Front Runner Vehicle Outfitters is a manufacturer and retailer of vehicle-based adventure gear. Customers can purchase gear through the company's website or at their Experience Center, with the option to have it installed at the on-site Fitment Center for an additional charge. The company is praised for its exceptional customer service, with reviewers highlighting the team's responsiveness, technical expertise, and willingness to resolve any issues. Customers have reported positive experiences with the quality of the hardware, ease of dealing with the company, and competitive pricing. One reviewer even stated that they will be using Front Runner exclusively going forward due to the superior customer service and parts availability compared to the company's competitors.
One measure of a company is how they handle a problem, and when I reached out to Front Runner about an Expander chair that failed due to a bad weld, they replaced it immediately. Excellent courteous and fast customer service from Andrew!
January 2025
I damaged some bolts while installing the roof rack. I contacted Front Runner Outfitters, and Shawn immediately shipped another set of bolts at no cost. I appreciate Shawn and Front Runner Outfitters for their excellent service.
November 2024
I would do business with FRO again primarily because of the customer service I received from Shawn. He was able to find and immediately ship the parts needed for my Slimline 2 roof rack. Thanks for saving the day, Shawn!
