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March 2024 by Allan H
Rachel is awesome!! I needed help and had a totally random non-eye related request and she helped me out with no questions asked. Great customer service and I will definitely be back when I need to have my eyes checked!!
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March 2024 by Pako Herrera Hernandez
Great service, I came to get an eye exam and get a prescription to get a new pair of glasses.They were really professional, attentive and friendly.They have a nice variety of glasses on display and if you don't find what you're looking for, they'll have more on their website
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March 2024 by Lupe Chauvin
The lady who I have the pleasure to inform my concern was amazing, she went above and beyond and my issue got resolved in minutes, I would not get my glasses anywhere else but at lens crafters, I had the best experience ever ina retail store!!! Kudos to Lens crafters for having such a great employees!!!
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March 2024 by Casii Robrahn-Washington
Very friendly and helpful staff. My glasses have been broken for a few weeks now and I finally decided to get them fixed. I found this location on google and walked in. I was greeted immediately and warmly and helped right away. They were able to get my glasses fixed pretty quickly as well. Definitely recommend them.
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March 2024 by james oey
Very professional and friendly. Plus helpful to break down affordability and comfort.
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March 2024 by Karen Collyer
Excellent customer service! Kadar helped me and was so kind!! Recommend this Lens Crafters to all!!!
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March 2024 by Komal Gill
Quick service and helpful staff.I went to get my glasses repaired and Rachel helped me. It was so quickly done and she was so polite.Recommend for sure.
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March 2024 by Felicia O'Neil-Shavies
The entire staff, and the doctor was very great and patient really cool people!
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December 2023 by Alex W
Great Service for Frame RepairI had a great experience at this Alameda LensCrafters. My glasses frames had some minor damage: the screw that connected the front of the frame to the right end piece had become slightly warped so when I put the glasses on, they looked uneven. Also, the end of the end piece had also become damaged, exposing the sharp metal point of the end piece.I walked into LensCrafters and was immediately helped by a gentleman who sat me down and listened as I described the damage. He quickly took the glasses and started working on the warped screw for a few minutes before handing them back- problem solved. He then got a cover for the end of the end piece, covering the sharp metal point. Problem solved, and my glasses were good as new!When I asked him what I owed him, he declined payment and said it was a common fix. Perhaps it is, but for me as someone who literally just walked in off the street, it was excellent and professional service that I really appreciated. Highly recommend this location for prompt, effective and professional service!
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December 2023 by Susan Carson
I went into Lens Crafters today to donate old eyeglasses and had two pairs of readers that needed to be repaired. Rachel said she'd be happy to do that, and when I asked the cost, she said there was not any. Very nice of her! Great customer service!
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November 2023 by Bernie Foster
I recently had an eye exam at this location, Dr. Lai Pang did a fantastic job, she discovered an issue with my left eye that needed to be addressed. Rachel, one of the sales people did a great job helping me understand and decide the best options for my new glasses.
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October 2023 by Davide Di Censo
Do not go here. They don't have a technician that can actually put lenses in frames and they use the technician from Emeryville a couple of days a week after 5pm. That means you can expect delays and issues. They also shown terrible dedication to customer service. I had my lenses already delivered to this shop but they kept delaying me and giving me the runaround. I asked to get the *already paid* lenses and bring them myself to another LensCrafters and they refused. I asked them to ship the lenses to another LensCrafters and they also refused. They wanted me to cancel the order and make a new order with someone else when the lenses were already made and in their possession. Made no sense and it was just infuriating. Thankfully the LensCrafter shop in Emeryville fixed it after I called them asking for help.
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October 2023 by Judith Placido
All the workers are super nice!Mostly the Dr. :)I decided to go in LensCraftersFor all my eye check up’sThank you so much Dr. and stuffs:)I’m very satisfied!
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September 2023 by Ashyanna K.
I've gotten several glasses from these folks, and it's always been done in a timely manner. Today, some of the nose pads on a pair of glasses that I did not even buy from there broke. They helped me out, I recommend the spot.
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August 2023 by Anna Van Gelder
Patty was so very helpful when my husband and I went in to get some glasses repaired. She not only fixed them but she tightened all the screws and cleaned them up, all for no charge!
