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March 2024 by Ana F.
My boyfriend and I were looking for a hamster to buy.. we spent some time taking a look at the options they had and when we finally chose which one we wanted I went to the cashiers to ask for assistance.. I told them we wanted a hamster and with this crappy attitude, the two people there said "we don't sell animals within an hour of closing".. they didn't even say they were sorry or anything!! I asked them why and they just said "it's the policy, we can't do anything about it".. clearly people around here don't know how to do business.. never going back.. they just lost a great potential customer who would spend money there often but now won't even step in there anymore!!
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March 2024 by Michael L.
Why is Petco even necessary? Have you ever traveled to places like Havana Cuba, Kathmandu Nepal, or the many, many cities and countries of the world that have stray dogs and cats. I find myself becoming depressed sometimes, seeing the stray dogs and animals that are starving. I think to myself, where are the Petco's out here?! But in much of the world, people are barely making it themselves, so the animals of course take a back seat. That's why Petco is a necessity. Sure, buying online is less expensive and more convenient. But sometimes we need items immediately, whether it's for our dogs, cats, fish, rodents, reptiles, etc. Or maybe we have cat or dog that is a finicky eater and need to constantly exchange foods to something they will eat. And for me, even though there are no stray dogs in the US, there are stray cats that could use a meal or treat, and a quick stop to Petco can provide that immediately. While the customer service is nonexistent, navigating a pet store isn't rocket science. Grab what you need, have the cashier ring it up, and go about your business.
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February 2024 by Keyonna R.
Christian did an amazing job with Grooming my Dog. He handled my Dog with love and care! His haircut looks fantastic and I will always go to him to groom my Dog. I have always had problems in the past with people not being able to finish his front two paws because my baby gets a little anxiety when they go for his front paws and Christian was able to get that done! He's awesome!!
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January 2024 by Tamu V.
Makala is the BOMB! I tipped her more than the service. My dog is not trained and not used to getting services. She handled him with no judgement.l! I only want her to deal with my pup from here on out!
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November 2023 by 24/7 Vibe
Female cashier was extremely rude, gave me the run around to the point I had to leave items. I am extremely disappointed and upset my time and effort to have a good day was ruined by this location. Would not recommend or visit again.
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November 2023 by Diana Lane
Will never order from them again Everytime I order the never give my. Right order or they send two drivers then both drivers expect to be tipped because they did there job. Then when you try to get a refund manager says he cant give me a refund I'll have to call back or go to store after 140 when Gm is there well kif everybody had to wait for the GM to get a refund there must be a lot of people still in line for one they gave me the run around about who was at fault and of course it wasn't them it was door dash don't care who messed up I want to know what your going to do to fix it. I will never order from them again .
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November 2023 by N'Dozie Matingou
Just okay pet store for basic items. Can be hard to find staff at times for assistance. Often times fish are on "quarantine". Not somewhere I'd buy a pet but okay for supplies.
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October 2023 by Leonard Suguitan (Len)
Has everything we need for our three cats ?. We like buying their litter that is refillable. The rewards program is good. The associates are helpful.
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October 2023 by Nanci Rider
I have mobility issues so really appreciate that they still offer curbside pickup!
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September 2023 by Mark G
I like to buy my Dog food in the store but now having shopping carts that don’t go out the door buying a 35lb bag of food and a dozen or so cans of food is a hassle to get to the parking lot. I understand the reasoning but it makes ordering online more appealing.
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September 2023 by Lianne Jones
DO NOT BUY YOUR FISH HERE. My husband brought home a plecostamus from Petco and the ich diseased fish ended up killing my school of loaches that I’ve had for over 10 years. Heartbreaking. Spend the money and go to a proper aquarium store that keeps their tanks healthy.
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September 2023 by Andrea M.
Visits Petco excitedly to check out the rats. No rats to be found.... Me: "You don't have rats anymore?" Associate: "We have frozen ones." Me: "Um, no, I meant as pets..."
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August 2023 by Willie M.
I didn't catch the persons name checking me out (8/30/23) But they were absolutely crushing it! Extremely friendly, efficient. Some of the best customer service i've had in a while across any industry. Give them a raise!
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August 2023 by Yvette McCoy
Need better selection for large birds (African Gray) : Toys, treats, and healthy foods. The bird area is so small it appears that they are not a priority. The store in Emeryville always has what need, and I usually buy more than in intend or needed.
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July 2023 by Micaela Rae
Petco has always fulfilled and exceeded my expectations. my pets eat the best and have everything they need to live healthy, full lives. I save a TON of money with vital care premier.