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April 2024 by Gideon A.
Good service , friendly staff, clean and newer trucks .very convenient location and large inventory of cars .my go to place .
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February 2024 by William B.
Friendly and helpful staff. Propane prices are good as well. Good place to go for rentals.
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February 2024 by howard brenner
excellent service at UHaul site
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February 2024 by Jeff Haring
It’s rare these days when you get good service and therefore it needs to be recognized. I rented a truck from this location to do some minor moving of household items. Every step of the process went smoothly, from the reservation to checkout.Although when I brought the truck back the next morning I noticed I had to put more gas in the tank than I thought I had used. It seems you have to check the gas gauge & your contract to verify how much gas you need to bring it back with an equal amount as when you left. That’s normal. But it took 4 gallons and I had only driven 18 miles. Something was not right.So when I checked the truck back in I confronted the first person I came upon with anger. His name is Cory and I started out the conversation pretty aggressively.In a matter of moments, Cory calmly explained to me what likely happened, told me that I wasn’t the first person this happened to, then apologized, and offered a fair reimbursement for the extra expense I incurred.Just like that! Problem solved.If corporate U-Haul is reading this then you need to hire more employees like Cory. He quickly handled an angry customer and diffused the situation with a little reason. He didn’t need to give me a full refund, and I didn’t expect that, just make it right. A few dollars was all it took.Too often people skills and some common sense are overlooked when in the service business. So thank you, Cory.
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October 2023 by Cecilia R.
Corey, the business manager, did a great job from start to finish on informing/recommending the right trailer hitch setup for our Ford Escape, which is def not a workhorse. He allowed us to drop off the car early and they finished before the pickup time he gave us which was perfect! Corey made sure our set-up worked on a trailer before we were told to pick it up -- and then was pleasant and agreeable when my husband requested it be connected to a trailer (a second time) so he could see & confirm everything was good to go in person. Perfect service. Organized yard and store. A+++++ all the way!
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August 2023 by John M.
Just needed a quick refill of a propane tank and Renee was super helpful and friendly. I could tell they were really busy, but she really was cool and calm about taking customers as they arrived at the store and in line one of the time. Will definitely go back when we need moving supplies or a truck rental.
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July 2023 by manuel guzman
Fast service, had 2-3 guys in front of me picking up trucks at 7am and I was still able to be out with my trailer hooked up and lights tested in less than 15 minutes. Highly recommended.
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June 2023 by Alonzo B.
There are lots of flaky rental places. This isn't one of them. Simple clean and professional. Makes rental simple
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June 2023 by David L.
Great customer service! I had to cancel my reservation, but it was a very pleasant experience!
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March 2023 by Dave L.
I was able to reserve an auto transport trailer from this location a couple days before I picked it up. I didn't have the correct hitch ball and they had plenty to purchase there in the store. Everything went smooth and I was able to drop it off in the Bay Area with no issues. I would use this location again if needed.
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February 2023 by Scott G.
First class. It was so quick and easy. Picking it up and dropping it off. They were very kind very friendly and had a sense of humor. Five stars all the way.
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January 2023 by J. J.
The employees at the location were helpful although their closing team failed to leave us a key for mobile pick up so we waited 40 minutes for our vehicle. Unacceptable. If you have a time sensitive move, don't trust that you will have the vehicle needed and check their establishment's open time. We were told to be there at 8:30 and they don't open to 9am. Insanity and horrible way to start a very busy move day. The only reason for two stars is that the morning employees opened early to help us.
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December 2022 by Pat G.
Rented trailers Ana's trucks from these guys many times. Every time has been easy, fast, and reliable. Now U-Haul on the internet are not good. They will send you to places with no trucks even after reserving a truck a week ahead. Go to the local u-haul retailer and they are greet.
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December 2022 by Kevin Anderson
Super easy to book the truck rental online.The staff at this location are extremely helpful.The price was great.I will be back.Thank you
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August 2022 by Verney T.
Hi rent from U-Haul in Agoura often. I've had to rent for a day, and I've also had to rent for up to a week or so. And for the most part I had to say the customer service has been excellent. I've never really had bad customer service. The best customer service I've had so far when I've been there has been when I've checked my truck in. The last two times I was there the gentleman at the curb were absolutely amazing. I have to say I'm a little bit of a dingling when it comes to using their app and I couldn't get it to work but what did they do they jumped right in and helped me. I wish I could remember your guys names but I can't and I'm so sorry about that but you are amazing and I do appreciate your help. I would definitely recommend U-Haul. Like any business double check your rental it never hurts because sometimes computers make mistakes and so do humans.