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October 2023 by Empathic R.
5 stars for Jaymar at the pharmacy counter. I've had less than acceptable service at this same pharmacy from a female who I won't name (8 days ago). She wasted my time, gas money to come back, and sent me on an unnecessary wild goose chase. Returned this evening, and Jaymar said he thought he could handle it right there, and...get this...he did. I recommend you call before you come and make sure Jaymar is on duty. He's professional, warm, and actually cares about people.
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September 2023 by Taylor G.
So just to clarify. Walgreens main store, even tho check out can be slow is not the reason for a 1 star. Overall they are probably a 3-4 star location.THIS REVIEW IS FOR INGA. The female pharmacist in the back with a power complex. I am going into surgery in 2 days, I had a minor operation today and my Doctor from UCSF sent in a pain prescription. The pharmacist saw my prescription and took it upon herself to tell me "how I should be taking my medication" despite the intensive conversations I just had with my doctor today. So after some back and forth in the drive thru window I got my head nurse from UCSF to call them and fix it. She called me back and apologized because she also has not dealt with a lady such as INGA. Idk what her issue is. She was refusing to give me my medication until tomorrow. Its 4pm. I dont understand how waiting less than 24 hours to get the same pills turned her panties into a bunch but here we are. There was a nice gentlemen in the window who gave me her name and was not looking to power trip my doctor.I hope Inga is fired. I have been coming here for 2 years and never had an issue at the pharmacy until today. I am in intense pain and she took it upon herself to see that I had an Inga shaped obstacle to my relief. Inga if you read this. You need help.
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September 2023 by Bette P.
The pits.Twice I had appts at the pharmacy confirmed online only to get over there and be told 1st: we don't have that vaccine we will have to order it.2nd: Uh your insurance won't cover this RSV. Don't let them waste your time.
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August 2023 by Peter C.
The pharmacy manager Peter Kim refused to fill prescriptions after surgery. When the surgeons assistant tried multiple times to give him information that he requested. He used disparaging comments continued to make excuses and stated "to bad your patient won't have his medicine.". The claims adjustor for the insurance called and he continued to put her on hold for over 30 minutes. He once again was rude and spoke down to the adjustor, She gave him all the info and continued to refuse filling the prescription. A complaint to the manager of the store was made. Suddenly my prescription was filled. This was a purposeful act. Do not use this pharmacy.
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March 2023 by Joanna D.
James was awesome. Great costumer service and found exactly what I'm looking for! Need more people like that
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February 2023 by Ultima M.
First time here at this locationParking is easy to find, located inside Webster Square.Store is well stocked and the aisles are clean I noticed that many items are "locked up" to prevent stealing more so than most other Walgreens..... and it is off putting for me to even attempt to purchase one of those items since it takes a while for an employee to unlock the item..Cashier was friendly
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January 2023 by zs coco
It was terrible to be holding 20 mins on the phone for their pharmacy and still no one answered the phone.
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January 2023 by Paidamoyo A.
I was on hold for over an hour when all was said and done.I called SIX other Walgreens in the area in the time these people kept me on hold.I still have no clue if they have my medication in stock so I'm driving 3 hours to pick up at a Walgreens that did answer.F these guys. Why even have a phone if you ignore it?
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November 2022 by D H.
Particularly bad pharmacy. Held up my prescription for nearly a week, and sent me messages stating "technical errors". After several calls where I was on hold for over 15 minutes and was repeatedly disconnected, I managed to get Peter - the pharmacy manager on the phone. He told me everything was fine, they had made a code entry error and it would be ready in 45minutes. This was for an important medication that I take daily. The lack of care or consideration is astounding and he was rude on the phone. I don't mind waiting on hold, I realize it gets busy, but don't waste clients' time keeping them on hold and then hanging up on them. Fix your phones, hire another person and/or figure it out.
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September 2022 by Jennifer T.
I called to see if my prescription was in stock and it was. I said my husband is coming right over and pharmacists said I'll fill it. My husband showed up at 8:59 and you had already closed. Thanks Walgreens for keeping the doors open until 9:00.
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September 2022 by Victoria N.
Just went here this evening for my COVID booster, only to realize when I got home that they didn't record any information about the brand/lot/date of my dose on my vaccination card. I spent 20 minutes trying to reach the pharmacy, including trying to call 5 separate times. In three of those cases, I was somehow connected only to hear two pharmacy employees gossiping about stuff in their personal lives, before they'd hang up on me after several seconds. Eventually I tried calling the main store number, but the woman I spoke to said the pharmacy was now closed, and that the pharmacy and the regular store are "different businesses" so she wasn't responsible, and according to her both the pharmacy manager and his other employee were already "gone" 3min after the pharmacy closed.
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September 2022 by matt j.
I'm a physician. This is the worst pharmacy I've ever had any interaction with. I plan to report them to the state. Under no circumstances should any patient go to this pharmacy for any reason.
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August 2022 by Scott H.
Mediocre in every way. They had a reasonable selection of shampoos and conditioners. But no blood pressure cuff with which to test your blood pressure.
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August 2022 by Cristian C.
DO NOT COME HERE THERE CUSTOMER SERVICE DON'T EVEN KNOW ANYTHING The Last experience here was AWFUL.. I went to this Walgreens at around 7:36 during a Sunday and I came here to find eye drops for my eyes so I asked a associate who worked here and she said they on aisle 15 BUT I couldn't find it, so I asked another associate and then they said it was on aisle 12 AND I still couldn't find it, so I just went to the counter with the rest of my things and theres at least 7-8 people in line and the cashier was clueless as to how they do their job and he didn't even considerately call on the phone for another cashier and started panicking so I left my stuff and went to CVS which was SO MUCH MORE CONVENIENT and had better customer service and no lines.
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July 2022 by Julia V.
Came here for propane. Paid 66 dollars for it at 339pm today. Waited 45 mins out front, the very lovely cashier called multiple times for her manager to come open the tank. I then called the store and Jessica answered who claimed to be the manager. I told her I was waiting for 30 mins for her to come open the propane tank. She apologized and said she would be right out. 10 mins later a man came out saying he was on his break, so he must of been the actual manager. Kinda ridiculous to have to sit and wait 45 mins for a propane take because the manager is unreachable. Take your break all for it, but allow another employee access to help the customers. This reflects on the manager with poor management skills.