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November 2025 by Michael Bruce
Couldn't get my vehicle serviced . . .too backed up and not enough technical staff to even give my truck a quick code scan. Had to go to Quesnel. Don't have an emergency and expect anything from this dealership.
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July 2024 by Gray Anscomb
We recently purchased our third vehicle from Heartland Toyota in William’s Lake. Since 2016, we have purchased two new vehicles, and one used vehicle from this dealership, and the customer service that we have received has been outstanding. Between Gerald’s attention to customer service, and the extremely proficient assistance provided by Renee in financing, we have always found it a pleasure to do business with this dealership (and well worth a three hour drive to do so).
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June 2024 by Hossain Qorbani
Let me begin by quoting the manager, Jon, who said, "I am not interested in your story." To be honest, I gave myself six months before writing this review to ensure that my emotions at the time did not cloud my judgment. My experience with this dealership dates back to December 2023, and here is my review:
My encounter with this dealership deserves a solid 0 out of 5 stars. The leadership needs to invest resources into comprehensive sales training before irreparably damaging the brand. The primary focus should be on basic respect and a significant change in attitudes, particularly refraining from dismissing customers with a casual "get lost."
While there may be numerous positive reviews, it raises concerns about whether the pervasive lack of respect stems from prejudiced assumptions about younger individuals, those with accents, or anyone considered a "non-serious" buyer without deep pockets.
Anyway, despite having to incur extra costs and efforts, I decided to buy our 2024 hybrid tundra from Edmonton where I was treated with respect. :)
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June 2024 by Satwinder singh Chahal
Great customer service and communication! Thanks Mike Fochuk assisting us to get 2019 Toyota corolla. The price was so genuine also at the end they gave us present ? another set of winter tires. Was great experience at this place. Thanks
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May 2024 by Michael Pan
Mike was insincere and condescending, so I took my business elsewhere. Since then, my family and I have purchased five vehicles from other Toyota dealerships. If you are trying to make a deal on the phone, avoid this place.
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May 2024 by Tej Atwal
Ran into an issue during a road trip and had the check engine light come on. Terry and Dave from the service department took my truck in before closing without any questions while other toyota dealerships refused to listen to my problem. Very happy with the welcoming service I received.
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February 2024 by Anson Tsang
Very professional , no hidden fees . Welcoming dealership ! Lovely group of people
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December 2023 by ingrid vanderwood
Excellent ⭐️ Excellent ⭐️Excellent
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December 2023 by Gord Lowe
Always Great people to deal with.
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September 2023 by L Holley
Gerald, the GM, is professional, knowledgeable, and gives clear options.
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September 2023 by Noob Jitsu
The town would be far better without these scumbags
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August 2023 by Karla Elefson
Great service and knowledge of products
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June 2023 by Sherri Smith
Great place and great product
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June 2023 by Shelby Jaster
They have the best customer service in all departments. Treat you like family. I would highly recommend Heartland Toyota!!!
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April 2023 by Charlotte Mortimer-Richburg
I bought my Matrix in 2009. The car is incredibly dependable. On the few occasions i've required more than regular maintenance, the staff were prompt, kind and got the job done quickly.
