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September 2023 by Jenkins Family
This is not based on any particular branch but the business as a whole is an awful institution. Do not bank here. They do not put customers first. You will have unauthorized transactions by them. You will wait arbitrary amounts of time for access to your money while being charged excessive fees. There are much better options for banking available.
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June 2023 by Cat R.
Outstanding service from Merry and her colleagues at this branch. We had an in-person appointment to open up a checking account for my daughter. Merry took time to explain the options and help my daughter make informed decisions. She also helped to educate my daughter on general financial management and how to build credit. Overall a great experience
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March 2023 by lily v.
Great services from Merry. She was very helpful and accommodating. Will be returning to the Alameda branch again!
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March 2023 by Aura B.
hi today was a bad day but it all turn around when i got great help from merry at 1st united credit union help smile and assitants were on point and i was smileing once more thanks again.
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March 2023 by Rachelle W.
One stop shop. Was able to complete all tge services I needed during my lunchbreak. Agents were beyond helpful
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March 2023 by Phillia B.
I love this bank . They are the best , friendly, excellent customer service and all around awesome. I give them 100 stars.
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March 2023 by Chelsey O.
I really like 1st United, usually they provide great service and a safe atmosphere when you enter their locations. They overhauled their app in recent years which was a huge plus and I find it pretty easy to navigate. The direct deposit works seamlessly within the app and I've had no issues. My only gripe is that I wish they would update their logo and card design. The cartoonish font for "1st" is not only terribly dated but undercuts how professional this organization is. A simple, modern and clean font would do wonders as would changing the debit card design to look more like the credit card.
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March 2023 by Ninette S.
I love my 1st, United Credit Union bank. I have been banking with them since 1999, and I have never had any difficulties. The people are always warm, helpful and welcoming. I love you first united!
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December 2022 by A Letter to America
Horrible. The opposite of what you would want from a financial institution. Stay far away.
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August 2022 by Denise W.
I've been banking with 1st united credit union for a few years. They have great customer service.
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August 2022 by Ashante Walker
I experienced very good customer service
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June 2022 by Mr. M.
Loans are nice, but that's about it. Lines are long with only 1 "teller" and when I came 6/30 to withdraw money from savings, they decided to close at 3pm. I don't have access to my money now, and the bills will be paid late. Thanks 1st USCU! I'll be closing my account tomorrow (if you're open!!!!) I would recommend possibly getting an auto loan here, but doing ALL other banking at a more established institution.
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March 2022 by Mohammad Sarwary
Needed to close my account. The banker Jessica was very rude and unprofessional.
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March 2022 by Mohammad S.
Needed to close my account. The banker, Jessica, was very rude and unprofessional.Hope she gets some customer service training.
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March 2022 by Ragbabs M.
I trust my pennies in this credit union. The crew is always pleasant and helpful. Greatly appreciated
