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December 2023 by Debbie Lynn
This might be one of the WORST Post Office’s in the entire country!!! First of all, everyone who works there is SLOW!!! The line is always out the door because it takes them a MINIMUM of 10 minutes to wait on each person regardless of what they’re doing. No joke, I just waited behind a woman who was buying STAMPS and it the transaction took a full 7 minutes for no good reason!! Secondly, they only have ONE of the auto postage machine’s and it’s almost always OUT OF SERVICE, forcing EVERYONE to wait in the ridiculously long line just to mail out one small package!!Finally, their carriers are clearly all as “slow” as the employees that work inside! A few weeks back, I was getting a package delivered to my home and instead of bringing it to my door, the carrier left my package ON TOP OF the COMMUNAL MAILBOX that’s for the entire development and sits right on Agoura Rd practically. It was stolen within minutes, of course, and when I confronted them as to WHY they left it sitting there instead of bringing to my door OR USING THE LARGE BOX for the development that’s attached to the communal box and they claimed they didn’t know they needed to do that and didn’t have the key for it!! So instead they chose to leave a box sitting on top of a mailbox visible to EVERYONE driving by! Like I said, they’re all SLOW!!!! The US Gov should be embarrassed these people are on their payroll!! They’re incompetent!Oh and I almost forgot, they NEVER answer the phone there!!! No matter what time you call, you get a voicemail saying the hours but nothing else. Ridiculous!
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October 2023 by EARTHQUAKE Fault
BEST POST OFFICE HANDS DOWN, you have questions ask for John Probably the best person who work at the office, literally helped me walked me through everything and even called me back to touch base, i believe he’s a supervisor but also does help at the front, this man is a blessing, a legend !
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September 2023 by Graham Cochran
Staff is friendly and never had an issue with a package I dropped off here.
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June 2023 by Bee C.
Always super courteous staff and fast with customers. My favorite post office ever. Why go anywhere else?
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May 2023 by Sofia K.
The nicest and the most helpful USPS I have ever been to. So confused about the bad reviews... the clerk taped my packages and was really sweet. Def my favorite post office!
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February 2023 by Tamara Khan
I love there customer service and support.
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January 2023 by Ulrica B
Thomas and his team at Agoura Hills post office have been amazing!We have just moved over to Singapore and had to send a lot of big boxes over with our stuff. Thomas have been amazing helping us out with all the trouble we had and always had a positive attitude towards us and everyone else around him. It’s been a pleasure visiting Agoura Hills post office because of the amazing staff!
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December 2022 by Dea S.
The PO gets a bad rap. I've had great experiences at the on on Devonshire in Chatsworth. I especially love working with Luis and Monica. They really know their stuff and they get me in and out quickly.
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December 2022 by P Z
I really don’t know what these guys are doing… they don’t provide any help nor are they reachable by phone. USPS needs to improve big time!
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September 2022 by Ulrica Brown
Thomas and his team at Agoura Hills post office have been amazing!We have just moved over to Singapore and had to send a lot of big boxes over with our stuff. Thomas have been amazing helping us out with all the trouble we had and always had a positive attitude towards us and everyone else around him. It’s been a pleasure visiting Agoura Hills post office because of the amazing staff!
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September 2022 by Pat J.
Terrible. Mailman is mean mean lazy rude if someone parks on public street NOT immediately blocking my mailbox but just enough to make him take one or two steps out of car ONLY, he withholds my mail. He wants a drive through mailbox. I have complained to postmaster, he could care less. ZERO ZERO ZERO stars.
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May 2022 by Kathy H.
Overall, decent service for a USPS. The lines are never too long. Just don't request information about a mailbox. The guy I asked seemed super lazy about it because he was trying to dissuade me from getting a mailbox -- he told me that the mailboxes are "for those people that really need it." I don't know what that means but it sounded judgy and I ended up going to UPS for superior service on the mailbox.
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May 2022 by Lory D.
They really do try hard. They get an A for effort. The USPS is the only self funded Dept of the Federal government. Their jobs are hard and tedious. My hats off to the delivery guys.
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February 2022 by Joe E.
I think that the branch in Agoura hills is the worst one in Los Angeles county. At least twice they lost my registered mail that was important, and quite a few times where important mail wasn't even delivered, including official documents, credit cards statements, etc, where I had to end up paying tens of dollars in late fees. This last Saturday the mail delivery truck didn't even show up. I have cameras outside my home, so I would have been able to show if the truck came, and I didn't see it at all the whole day. Many other times the original mailman didn't show up and someone else had to take over, which means the mail would come 4 hours or more later in the day. It's terrible. Is it like that in other branches too?
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October 2021 by V C
Not sure what's going on w/ this PO. Let me say, never had issues w/ the PO in the other city I moved from. Yes there's a pandemic, but seems like they're just not delivering. Two issues: first, I was expecting a package (nothing important that needs a signature like a cell phone), but got a stupid Form 3849. I don't think the pkg. was large, and I have a mailbox in the community. The other day, someone else's mailbox was open b/c so much was crammed into it, it popped open. So, why is it not deliverable, & you can't leave it at the door?After scheduling a redelivery online, per the form's instructions, they still haven't delivered the package! So ok, I fill out the paper version, leave it, check the box at end of day - nothing. What gives?!Second; I schedule a pickup for a package I'm shipping in another app, get a conf. #. Did USPS pick up the package? NO. Had to resort to using the lobby pkg. drop. Now I have to wait until after 10 am to call to figure out what's up. People have to work too & can't be messing w/ this stuff at work constantly. Just be reliable, yeesh! Thanks a lot DeJoy, you didn't do the USPS any favors!!!
