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February 2024 by Bri W.
The best Safeway I've ever been to. Best customer service. Hard workers. There to help. Clean ambiance. The very best. And so inclusive, thank you for promoting lunar new year in a country that overlooks the Asian American crisis. Thank you for always providing superior service. I love shopping at Safeway on Island Drive in Alameda, CA. It might not be the largest supermarket but it is dependable. Small but mighty. "Small" depends on who's comparing size. Hands down, my favorite Safeway ever!!!!
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January 2024 by Tony D.
This safeway need to do something about the staff in the food area. They just hide and try not serve, I mean literally the guy seen me waiting for 5-10 minutes so I can get my order but he just plays dumb. I mean I understand they have other things to do but how are you not gonna serve your customers!
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December 2023 by Karen Y.
This is my favorite Safeway in Alameda. It's the safest and cleanest. The staff are friendly and quick to help when needed. They have 4 self checkout areas and a few cashiers. The parking lot is well lit and plenty of parking. I love how I can quickly pop in and get what I need and leave. The bakery items are not as plentiful as other Safeway's in Alameda but it's ok. They have bread and cakes available.
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October 2023 by Rox
Friendly
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October 2023 by Ahmed Mohmed
For the second time, I buy a gift card that does not work or has been used by someone. It is a really bad store, and I will not return to it again, and I do not advise anyone to go to it. They deliberately scam the gift card because they know that the money cannot be refunded.
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October 2023 by Moe M.
Forgot to grab some bananas last night from my local Safeway Near my place. So decided to come to this Safeway 3 Minutes from my job. This Safeway opens at 6:00 a.m. and closes at midnight. Convenient times especially for people that work in Alameda Bay Farm and need to grab something for lunch or on the go. Staff is always friendly and do greet you if they see you walk in. The lady at the self checkout always thanks you for shopping when you pay and leave. I do notice that during busy times especially during lunch when they get packed, staff is less happy to see you. But still have not ran into a "rude" associate. They are always packing merchandise at all times of the day the times I've stopped by. For the most part they do have shelves filled. My only complaint would be In the Hot Food/Deli area. Like I mentioned they are always packed during lunch time which seems to be from 11:30 to 1:30pm. They are usually out of most foods if you go past 12. So it's a bummer and you I usually have to settle for something else or prepacked meals. Overall, it's a nice quiet Safeway to stop by and pick up something you forgot or need.
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September 2023 by Michael Toedman
Recently shopped at Island Drive, and unfortunately left dog food behind by accident - with the help of the store manager William managed to work out it was left in the cart in the parking lot, as he took the time to check. Though it seemed someone else shopping that day got a free bag, as a courtesy the store manager extended a replacement bag to me which was greatly appreciated. Will continue to shop at Safeway regularly!
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September 2023 by Karen G.
I received my RSV vaccination at South Shore Alameda today. The service was excellent and i told the man who gave me the shot that it was the best I have ever had. I felt nothing.
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August 2023 by Anna Ingram
It's usually pleasant at this store. Clean and friendly too! The checkers are very nice, friendly and patient.
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August 2023 by Mare Falls
Plenty of vegan options available including home/toiletries items for those interested
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August 2023 by Mel M.
I've been going to this Safeway for years and really appreciate having it here so conveniently located. It's clean, safe and carries what you need. The staff are very friendly. On occasion they run out of something, but I find that happens with other grocery stores too. It's a good little Safeway!
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August 2023 by Ishita Joshi
So… I got scammed, and I’m not the kind of person that gets scammed and I will admit it was 10000000% my fault that I got scammed. I was buying gift cards for my “boss” (I was sleep deprived also if that helps my case) and the store got very annoyed with me. I want to thank the store manager because even though she was mad af at me she was kind. My particular issue was Sonya, who I called several hours later because my bank told me to. While my voice was LITERALLY trembling in the middle of the call saying “I was wondering if you could canc-“ she cut me off and said “Nosorrybye” she was about to hang up and I had to beg her to wait and just hear me out. I understand there was nothing she could do, but customer service is supposed to at least give a pity “I’m so sorry that happened to you, unfortunately we can’t do anything” I’m personally just venting but I can just tell this is how she talks to customers. I don’t want her to get fired but maybe like an apology or some training in customer service. Again her name is Sonya or Sonia, I don’t remember how it is spelled. She was working customer service at 7 pm on 8/1/23.
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July 2023 by Bill Oryan
Nothing is ever stocked and the cashiers are extremely rude and unproffesional.
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July 2023 by Mavis Lin
Slightly poor inventory. The store charges over $7 for Ben & Jerry ice cream and doesn’t have in stock classic flavors.
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June 2023 by James Curtis
This place was not an ideal everyday grocery store. I usually love Safeways but this particular location I was not too fond of. Bad customer service and it lacked many of the items i was seeking at the time. The prices seemed to be more expensive than usual.