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November 2023 by Martagus Newton
Don’t waste your gas.
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November 2023 by Arianna V.
Locked during business hours with the open sign showing and no indication of when it'll actually be unlocked. I also don't think they have great inventory tracking because they cancelled 75% of my online order that I went to pick up there. (The items were noted is low in stock but not out of stock). Fine if you just want to go in the store and shop when they happen to be there, but don't go out of your way to go there or send your online order there for pickup
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July 2023 by Kofa Muse
I don’t ever leave reviews but the customer service was great. I believe there was two people working I’m guessing a manager (male) and maybe a assistant manager (female) either way they were both helpful, let me browse without being all on my back and more importantly were very informative. They signed me up so I can get cash back rewards which is cool as much as I train and travel I fly through products so it’s good to have. 10 stars to the service -@kofamuse
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April 2023 by S Echeveste
This location is always closed during posted business hours. 3 different occasions I’ve come to purchase my supplements and protein and each time it was closed with no one to be seen and a sign saying that they would be return in a few hours. I recommend the location on Piedmont Ave or any other location really. Don’t waste your gas to come out here and leave empty handed. So frustrating.
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April 2023 by Garrett Mack
2 out of the past 3 times I've gone, the sign says "Open," but the door's locked and no one's here. Been like this for months.
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April 2023 by Alvarez Hector
The lady who works at this location forgot to state on their website that what I purchased was no longer available although the website stated that they had 6 in stock I drove from El Cerrito for nothing
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April 2023 by Kevin Arevalo
Came at 6:30pm and it was closed. Says you guys close at 7pm
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March 2023 by Dionas D.
I wish I could could give zero stars because the experience I had on 17 Mar 23 does not deserve even one star. I checked this particular stores hours via google search which informed me that the store closed at 7:00PM/1900 Hours. I arrived at this establishment at exactly 6:17PM/1817 Hours. Upon my arrival I observed a locked door, two employees inside in the register area and a "We'll Be Back" sign with the clock hands at 10:00AM/1000 Hours. I was confused due to the conflicting information from the online google search and the "We'll Be Back" sign on the door. I was a former GNC employee so I elected to give the employees the benefit of the doubt, believing they were on break. I wanted until 6:27PM/1827 Hours to try and open the door again. I made eye contact with both employees through the glass windows and door but neither of them came to the door. Approximately 2 minutes later I observed one of the employees walk to the back of the store, look at me through the window and door, then proceed to turn the lights off. I was a even more confused at this point, due to the fact that I had been standing at the door for over 10 minutes and neither of the employees came to contact me. While the employee was at the back of the store looking at me, she turned the lights off rather than coming to the front door. The employee elected to talk to me, behind the locked door from approximately 10-15 yards away and say "We're closed". At this time I was extremely confused as to why if the establishment was closed, the employee observed me at the door for over 12 minutes, why wouldn't she just come to the door and tell me? The worst part about this situation is I was ready to spend well over 300 dollars on this trip to restock on my monthly supplements. As a loyal customer to this particular establishment, it is very upsetting that they would treat myself or anyone in this manner. I believe it is very reasonable to just let a customer know that the establishment is closed, rather than turn the lights off and yell at someone through the front door. Overall terrible customer service and I would not suggest anyone to shop here that values their own time and or quality customer service.
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March 2023 by L N.
The sign said THEY will open at 3:10PM but I have been waiting passed 5 mins. A lady working here just look through the window and don't even care to say anything until another young girl came back then she opened a door and told me store re-open at 3:30PM. This is unacceptable customers Sers. I really don't want to come back to give them any business.
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March 2023 by Shane J.
Called ahead to make sure this place had the new flavor of a drink I had been searching for. They confirmed and after driving from another city to purchase... this gnc had decided to close early despite it being 45 mins before closing.
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March 2023 by leo Garcia
Why are you guys always closed around business hours? Took me long enough to find parking just to walk over there and find an open at 10a.m sign and a locked door at 11a.m
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February 2023 by Nikhil Prashar
Not open as advertised , took this photo at 10:15
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January 2023 by Joey M.
Never open during regular hours. I will cancel my GNC membership and never come again. Really sad to see. This is the 10th time at least.
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December 2022 by Brandon S.
If I could give 0 stars I would. Have been to this store numerous times during working hours and not once was I able to walk in. Always have to wait for them to show up. Clearly the worst run store and disappointing to see that management lets this happen. If you need anything from gnc do not waste your time going here. Will be quicker to order and have delivered or just drive 100 miles from here at that point.
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November 2022 by Luis Cruz
Hoping this helps management… use to be able to come to this shop on my weekend errands. For the last few months, any time I have gone to pick up something, they have been closed for a break.I have tried to go at different hours, but every time I’ve gone …. ClosedI really liked this shop but I think their staffing is what is loosing business
