-
November 2023 by Rebecca Tracy (Becky)
Had what we were looking for
-
May 2022 by Katie S.
Ordered multiple times from this location. Either for personal or for the CV High XC trip to Mammoth every summer. Have yet to have a bad experience here. Customer service is excellent, truck in good working order, etc. I have no idea why this is being marked closed. It is still open and available to the community.
-
December 2021 by Matt S.
I've rented Uhaul trucks from them a few times and they're always great! The trucks are always clean and ready on time, and they're very professional. I recommend!
-
June 2021 by Julie M.
**IF YOU DROP OFF TOUR U-HAUL DURING OFF HOURS** (yes it is a 24 hour drop off but there won't always be someone working there to collect the key) - you need to drop your key in the mail slot that's on the door to the kiosk where the person would normally be sitting. The mail slot is vertical. If you look in the mail slot you'll probably see other keys laying on the floor where other people dropped theirs. I spent a solid 45 minutes here looking for a key box and feeling like an idiot lol.
-
January 2021 by Stephanie P.
I am a newly divorced (28-year marriage), female who needed to retrieve items from my home that was about to go on the Market for sale. I had limited time, and thought renting a U-Haul vehicle would make things more efficient. I had a few "Technical Difficulties" because I've never had to deal with these issues before because there was a man in my life. WOMEN of Alameda... I feel so so Grateful to Sam (who has taken a few calls from me), And, absolutely love and recommend this particular U-Haul establishment!!!!!!
-
January 2021 by Antonio L.
Best uhaul, I've called and tried to deal with Burbank and tujunga which would be closer and save me time but they're complete incompetent there, the la crescenta location is super friendly and I will only deal with them even if it ends up costing more because it's farther.
-
January 2021 by Serop B.
Best uhaul, I've called and tried to deal with Burbank and tujunga which would be closer and save me time but they're complete incompetent there, the la crescenta location is super friendly and I will only deal with them even if it ends up costing more because it's farther.
-
December 2020 by Stuart W.
Don't rent a U-Haul here. It won't be there as expected. Every time something gets screwed up. Do they give a damn about their crap service? Nope. They can't even lift a finger to answer their phone (try calling them!). I've used them a few times (they're close to my house) and now I'm done with them. Every time I get a call that "the trucks not there and I have to go to Oakland" or "we're closing early get here now," blah, blah, blah. Just drive to Oakland for a rental in the first place. You'll end up going there anyways!
-
October 2020 by Ron D.
We reserved a truck to move from Somers NY to Jackson Hole, WY. We made the reservation 10 days ahead of time. We started calling the Cortland Town Center office 3 days prior to the rental date. The branch did everything they could to accommodate us. U-Haul however was just horrible. We were told they were looking for a truck. I thought that is what they do. Rent trucks. Take the reservation. Hold the reservation. Finally we are told they will call us by 6:00 pm Monday the night before we needed the truck. No call. I called the following morning and was told they did not have a truck. The rep then asked "do you want to cancel the reservation"? I said what reservation you don't have a truck. She then said I can give you $50 off. $50 off what you don't have a truck. Then she said "Sir would you like to cancel your reservation"? This was a supervisor I was talking to. I hung up. called Penske and had a truck 2 hours later. U-Haul you are horrible.
-
August 2020 by Mary H.
Worse communication !! Not sure who runs this Company , 1 minute they have a truck, when you get there to pick up, oh they say we just rented it to someone else!!!! Who does that!!!!When you call weeks ahead to make sure the truck is reserved for you. They tell you it is..... then they rent to someone else!! Shame on themBEware!!!!
-
July 2020 by Craig F.
U-Haul customer service in San Clemente took the time to locate a hitch for my 1996 4x4 Truck, they kept me informed and worked me in their busy schedule. Their mechanic then worked around the custom bumper I had installed to make it work perfect. It took twice as long as it would have taken if I had on the standard bumper but he did it with a smile and didn't try to charge me anything extra. The guy cleaning up the yard while I waited impressed me with his work ethic and was happy and friendly. Nice to see someone thankful and enjoying their job in these difficult times. It was a Sunday so I couldn't thank the manager at the time, but if you read this I want to thank you and your crew for being so nice and informative. The three people I mentioned couldn't have been nicer or more professional. Can't wait to use my new hitch to put the used boat I just bought in the water. Thanks, Craig F
-
April 2020 by Andy J. F.
Worst experience ever, did everything online one day in advance, truck was promised at 9 am, when arrived only 2 people were "working" , the female was so lost , had no idea of what she was doing, her coworker had to correct several times what she was doing on the computer, anyways, got the truck 2 hours later! After paying in advance $223 , As a professional truck driver I performed a throughout pre trip and the truck was in great shape, just below the 1/4 mark on the fuel gauge, since I was going from Fontana to Hesperia I didn't see a motive to complain, after wasting 2 precious hours I just wanted to leave and start moving. Truck return was due the next day at 10 am, but my family and me did great so I returned the truck over 12 hours in advance, around 6 pm. When I dropped the keys at the counter of the 76 gas station they set up for me to return it, and after the clerk sent a guy to check the truck, he said; uhaul said you owe them $80 because is almost empty. $300 for 35 miles, 2 hours late to deliver the truck and truck returned after 8 hours of use? I don't think so, my daughter was paying for something and the clerk sent me back the keys with her, I went back inside and placed the keys over the counter again. $223 they charged me for their lousy service and $223 is all they'll ever get from me. Uhaul Fontana Ca on Foothill Blvd. I won't go back and I do not recommend it.
-
December 2019 by Shandra J.
DO NOT RENT HERE!!! Should have listened to the other poor reviews! I would give zero stars if I could. Made a reservation one month in advance only to show up to a note on the door stating "manager is unexpectedly out sick." Thank you for not planning ahead to cover your absence and wasting an hour and a half of our moving day.
-
November 2019 by Nancy R.
Dave at the counter was super friendly and helpful. He handled my pickup and drop off paper work in a breeze. Happy with the pickup truck we rented. Overall a very good experience. Will use this location again.
-
August 2019 by Central Christian C.
Great staff, better than expected pickup, reasonable cost; rent your pick up or box truck here. I will rent there again. :)
