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March 2024 by Tiana L.
I know nothing about cars and when I came in, I was greeted right away by Mario, and he helped me get all the parts that I needed! And he really explained everything I needed to know!! And asked if I had any questions about anything!!! Great service!!! Came back a couple weeks after first visit I mentioned above, and he helped me put new windshield wipers on!! Excellent services!!! Great attitude!!! I haven't been to this location in a while but in past visits I was ignored, or no one wanted to help me understand the parts!! So grateful I had two great experiences from the same person!!
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December 2023 by Cee Rose
My car broke down after I thought it was taken care of ! It was raining ! I wasn't sure if I was going to make a doctor's appointment that I've been waiting a year for! I was unraveling to say the least.I called on the phone first and they said they could help. When I got there..I think James helped me... He has a bat tattoo on his hand. He was super kind and considerate and walked out to the car with me. It's times like that ..when you really just need help ( and a new battery ) that the customer service is so important. I would recommend this place to stop in. There's a parking lot too for what it's worth.Thanks for saving the day bat guy!
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December 2023 by Evan Larson
Great customer service - they honor their warranties and help you find what you need and learn how to install it. Adrian is great and I’ve enjoyed working with him on a couple of projects.
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November 2023 by Hayley V. Laity
Great customer service! Highly recommend
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October 2023 by Karleen Eberle
This O’Reilly is awesome! It’s really hard to find basic tools and automotive parts in Alameda, this store fills the gap. Everything from new battery to cleaning, detailing supplies AND tools! I’ve shopped many automotive stores in my life O’Reilly is always good. The staff here really is exceptional and the store is well stocked!
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October 2023 by Grazie E.
Honestly, shout-out to Chelsea. It feels like helping customers is in her DNA and we dont have a lot of people like that in the workforce unfortunately. I hope O'reilly notices she is a quality employee. She helped me a few times that I have come by for help and I feel she deserved this appreciation to be highlighted on here. Thanks Chelsea for going the extra mile. You're a keeper.
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August 2023 by Jose Manuel C.
This place went the extra mile! I came in looking for a blinker light for my toybota, it had gone out! The competitors didn't carry em. Victor went to inspect the car, and even tested the new part all for free! This man put people over profits, and this is what good customer service is!!! This was great!
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August 2023 by Xiyu Jason Zhu
Went in on a Sunday for a burned bulb and James helped me. The parts was quickly found and installation was nicely done. Big shout out to the staff especially James for the patience and the help!
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July 2023 by W T.
My dad came here to buy a car bulb for his Acura Integra. He told me a young man help up looked at replacing it. Upon examination and some jiggling, the light came back on. He helped my dad refund the part. This is great customer service and merit a kudos here on Yelp. Thank you.
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July 2023 by Ruth Boyd
Got a new battery. Joseph was very friendly, knowledgeable, and helpful. He tested my battery, then sold me the new one and replaced it on site. I felt confident that everything was done right.
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July 2023 by Bill Soucie
Very fast service. Had what I needed. Got in, got out.
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June 2023 by Angela G.
So I had a issue with my car and didn't know what was wrong with it. It would not start so I pushed it a few blocks to this O'Reilly's and I have an older model car so I didn't know what was wrong. Joseph helped me out by testing the battery alternator and starter. We didn't know what it was till he said it might be the spark plugs. They got switched out and I was back on the road. He was such a wonderful help and went above and beyond to help me. I felt at ease with the conversations and assistance. There's times you can tell when someone enjoys their job and Joseph sure does. Thank you again JO'Reilly.
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June 2023 by Toby Bruce
Got expert guidance from Stephen and Robby. My old car needed a detail, but I didn't want to spend a lot of time. They recommended products that made it look a lot better with minimum effort. Thanks guys!
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May 2023 by Nesa L.
James provided amazing customer service to me today!! Acknowledged me as I came in asked what i needed and was able to tell me exactly where to find what I needed. You don't find good customer service like that these days!!! Ruben
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April 2023 by Raul Ricano
Stopped in to pick up wash soap. The folks were absolutely friendly and quickly helped me find exactly what I was looking for. Of course I looked around and picked up a few things I wasn’t looking for, but ended up needing :)
