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February 2024 by John Headley
I got my car stolen at the beginning of November, and just now finally closed out my claim. Dealing with the claims department was a nightmare, but Carolyn's support kept me sane throughout the whole ordeal. I never post reviews (always wondered who the review posters were), but I had to give a shout out to Carolyn for her diligence and persistence with my claim. She was my only lifeline, and it really made a difference for me.Thanks!John
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February 2024 by Hans Hunsaker
Been a long time customer with Kelly back from when I lived in alameda and going forward since I’ve moved. Used the coverage multiple times and they really helped navigating the stressful processes in a very relieving way. They very simply added my most recent vehicle purchase for my wife and ensured I got the lowest price possible as there weren’t some loyalty discounts added when I called the main State Farm line and not Kelly (Kelly was closed at the time and place of vehicle purchase). Always had a great experience with Kelly and her team.
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January 2024 by donna meadows
First off they forgot to send my insurance info into the DMV after they said they would take care of it. Next they managed to get the vin number and year of the car wrong so again the DMV sent me notices that my car was no longer registered. When I called they said they would work it out and get back to me, that was 6 days ago. This morning I tried calling and there is no one there and the mail box is full so I can not leave a message. I have just emailed them again. We shall see.
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January 2024 by Mary Ann Reese
I've been using Kelly Lux for my car insurance for at least 7-8 years now and I am very satisfied with their customer service. Samantha is always informed as well as the other staff members. Thank you guys for being so helpful and patient with me ?.
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January 2024 by Mark Baker
Sandrino Sejdija at Kelly's office made insuring our new car a breeze. One call and we were all taken care of. Couldn't have been easier.
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January 2024 by lisa Azevedo-King
Carolyn Owen has been amazing throughout this tough process! I’m very thankful for her! ??
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January 2024 by MattSteph Cole
Kelly and her team are 2nd to none!! Highly recommend!!
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December 2023 by Nancy Moles
Sandrino Sejdija was awesome!
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November 2023 by Esther Pyon
Carolyn has been working non-stop to find a plan that will work for my husband's and my unique situation. When she found out that we were a few days out from having our baby, she was so understanding and patient! We are still working on finding the best plan, but we really appreciate Carolyn and her support!
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November 2023 by Tom Ball
Samantha was friendly, helpful, and knowledgeable.She handled my old car to new car insurance conversion very quickly, answered my questions without having to consult with anyone else.Very well done.
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September 2023 by Stacey Clark
Tiffany P. is amazing at keeping me informed on my policies and new policies to benefit my family's needs. She explains the information step by step, so I understand each of my policies. I honestly trust any advice Tiffany suggestions for she has my best interest at hand. I have been with Kelly Lux for over 15 years and it's always been a great partnership.
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August 2023 by Venus V.
Great customer service by Hunter at this insurance office. He was thorough in explaining difference types of coverage and assisted me with selecting the policy that best served my needs. I would recommend anyone looking for insurance to contact him. Very courteous and I received my policy information shortly after getting off the phone.
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August 2023 by Heather Justison
I just worked with Carolyn Owen to update my policy. She was very responsive and helpful. She kept me updated and answered all of my questions in a timely manner.
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August 2023 by Peri A
Professional and prompt service. I just purchased auto insurance from them and Tiffany Palmer was a pleasure to work with. She was patient in responding to my many questions and worked out different scenarios till we reached the outcome I was looking for. Thank you!
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August 2023 by Victor T.
Hi, I just wanted to say thank you to Elissa Solis for the wonderful service that she gave me I need my insurance policy. She was very professional explain everything detail by detail and not only that she was patient when I was gathering all the information for her which tells that she has the best customer service that she can give I appreciate your time and once again thank you for your service. I am very satisfied. Thank you.
