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November 2023 by Gina Peralta
I walked into the Alameda location today and was assisted by friendly and knowledgeable staff who helped me purchase a new and comfy mattress in less than thirty minutes!
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November 2023 by Dani Mae Amores
Patrick was super helpful and I am very happy with my purchase. Great service!
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November 2023 by Jenn C.
After nearly 9 years, I decided to figure out a way to get rid of the night sweats - that's both hormones and a new mattress. The mattress I bought in the fall of 2015 was more firm than I wanted to buy originally, so this time I wanted to return to a softer, plusher pillow top like I have had in the past. I first went to Ashley in Emeryville, and they were super nice. I checked out a Stearns & Foster Estate pillow top which was nice but way out of my budget. Mattress Firm in Alameda was my next stop the following day -- Patrick helped me out and was super friendly, respectful, professional, informed and an all around positive experience.I went for a comparison check to Mancini Sleep World (a terrible experience) and then returned to Mattress Firm. Young Patrick was surprised to see me - greeted me by name and helped me finalize the details on a purchase. The delivery went smoothly -- and I didn't use their service to dispose of my mattress (gave it to a neighbor who wanted a firmer mattress). After about 6 weeks, I decided: this mattress is still a bit too firm, despite being a big improvement over the last one. I called and spoke with Patrick on Sunday, and after discussion he discovered there was a "clearance" version of the Stearns & Foster mattress I had checked out originally at Ashley. Even better -- it was at a discount that made it a lower cost than the one I had purchased. The mattress was delivered the next day - and once again, the Mattress Firm delivery workers (Juan and Alan) were very professional, helpful and friendly. The new mattress is fantastic and I highly recommend asking about "clearance" models when you talk to anyone at Mattress Firm. Unlike new mattresses, you won't have the warranty or return -- but it might be worth it if you find a mattress otherwise out of your budget. Thanks again to Patrick and his organization for a smooth, pleasant and satisfying transaction.
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November 2023 by Andy Sevier
Jeff was very friendly, patient, and helpful. Definitely wanted me to find the best mattress for me, not just the most expensive one, and was kind enough to allow me to spend half the afternoon snoozing on the options.
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November 2023 by Steve F.
2 months ago we purchased two mattresses that did not work out. we returned to the store and purchased upgraded mattresses and made arrangements to exchange them, as mattress firm has a 100 night trial. Our delivery arrived and the somewhat rude driver examined one of the old mattresses and then went out front to "make a call". He then called from the truck and said they "couldn't deliver" and "call our sales person" as they were driving off. calls to the store and corporate customer service were met with "there is nothing we can do until the drivers return tonight". I'm a reasonable person. If our mattresses didn't meet their standards for return that is fine. We would have been happy to pay the difference and have our new ones delivered but we weren't given the chance. The delivery crew left without even saying why. Nobody I spoke with seemed to have any customer service authority of any kind. The silliest part is, if I'm not getting a refund for the mattresses I'm returning, and their customer service is so abysmal, why on earth would I purchase my replacement mattresses here?
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September 2023 by Charmaine Benham
Patrick was a knowledgeable and helpful mattress expert. He took the time to figure out exactly what my Dad needed and wanted. We left with a mattress that my Dad loves!
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September 2023 by Frank F
Very helpful and pleasant salesperson. Helped me pick the mattress with the right amount of firmness.
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September 2023 by Pravda Wright
Jeff Smith is a very good Salesperson! He was attentive, and understood our needs in buying a new mattress with an adjustable frame.
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September 2023 by RK L.
We got a great deal on a new mattress. Jeff was very helpful and informative while not being pushy. Great experience all around.
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August 2023 by Anne Gross Ayankoya
Russ is exceptional.. explained all in detail and is very knowledgeable about the mattress products.. Love his energy and enthusiasm.. Cannot wait to get the new mattress..Will certainly return for more mattress products in the future! SWEET DREAMS!
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August 2023 by gaea mclaughlin
Great experience buying a mattress! Patrick was super helpful and not pushy as some salespeople can be. Gave me great info and I can’t wait to get my mattress later today.
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August 2023 by Risa Vierra
Patrick was really helpful and made my experience so pleasant! I highly recommend coming to the Alameda location for a stress free shopping experience. Happy Buyer!
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August 2023 by Amal Yacout
We recieved top tier service in this location. The store managers were very personable and made us feel comfortable as well as assisted us and guided us to exactly what we needed mattress wise.
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August 2023 by Sam
The man who helped me was very nice and explained the whole shipping process to me :) he also recommended some bed frame brands and he was just all around awesome!
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June 2023 by Alleona E.
Amazing service from Jeff and the delivery team. Jeff made it very easy for me to purchase a mattress, I came in and he was with a customer - But he still greeted me! And I was very patient. 2 of the mattresses I wanted was sold out - but he gave me a really good deal on the next best mattress. Mattress came in time, super happy. I don't even wanna get up in the morning. Thank you Jeff & team!
