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February 2024 by Sergio Quintero
It’s not true. The hours of operation are not accurate. I came in at 6:30 pm and they said they were not taking clients. When I inquired what are their hours the response was from 9 to 6ish. Terrible
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October 2023 by Manny D.
Does yelp offer 0 stars yet? Because that's what this store deserves. I bought a sewing machine, turned out to be too small for the project I was working on. I went back to return it, just to be told that it was part of their "circuit policy". It was finely printed (shocker) on a sign within the store. In short what this ridiculous policy entails is that you cannot return an open electronic item. The cashier had agreed to refund me, however when the nosy district manager came over, she overturned the decision for a refund. She said it was discretionary per store and manager, so essentially it was her discretion NOT to accept the turn. If $100 petty dollars is what my business is worth to the regional manager, then so be it, I'll never step foot into a Michael's store. It's beyond reasonable doubt for someone to be siting on the couch, twiddling their thumbs and then saying to themselves "I'm bored, let me continue down the list of fine print material published by big Corp, Michael's is next, what's circuit policy?" That doesn't happen and it's unreasonable. I did go to another location, Emeryville where they accepted my return. Hoping it's the same regional manager so she takes the hit. According to her, it's "company policy". It's company policy to inconvenience its customers by not accepting returns. That's not customer service, that's lazy managers and Corp execs passing the buck to the customer. There's way too many small business wanting my business and that's where I'll be going.
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February 2023 by Casey S.
This Michael's has always been good to me. If I need a frame or something handy, they usually have it in stock. They can get bogged down line-wise sometimes, but service always packs a smile. Be sure to sign up for their membership plans!
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February 2023 by Ryno Z.
Excellent service . One of our best Michaels experiences ever. FREDY is the man! He gave us great customer service .
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October 2022 by K C.
I went in looking for metal Christmas die cuts. The associate had no clue and she called someone to ask and same response, what is it ? When I tried to explain, associate said if you don't see it then we don't have it. Ahhh... I am Asking you where is the die cut section and you don't even know how am I to find it if you don't know what I am talking about. The store needs to hire knowledgeable people who know about craft. I felt that I was brushed of . Online said they had it but associates did not know what I was talking about. Walking around the store trying to find it myself, I am at a lost. Shelves are empty. This store is empty. I ended going to emeryville Michaels, and shelves are full and staff are more than willing to Show me where the metal die cuts are.
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September 2022 by Scott H.
Tonight I stopped in for the UPS drop off service. Who knew. Michaels is an awesome store for arts and craft supplies, but it's also a very fast and friendly place to drop off your UPS package.
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June 2022 by Bridget O.
I came into the store to purchase an item I had seen online but was listed as having limited quantity. I showed the associate the item I was looking for and she went above and beyond, not only did she walk me to the aisle, help me look for the specific color and then when we could not find it immediately went into the back and searched the inventory to retrieve the item for me. That qualifies as A+ service in my book! I had some extra time to kill so I wandered around the store checking out the aisles. Everything was very neat and well organized. Periodically when I ran into an associate they were always very warm and friendly and checked if I needed any associates. I randomly joined a macrame class that was being held at the front of the store. The instructor admitted she was new to this process but we tried our best and the class was filled with laughter despite the fact that our projects came out looking very different from the diagram. I have nothing but positive things to say about this store.
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May 2022 by Janis B.
Looking for plain, white poster board. Was referred to wrong aisle by unpleasant associate. Found white sheets of paper on my own but not plain poster board and most pieces were ripped and damaged. Went to cash register to get help. Pointed out damaged merchandise. Sales associate very unpleasant, pointed to some shiny paper and told me to use the back, which had price stickers on it. She walked away. I left. The store was a complete mess with cranky associates, damaged products and I will never shop there again. Went to art supply store in Oakland and got what I needed. Helped by pleasant, helpful people. There's a difference between being short staffed and out and out rude.
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November 2021 by Cyrus G.
my 3-year-old decided she needed me to be A LEAF for halloween. it was Saturday night, and Celeste helped me get everything I needed to make a killer last-minute DIY costume. she was awesome, not only for helping me when I asked but also for finding me later in the store to share that she'd gone digging and found one last pack of green felt. great to have a place (even a chain) where the employees really know their store, their crafting, and their customers. oddly enough my costume went wildly viral on tiktok (@kingcyrusking). a great experience overall!
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November 2021 by James R.
Apparently, Michaels like to request feedback on their services only if it is good feedback. If it talks about how poorly their online ordering service is or a product that they sell, they will stop your feedback on their site and ask you to rewrite it more acceptable review. So you can't express your negative feedback on their website. Apparently, writing to their CEO does nothing to either because he or his staff doesn't reply back to emails. It is a shame however; it has been a theme in the way big companies operate. In my opinion, you should stay away from ordering online with Michaels for anything.
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September 2021 by Kalid M.
This is specifically for the alameda store! Horrible customer service, when you have more employees than customers in the store you'd think you would get some sort of assistance. Not in alameda Michael's. FYI this is after 3 trips to Michael's within a month!
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May 2021 by Andre L.
I rarely ever go to Michael's, but I decided let's see if they have what I need. This is specifically for the flower/garden area. I was looking for some plants and fake plants to hang and put on the wall. I found 1 square of a connected set like a puzzle for making a lattice of leaves, but not the rest. The place was empty. I'm like people must have really ran through this place, or they didn't want to organizing and put any new stock I from the back. Either way, I was disappointed in the selection being all over the place and not organized...but the women who helped me was very nice, so staff was great. Maybe I'll try it again another time.
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March 2021 by Marilyn N.
This review is specifically for the framing Department - big shout out to Dion & Levondre! I've been coming here since the pandemic started way more often to have framing done and both Dion & Levondre have helped every time with my artwork. I've always appreciated their attention to detail, frame recommendations and advice on colors to go with my art prints. Every time I pick up a finished piece it's look awesome and so happy with the final result. Thank you both so much for always helping!
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January 2021 by Lisa F.
This 5 Star review is for the manager, Jeffrey. I came into this location to return some online purchases and the first manager Valerie was happy enough to turn me away because the online SKU was not in their system. But Jeffrey understood that this would have resulted in a terrible customer experience once I pointed out the message on my receipt saying I could return this at a store location. He found a solution and accepted the return graciously. Attitude is everything. Thank you Jeffrey.
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December 2020 by Jenn H.
Trader Joe's is my happy place, but Michael's is a close second. I absolutely love MIchael's for their selection, sales and service. (See what I did there?) I've come here for supplies for various DIY activities, scrapbooking, card making, frames, etc. and can always get a good deal. They often have coupons online you can show the cashier on your phone, and everyone at Michael's is super friendly and helpful. With COVID, they do try to enforce social distancing, and have online pickup and curbside pickup options available. I recently placed an online order for some Christmas supplies, and the person putting my order called to let me know they were out of one of the items, and if I wanted to sub another item. She patiently waited while I checked online for an alternative. I really appreciated this, especially since she could have simply omitted the item from the order.
