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December 2023 by Flip F.
I am also having extreme issues with the bald pharmacist. I don't know his name. My doctors have sent my prescription twice to this location.. every time he speaks to me he tells me there is no prescription sent.Every time I speak with my doctors they say they have spoken to the pharmacy and everything should be in order.I honestly don't know why this man was hired or what on earth he is doing at a pharmacy when he quite obviously does not want to help people. I came to the reviews and was shocked (but not shocked) by how many other people have had issues with this guy.He is extremely combative, could care less to help solve a problem, and basically "shooed" me away... hello???? What on earth
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November 2023 by Eric A.
The bald pharmacist was extremely rude and condescending. Flat out refused my prescription discount card without even looking at it. he said "we don't take coupons". I said "I got it from the cvs app for this location". like a rude robot he said "we don't take coupons". again without looking at the card. as I was paying the lady for the overpriced meds, he walks over and stand in front of me. Again with the very monotone voice says "did you have a question?" I said "no". Then he looks at my prescription and says "This medication could cause you to commit suicide". i will never go back there again, 6 years on the same medication filled by cvs Agoura hills and I've never been treated with such disrespect. By far the most unprofessional pharmacist I've ever encountered.
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August 2023 by Shawn M.
I frequent this CVS often. And also the one in Malibu from time to time. One employee stands out and actually works at both locations. His name is Sam. He's a good guy. Knowledgeable and professional. Very courteous. I've had a good experience at these two stores thanks to him. And the management. Good job
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August 2023 by Josie D.
Unprofessional pharmacy staff members! arrogant for no reason, rude and zero quality work! helpless and useless staff! However the CVS store staff are very helpful and nice. The Pharmacy needs a major re-evaluation of their employees and pharmacists! they can't even answer a simple question and get so confrontational with customers.
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July 2023 by Cercare T.
The new male pharmacist is combative and rude. He will not listen to what you are saying. He'd rather keep repeating his comments as if you are an idiot. I hope he doesn't stay long. Everyone else is delightful so I hope his sour personality doesn't rub off onto them. It must be a hostile work environment seeing how short he is with them. And if he does make a mistake (he overlooked my doctor did not permit generic replacement) he won't admit to it. He's an a$$.
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July 2023 by Erynn Z.
The most incompetent pharmacy I've ever dealt with. I highly recommend Kramer's around the corner because this CVS pharmacy is an absolute joke. Beyond rude customer service! Do yourself a favor and go elsewhere!!!!!
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April 2023 by Jim L.
Warning: review contains sarcasm. I had the absolute "pleasure" of visiting the CVS on Kanan recently, and let me tell you, they really "outdid" themselves this time. After my doctor called in my prescription and I double-checked its availability, I made the journey to this location, excited to be inconvenienced.Upon my arrival, the staff behind the counter were so "attentive" that it took them a whole 5 minutes to even notice me. And, to make things even better, they initially informed me that my medication wasn't in stock. But wait, there's more! After some gentle prodding, they "miraculously" found it, and all I had to do was wait a delightful 30 minutes for it to be filled.In the meantime, I got to enjoy the company of the pharmacist, who had clearly undergone extensive customer service training - it truly felt like a privilege to be in her grumpy, annoyed presence. After waiting for what felt like an eternity, they never bothered to call me over the speaker system, so I took the initiative to approach the counter.To top off this amazing experience, they asked for my ID for the first time in 15 years. Although I didn't have my physical ID, I provided a photo, which they refused to accept. Talk about going the extra mile to "help" their customers!I must say, this unforgettable CVS visit has made the prospect of using Amazon RX look even more enticing every day. Can't wait for my next trip to CVS on Kanan!
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January 2023 by Rebecca A.
If there was negative something they would get it. Worst pharmacy ever right down to the so call pharmacist mgr Shiva. I think they feel entitled because they are convinced there are no other options.....there has to be and only when people start moving their business elsewhere will they see it.
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September 2022 by Bobbi M.
I highly recommend the CVS in the El Camino shopping center for your Covid vaccine. I got a same day appt online at cvs.com, but they also have walk-ins . The closer CVS in Agoura didn't have the newest booster yet so I went to the one in Calabasas !
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September 2022 by Mahyar M.
A very rude lady is in the pharmacy. Her name is Shiva Siamandi. Every time that she is in the pharmacy you should forget about filling your prescriptions. One time after I've waited in the line for long time, she said I can't take prescription today, come back tomorrow. The other time after a month that she told me they didn't receive the fax for refill, she told me we can't take prescription by fax. Today my son had fever and when I took the prescription to the pharmacy, first she started nodding her head and then told me tell your doctor he shouldn't write prescription on paper. I replied to her, first the doctor doesn't listen to me and second my son has fever. Can you please just fill the prescription. She started arguing with me that some state doesn't take this and we won't take this soon. My answer was let's do this now and whenever it is law we will discuss about it. Finally I had to tell her let me take the prescription to another place. I had checked with the next door RITEAID and another CVS, and they've both accepted the prescription as the other doctors in the pharmacy would. I think she just don't want to get the pharmacy overwhelmed and gives all of these excuses. I had tried to talk to the store manager couple time, but she never is in the store.
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August 2022 by G H.
I literally load $10,000 cash here monthly and they still have the nerve to follow me around making me uncomfortable as if I'm going to steal something. It's truly an unpleasant experience daily. Unfortunately it's the closest store to where I reside. On another note, which actually is what triggered me to complete this review, is the fast that they close at 12:00am and I arrived ten minutes til right now, but they had already locked their doors. Horrible. I will not be shipping here any longer. I'm finally fed up.
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July 2022 by J P.
I have received absolutely the worst customer service at this pharmacy time and again that exists on the face of the earth. I finally changed to Kanan Pharmacy and pay more just to not have to deal with the rudeness and incompetence that exists in this store. I wouldn't refer my worst enemy to this terrible pharmacy. They are bad from the pharmicists on down. Who needs their disrespect., DGS attitude, and incompetence? No one! There are a lot of other fish in the sea. Don't bother. It isn't worth the frustration.
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July 2022 by J J.
CVS is going downhill. Ordered a same day print book for a gift but when I went in they said the printer was jammed and to come back later. So I came back the next day even though I paid for same day service. Not only was it not done someone had deleted the entire order. Never getting anything printed there again. To top it off they had been incessantly calling me to pick up a prescription but when I went to the pharmacy they didn't have a record. What a waste of time.
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June 2022 by Christina T.
This was by far the MOST unprofessional service I've ever received retiring an Rx. The male Pharmacist on duty was a nightmare to deal with and had the audacity to toss my Rx across the counter because of his own lack of listening & comprehension getting a name and DOB correctly validated. It was embarrassing how many times I had to repeat the same information numerous times. This is how you treat patients? You definitely should NOT be working in the healthcare field. Appalling! My physician didn't want to deal with this location in the first place and now I know why. I will never come here again. The WORST!!
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April 2022 by Courtney D.
This review is in regard on how they handle film photos. First of all, this CVS didn't even bother to call or inform me when my film came in. I had to call myself to see if it was ready and it was. (Probably was ready for a few days). With that being said, if they had contacted me once the photos came in, I would be a bit more satisfied. Also, the film photos didn't come with a DVD like it said it was going to because they destroy your film negatives...