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August 2023 by Joanne J.
It was Thursday 8/10th/2023, I went to Bonfare market to buy lunch at the Krispy Krunchy Chicken within the market. This happened, I go there frequently and order a 2 piece dark. I went up to the counter to pay and the cost was higher than usual ( $6.62) I asked the cashier " did the price go up"? He was agitated and said "yes it went up". I asked when and he said long time ago, do you want it or not?" He said you never been here before and I told him I come here frequently! Are you here 6am in the morning he said raising his voice. As I was talking to him he moved over to another register to help someone who came behind me. I told him I come here all the time and it wasn't a higher price. This man started yelling "do you want it or not! So I said "No I don't like our attitude"! He said "I DONT LIKE YOU, GET OUT". i asked why don't you like me? I see you left me to help the gentleman next to me (caucasian man) ! He got upset "you people always go there"! I don't like you , get out! So I told him I would call the manager, he said "call whoever you want, call Bonfare! I don't care! When I walked out of the door a man was standing at the door and said I'm sorry you had to go through that, you seem like a nice lady! Very bad customer service on August 10th at the Bonfare market, the Krispy Krunchy lady was very nice. My days of going into Bonfare Market in The Central Ave Plaza in Alameda on Central, are over. I'm a black 69 years old woman, why would I want to argue about 2 pieces of chicken and I didn't yell at him once. I was just trying to get information about price changes. It's called customer service. I have NEVER been treated like this before in all my years!
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August 2023 by W R.
Zero today. I have always liked coming here. Perusing the aisles and finding a treat at a counter on a lovely day when you wanna walk around Park street with your family, or a friend. But today - that changed. A very grumpy white guy decided to project his racism onto a sweet Black woman and this is not ok. Saying "you people" about a whole entire race is not ok. I work in customer service I get what that's like but to do this to someone no matter the setting is never ok.
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August 2023 by Jada W.
Saving myself the experience based on word of mouth. One of the kindest people I know was mistreated and racially profiled in your store today. It was disheartening to hear. I am alerting my family and friends and will not be visiting your establishment. The words of the cashier were powerful... "Tell who you want, I don't care... "You People" always do this, tell Bonfair if you want... well guess what, this only the beginning prior to the next Chamber of Commerce gathering... Being rude is bad enough but racially insulting and degrading a female speaks volumes.... The elderly woman requested clarity about the "green" that was being spent with your business and it was made into a black issue for no reason... so unfortunate.
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August 2023 by Patrick Gerlach
Super rude person behind the counter
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July 2023 by Max S.
I just went into this market to redeem my winnings from a powerball ticket and was met with the most incompetent, rude person that I have ever dealt with at this market. My winning ticket was for $4 and so I asked her for 4 Super Lotto tickets($1 each) instead of the cash. I then gave her a $20 bill and asked for 10 Powerball tickets($2 each). She clearly didn't bother to listen because she ends up giving me one Super Lotto ticket($1 total) and 5 powerball tickets ($10 total). When I tried to explain what I asked for versus what she gave me, she became agitated and short with me. She forgot that I am owed $4 on top of the $20 I gave her so she starts saying that I am wrong and that I cannot get my 3 Super Lotto tickets and my 5 Powerball tickets because I have already $9 worth of tickets and it won't add up with my $20 in her hand. Again, she clearly forgot about the $4 winnings I had. The guys who I always deal with had to come in and fix it because she didn't want to be helpful. She wanted to argue and be abrasive and combative. She probably would've tried to physically fight me if she wasn't working. Once I got what I asked for from the guys who know what there doing, she continued to sat that I was wrong all along and as I left she yells at me, "YOU'RE NOT GOING TO WIN ANYWAYS!!" Completely unnecessary and unprofessional! I will take my business elsewhere. That lady shouldn't be interacting with customers if she doesn't want to listen and be combative once someone tries to get what they actually asked for. My photo shows her purposely hiding from my camera. If I was so wrong and she was so right, then why hide!?
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April 2023 by Mi N.
Good price shop here u guys. business lovely people kindness. God bless the world for peace giv thank to god everyday
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April 2023 by Betty Stouffer
Love the Krispy Krunchy Chicken YUMMY!!!
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January 2023 by Suzu
This is not a real grocery store, it's more of a jumbo corner store offering all the unhealthy, processed and refined foods. It'd be great if they offered fruits, veggies, eggs, fresh baked bread, healthy cereals, and all types of milk, fresh orange juice, smoothies. This store doesn't promote healthy living.
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January 2023 by Carrie G
Got there at 9:46 tonight and closed. Why?
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December 2022 by Dennis Thomas
Regular sliced bread and variety of breakfast cereal not just sugary kids cereal
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November 2022 by Marisol Melendez
Went to Krispy Krunchy Chicken located inside the store in Alameda California
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September 2022 by Miss P
I was about to purchase a bunch of alcohol & snacks for a party. As I approached the counter the guy behind the counter sneezed into his hand then wiped his nose with his open hand & went back to looking at his phone. When I politely asked him to at least sanitize his hands before he grabbed my items he said “are you gonna buy this or lecture me about my hands?” I walked out without making a purchase. Even though this place is super making distance from my home and very convenient, I will NOT buy a thing from this store ever again. Gross!
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June 2022 by Rachelle Wharton
Great store has everything you need!
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December 2021 by Sheila c.
Have to say , tonight was my 1st time coming here . I have lived on this island for 7 years and never stepped foot ( it is kind of hidden) Whomever was behind the counter tonight , is the reason I will return , time & time again . Fantastic and polite service , extremely welcoming , & extremely rare these days
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August 2021 by Isabel L
They have all the essentials and some special items as well. I always get avocados here as they are always ripe and ready to eat. I love that this is so close to where I live. The employees are very friendly and welcoming too. Best of all, they have Krispy Krunchy chicken!
