
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May 2022 by craigmusgrovekelowna
I was happy with today's visit. My first with this business... I am NOT HAPPY with another firm in the area who I have done business with as a loyal customer for many years. Today I jumped ship as I was tired of being said no to. So thank you to Cassie and Mike... Looking forward to step two!
