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October 2023 by Jo-Ann Boyd
Went into the Westbank store to purchase a mattress. Noone was around & finally I saw someone but they said they were busy & to wait. No information on any mattresses/signs like 'soft or medium' and I really needed help to buy one and knew nothing about the brands or firmness. I waited around for 1/2 hour and finally left. I was so disappointed & shocked that noone came to talk with me and help. I ended up going elsewhere to buy a mattress.
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September 2023 by Sandra Lynxleg
ALL I WANTED TO DO WAS TO BUY A BED! We went to Sleep Country in West Kelowna. There was an extremely heavy smoke smell in showroom. The store was empty except for two sales representatives. We went to this location based on Sleep Country's Chat advice and assistance. It's at this location that I learned Chat knowledge versus in-store knowledge contradicted each other. I was appalled by what I was told at the store and dismayed there was no effort made to find a solution or make a sale. I left the West Kelowna store frustrated and angry. The Sales Representative's attitude did more to lose the sale than to make one, and even when the Store Manager was called the response was more about what couldn't be done versus what could be done. I was so upset at how I was spoke to and how my request was handled that I called Sleep Country Customer Service. They listened politely and said an Online Sleep Expert would be able to assist me. After I explained my reason for going to West Kelowna, what had happened and said at the store, and how I left without a bed, the Sleep Expert did EVERYTHING THING that I had originally asked the West Kelowna sales representative to do. (NOTE: the Online Sleep Expert's solution matched what I was told by a Sleep Country Chat). WHY WASN'T THE WEST KELOWNA SLEEP COUNTRY REPRESENTATIVE ABLE TO DO THE SAME?In my opinion, the West Kelowna store, its sales representative, and its manager do not represent Sleep Country's mission...to be unparalleled. The West Kelowna brick and mortar retailer didn't provide unparalleled service to provide me with a better night's sleep. I left saying I'd buy a mattress somewhere else. YET, in striking contrast, the Sleep Country Online Sales Expert (Genevieve) was solution -based, sales-focussed, and service-built.HOW DID THIS END? I bought the bed I originally went to West Kelowna for...all because Genevieve did everything to make it happen ✔️
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August 2023 by Rina Nussen
Ken was great! Helped me to decide what matters I need.Was delivered pretty quick. Great communication too. We got updates .Thank you very much
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July 2023 by Lori S
Well I wish I could give 5 stars. The service is great but the mattress is not. We ordered a king size Duet Gage last December, the sample in the store seemed perfect so we ordered the firm mattress but it came rock hard. I bought a mattress topper thinking it would help but no such luck. I did go in and mention that it was not comfortable but were told there were no other mattresses available with hard side walls to change to. I was told to walk on the bed to soften it up and to give it time. . So as of now we have not had a good night sleep. Wake up with hips, shoulders and back aching. I would say if you are thinking of purchasing this model....don't, purchase a cheaper mattress and add the topper and foamy, it will save you lots of money. We are now going to try to add a foamy as well to see if that will help.UPDATE: Exchanged mattress for the Idina, so far so good.
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June 2023 by Andrew Csonka
Went in for a warranty claim on our mattress an hour before they closed on a Sunday. Staff was very helpful, walked us through the process, answered all of our questions and were absolutely great. Will be going back for all our future mattress business.
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April 2023 by Leeza Lee
Conrad provided my family with a great customer service experience!! Not only was he very knowledgeable, but also patient and kind. Genuinely a nice and helpful guy. I would definitely recommend him as the go-to person if you're shopping at Sleep Country.
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March 2023 by kieran davies
Conrad took exceptional care and went the extra mile to provide next level customer service. My review is a reflection entirely of his work
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January 2023 by Lorinda Shmyr
Well I wish I could give 5 stars. The service is great but the mattress is not. We ordered a king size Duet Gage last December, the sample in the store seemed perfect so we ordered the firm mattress but it came rock hard. I bought a mattress topper thinking it would help but no such luck. I did go in and mention that it was not comfortable but were told there were no other mattresses available with hard side walls to change to. I was told to walk on the bed to soften it up and to give it time. . So as of now we have not had a good night sleep. Wake up with hips, shoulders and back aching. I would say if you are thinking of purchasing this model....don't, purchase a cheaper mattress and add the topper and foamy, it will save you lots of money. We are now going to try to add a foamy as well to see if that will help.
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December 2022 by Jacob Phillips
Went in for a pillow and zero knowledge but the person there was amazing and got me to just try a couple pillows then knew exactly what I would want. The deal was amazing and was able to get another pillow for my girlfriend. Amazing staff, nice store and I went from horrible pillows to great pillows. Highly recommend.
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November 2022 by Lisa-Marie Pettovello
Went into Sleep Country in West Kelowna Today and Conrad helped me find the perfect mattresses at such an amazing price! So Happy with such a great shopping experience and such good service! Highly recommend Sleep Country! Can't wait to receive my new bed!!
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October 2022 by Karen Christiansen
Bought my mattress and adjustable bed here yesterday. Took it home and one of the legs was missing a piece. Conrad kept the store open late and was able to accommodate. And today I needed a sheet set and they offered to grab a set from the kelowna store and bring it here tomorrow. Great service as usual.
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October 2022 by Emily S
Great sales experience tonight with Conrad. I went in to pick up a new pillow and ended up ordering a new king size mattress. I've bought a queen as well as a double mattress from sleep country before but have to say this experience really stood out. Conrad was kind, honest and gave me an amazing deal. Can't wait to receive my new mattress !
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September 2022 by Angela Guerreiro
We had the pleasure of working with Ken in store . Last year we bought pillows and he helped us and we just went back and bought a king bed as well and he helped us . He was very knowledgeable , easy to talk to , answered all our questions . We just got our bed dropped off today and the 2 delivery guys were respectful of our place and professional!Thank you sleep country team !! Would highly recommend them to anyone looking for a bed !!
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August 2022 by Wesley Fishleigh
Domino was fantastic to work with! Helpful, answered all of our questions and did not pressure us. He took all of our input and helped us find a fantastic bed, for a great price. Delivery included is another great perk.
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June 2022 by Marni Duncan
Conrad was so delightful to work with; kind, professional and knows the products. We bought a King and a Twin mattress on the spot, and the Delivery experience was just as remarkable. Very impressive!! And our new mattresses are beyond amazing!
