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February 2024 by Planted G
I placed an order via doordash and the app was glitchy and not letting me pick the flavor of ice cream. I called the store and Jack was very helpful and understanding. They happily fulfilled my request .Great customer service! :)
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November 2023 by Marion E.
Ordered two B&B Sundaes, DoorDash to be delivered. Realized I was going to pay more for the Sundaes through a third-party. Arrived absolutely melted, had no sauce. Just two scoops of melted ice cream. Paid very high price
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July 2023 by Manuela G.
Came in to get two scoops for my son and I to share as we walked next to the water behind the shop. We ordered the wild n reckless and he loved it. The gentlemen helping us was quick and had us in and out within 5-7 minutes. Although a small location, perfect for your quick scoop needs.
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July 2023 by maticela ortiz
Crazily
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May 2023 by Helen Mekonnen
Got a single scoop sundae and it was so much fudge that it was unbearable to eat
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May 2023 by fernando perez varela
I love this place, you should try it.
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March 2023 by M T.
I treated my parents and myself today for three two-scoop sundaes. The gentleman who took our orders was really nice and not only gave us huge scoops of ice cream, but also gave us generous portions for the toppings and was patient with my mom and I when we tried samples. When I asked if they gave military discount, the gentleman who was assisting us asked his coworker and both of them said they didn't know, so I asked if they could ask the manager and the other gentleman went to go ask. A lady rang us up and gave us the military discount. I didn't notice any tables or chairs for people to sit and eat their ice cream, it seems more like a grab-and-go location. Will come back here for sure.
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February 2023 by mendoza tirado
February 12th, 2023 around 5-6!!!!I love some of the workers here, but there’s these 2 workers that worked today and being judgmental on my orders, even of how much I order. I’ve seen they be doing this to others too, this blonde girl idk her name and boy (max) gotta work on their manners. Also being on calls of there phones and not hurrying. Also when it comes to the day the manager being there those two wanna act nice like girl have the same attitude hope she gets fired honestly or next time if she says something about all my order for my friends n family then that’s when I’ll answer her
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February 2023 by Tamila J.
So on super bowl Sunday, I decided to treat my son to BR considering KC was winning and I was all for Mahomes anywho, my son and I entered the facility and there was three employees. On flipping plastic over a pan, the other playing around with the blending machine and another texting on her phone. We waiting for about 2 minutes until someone came to help us, we were the only customers in the store. When the employee finally decided she would greet and ask for our order I asked "are y'all really that busy?" I was simply surprised that they all acted as if we weren't in the store. And this employee took my queues too personally because she went on and on with her associate saying how when a person is t "already there" there's no point to engage but at this point I was completely silent and not saying a word. She obviously felt some type of way. Seconds later, a Caucasian male walked in and within in seconds he was greeted and served. I begged in conversation with my son and this same employee, eager to chime in still proceeded to talk loudly and try to make an excuse for her inability to serve customers paying for ice cream. A Hispanic family came in, and I guess to prove their point they decided to just greet them and tell them they would help shortly. This was to show that not all customers get service automatically but of course it was a family of color who needed to be apart of the example. It's 2023, consumerism means paying money for a product and receiving that product or service, in alameda, CA at Blanding Ave Baskin Robbins you will not be met with the same respect as your white counterparts if you are a person of color. I have been living here for over 15 years and coming to this Baskin Robbins since my son was 5, he is now 10, and I will drive to a different location every time just to make sure I never support ignorant, racist employees who use "being busy" as an excuse when all you have to do is simply scoop ice cream in a cup or cone. Be wise when you come to this location with your family as a person of color. The experience might actually affect your kids more than you thought it would especially if all you wanted to do was enjoy some ice cream with your babies.
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January 2023 by Donna Fong
We got an oreo pizza pie. A pie feeds 8. The brownie crust has a nice texture and the size is just right to fit in our tight free,er.
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November 2022 by Patrick Tinsley
Every time I come here my drink is not made right and I deal with a price change every time and don't know if its racist or just this locations employee's but every time I come here its the same thing for the last 2 years
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October 2022 by Jonathan Acker
Four stars. The ice cream was good. But I mean, it’s ice cream. Of course it’s good. I don’t really know what more you can say.
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September 2022 by Jack Zhu
Waffle cone was stale af and customer service was horrible. The cashier chick kept mumbling and was getting upset that I couldn't understand her mumbling, smdh.1/10.
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August 2022 by Amy Enright
Not quite sure how you make an oreo shake instead of strawberry ? And then also forget an entire quart of ice cream???Worst service ever!
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July 2022 by Alma D B.
I like to go here because the place is calm and we can enjoy the view while we eat ice cream but the service is very poor they don't really give you what you pay for the ice cream in other Baskin Robbins they make sure your Ice cream is fill if is a cup or give you a good amount if is a cone and I think is only fair since they have expensive prices for the ice cream I mean for a 2 scoops price is like getting a bucket at a store but kids want something different from time to time and this one disappoint us a little they gave us less ice cream and they were rushing us tooooo much and I didn't think they gave us good service I don't think I'll be coming here much yes it is closer to me but not worth the drive for poor portions or the rush of hurrying people up to order and give less ice cream for that price is not worth it we love the view outside so if we go We can go to the store and buy Ice cream inside the store instead way cheaper
