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“I went in looking for a comfortable matress that will not hurt my back. Robin was very helpfull and very patient with me...She took me through couple matresses and made sure that i tried each one of them...She had great knowledge on the matresses which helped me come into a solid desicion on the type of matress i want.”
“I gave the salesman at sleep world a difficult and they did wonderfully. I needed a queen mattress immediately And not too expensive. The floor model was perfect and they helped us fit it in the back of our Honda pilot. They even made the experience kind of fun!”
“My husband and I visited today to check out a specific mattress for our comfort. My husband had called the store earlier to check if it was in stock and Jay confirmed it was there. When we arrived, Jay really took care of us. It felt like a family member was shopping with us, a family member who's an expert in mattresses. The place of course looked great and organized, I didn't feel uncomfortable trying different mattresses, and Jay knew his work place. The more he got to know us, the more we got to explore and shop around. We came in to test out a specific mattress and we most likely will be returning to purchase an entirely different one that we would feel better about in the long run, Jay helped us better understand what we're looking for and what's important to us in a mattress. We spend so much of our lives on this thing, it should be quality, it should be an investment and it helps to know what you like and prefer and how to communicate that. It takes humans like Jay to make those daunting adult tasks like purchasing a mattress not so terrible and much more comfortable. We now know someone we can recommend to family member or friend when they're looking to buy a mattress!”
10AM - 6PM
5703 Christie Ave, Emeryville
Mattress Stores
“I had a great experience at Mattress Firm thanks to Francisco. He greeted me right away, asked all the right questions about my sleep needs, and really took his time walking me through different options. He explained the differences between each mattress clearly and never rushed or pressured me.
Because of his knowledge and patience, I ended up choosing the Tempur-Pedic TEMPUR-ProBreeze, which felt perfect for the cooling technology and support I was looking for. Francisco made sure I tested everything thoroughly and helped me understand the warranty, pricing, and delivery details in a simple and honest way.
Overall, Francisco provided excellent customer service from start to finish. If you’re shopping for a mattress, definitely ask for him—he made the entire process easy and stress-free.”
“Mattress Firm provided excellent service for me. The Office Manager, Daniel is very knowledgeable of products and inventory, attentive to each question or concern that I raised, and very thorough and generous with store policy and discount offers. Thank you Daniel and Mattress Firm! C. Foster”
“Very friendly professional service and good communication. Customer can select pickup time instead of waiting for whole day, the pick up time was late about 40 mins which is OK for me. I had a Cal King mattress on second floor so I need White Glove service, the driver is a young lone service man and I helped him a bit to haul it down to his truck, I am OK with that. The booking website allowed me to select the WG service but did not include in the payment; instead, the driver collected the fee on the pickup day.”
“Jackson is brilliant, knowledgeable, kind, and generous. We so appreciate working with him and we highly recommend anyone in the market for a new mattress to come here. He didn't upsell us, and made sure our needs and questions were getting met and answered. I can't say enough good things about this place. It changed my view of mattress shopping ~ I had previously been deeply suspicious and weary that it was going to be like a car dealership. Far from it, and I attribute all of that to Jackson.”
“The reviews are legit. This is so radically different than any other mattress buying experience it should be in some other category. No commissions, no haggling, super high quality products and employees. Comfort exchange policy is awesome. And the mattresses are comfortable and serviceable so will last much longer and ultimately be a bargain.”
“The service is excellent. I found what I was looking for after visiting several places. The lady was very willing to help us since we don't speak the language very well. Highly recommended ?”
“First time shopping at Dimensional and not disappointed! I thought buying discount furniture wouldn’t be this enjoyable. Better selection of furniture and accessories than I thought I’d find. Customer service on point and don’t forget to look at the catalogs because you can order stuff ?”
“Highly recommend! Kind, fast and reliable service. I purchased a luxury mattress and box spring at a deep discount and it was delivered in a couple hours. I will only buy mattresses from Pete now. Support local business and call Pete at Direct Mattress Outlet!”
“Very firm mattresses. This is just right for me because I want one that sits well and sleeps well. I just added a gel foam topper that can be replaced as needed and got exactly what I wanted with the prospect of long term use.”
“If you are moving and need furniture that is nice for the low this is your go to they will work for you and are pleasant and family owned business i will be buying all my furniture needs from them”
“I went to 5 different stores looking for a couch. The Staff were super helpful here without being overbearing or me feeling harassed. I had 2 people helping me pick out my couch and made sure I got everything I was looking for. I like the fact that they don't earn commission, so I wasn't being hassled while looking around. Their prices were the best as well. I can't wait for my couch to be delivered.”
“We have been purchasing furniture and rugs from Dimensional Design for years and have been very pleased with our purchases. They have all colors, shapes and sizes and are very professional when they deliver the items.”
“I just stumbled on to this page while checking for hours, actually, but I was floored to see such relatively low reviews, so I thought I would chime in with mine. It's been several years since I purchased anything here, but when I have, or when I was mattress shopping and laid on their offerings, all my experiences have been pleasant. Whether it's knowledgable and engaged salespeople or a nice range of products/pricing (my last purchase was maybe a ~$20 baby gift), it's a positive experience. I've also learned some brand awareness here, mostly about pillows and bedding. Like any retail store, dud products will be sold, but it can't be blamed on the owners. For instance, I bought some shower timers that suction-cup-stick to the wall and you can turn them, and it's a GREAT IDEA for water conservation. But, they fell off the shower walls (two different showers/locations) and broke and became landfill. That is awful. Is it Earthsake's fault? Nope. In fact, I'd not be surprised if they got this feedback and stopped carrying the product. Companies have "inside sales" reps who sell the company products to retail stores and typically get salary + commission. If I owned a store and my rep said this product was the bomb, I would believe them too. Anyway, I would be upset if this wonderful store, for locals by locals, were to cease existence, so just my two cents on years of experience there. I think too many reviewers here are blaming the store for things that are out of the store owners' control.”
10:30AM - 6:30PM
15063 E 14th St #1901, San Leandro
Mattress Stores
“We were looking all over for a sleeper secitional and found the perfect one here! The price, color, size and pillow firmness were everything we were looking for! Wish this company wasnt going out of business though. Also, wish they accepted amex!”
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“Cheshire was the associate who took care of me, while I shopped she was friendly, knowledgeable and after talking I felt confident that the purchase I made was a good one. Here it is a day later I'm sitting on my new bed typing this review feeling confident and happy about my purchase”