-
March 2024 by Rinamarie A.
Hooka (unsure of the correct spelling) was working alone & already assisting two customers when I & another person behind me walked in. He acknowledged me & told me he'll be with me in a few minutes. In short, Hooka was speedy & able to assist all of us. I never felt ignored or impatient with his level of customer service.
-
February 2024 by John Teter
Best service I have ever had at an AT&T store. Was immediately helped when we came in. Was able to save us money because of being active military. Very professional and friendly.
-
February 2024 by Trina Sweet
Naj, Murt and Hooka are awesome!! Very friendly, knowledgeable and helpful. It was a breeze upgrading my iPhone!! Alameda AT&T rocks customer service!!
-
January 2024 by shuvo chakrabarty
I always get good service from this place.Miss Alyssa helps me on my query and she try to get best deals for me. Finally I get all my answers about Home internet connection and lines of at&t.
-
January 2024 by Becky F
Went over to this location and I was helped by a gentleman named Naj. He was a very kind salesperson, and extremely sufficient. He made my visit quick and easy!
-
December 2023 by Dean B.
Walked into the AT&T Store because I needed friendly professionals who could transfer my new iPhone. Instead, I waked away with a couple of friends who transferred my phone. Jesse and Mert are phenomenal !
-
December 2023 by Shawna Le
I need a point of contact, to talk about a sensitive matter. I'll be in touch.
-
December 2023 by J P
Called the store in advance to purchase a new phone. Store hours clearly states closing time is at 7pm. I was told we are closing early for no specific reason and was told to come back the next day. Not sure why I couldn't be helped and why this lady had an attitude with me for needing assistance. I guess I should go to Verizon for better customer service. At&t is the new metro pcs
-
November 2023 by Sharon D Washington
Excellent customer service! Naj really makes the customer feel like they matter and are valued. He also listens well! My previous experience at this store was horrible, and I was afraid to come back. However, since he has taken over, it is a great experience. I highly recommend coming to this store. Go to the AT&T store in Alameda! You will not be disappointed!?
-
November 2023 by Nataly Bermudez
Great experience they helped me get my new phone with a great deal
-
October 2023 by Kiara Alexis
Naj is the reason why I appreciate in store shopping. He was excellent and very knowledgeable of services available for me that I REALLY needed!!!
-
October 2023 by Loretta Ferraro
Re: Alyssa and her 5 star service:I am an old lady who is technologically challenged and disabled .I came to the ATT store needing to pay bills, change email addresses and link my landline, cell phone and internet accounts to my iPhone.Alyssa accomplished this in a highly professional manner, she was patient, kind and knowledgeable in everything she did. Alyssa is a treasure and it was a pleasure to meet her.
-
September 2023 by Michelle Mayfield
Cleanest, most friendly AT&T store I’ve been to in the Area. Jon, the store manger went above and beyond to get my needs met!! 100% recommend this store! ?
-
September 2023 by kishanabear
Thank you Johnathan for your help, hospitality, old school customer service, knowledge and patience!!! I wish you could be cloned for every business out there... you should be the standard!
-
July 2023 by Adam Pitkoff
I went into this store for a new phone. The in store experience was fine but after I received my first bill after the new phone arrived there were numerous issues that became apparent. The sales representative lied about the trade-in value of my old phone (he told me $1,000 when in reality it was $350), added phone insurance when I never asked for it ($17/month) and added the Next-Up service ($6/month) on my account even though I explicitly told him I was not interested in that service. After I found out about these items, I went back to the store, the manager was not there and the sales representative in the store was not willing to help at all besides telling me to come back when the manager may be in the store. I would not go back to this store again.
