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August 2023 by H W.
I could not close a mature CD online without seeing a banker. I walked in at 9:00 am, I was the first in line. Nobody there told me I needed an appointment. A banker assisted me within 7 minutes. Unfortunately this young man had no idea how to close an account. I waited for 25 minutes sitting across from him. He asked for help twice. Finally I got my cashier check and left, but not without making a scene asking "Do you know what you are doing?" Another banker assisted him, and without the help of another banker, I would have been there a lot longer.
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April 2023 by Carol C.
Date: 4/12/2023 Time: 5:30 PM. 63° SunnyI have a joint business checking account with Wells Fargo Bank, Montclair branch. The purpose of my visit to this branch at the Southshore Shopping Center in Alameda was to use the ATM for a cash withdrawal. It is conveniently located for me to take care some business instead of going to other branches of Wells Fargo.The ATM's are located slightly to the right of their double door entrance. There is plenty of parking in front of the bank and nearby. This bank seems always busy during business hours with customers waiting in line to enter the bank. Thus, I rather use the ATM for my transaction during the day/early evening. Besides I don't have to be a drama queen and/or a pita (pain in the a**) standing outside the bank about to scream when my sciatica flares up. Easy peasy to exit vehicle, use ATM, get my cash, get in vehicle and go home. LOL
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December 2022 by Joy S.
I grew up knowing a lot about how a bank should be run. My aunt started her career at Wells Fargo, then was the branch manager at Great Western on Park St. and South Shore... Eventually WAMU, then ended her career at Bank of the West before she passed away. I have memories of going to work with her and learning about good customer service at a very young age. This branch is by far the worst bank I have ever been to!I have been several times and each time only one or two teller windows are open. Merchant window is never open. The manager is rude and constantly has a sour look on her face like she doesn't want to be there. Actually almost every person working there looks miserable. I have dealt with Jasmine on multiple occasions and have found her to have the worst attitude. When I went to her teller window all she mumbles is "Next." Apparently I didn't move fast enough for her and she looks at me again and goes "Next!" No smile. No how are you. She just takes my deposit and hands me a receipt. A few weeks ago when i came in she did the same thing. I think this is just how she is. (You'd swear i was Malefacent or something by the way I'm treated lol) Honestly, we keep our money here... Does she not realize if people stopped going here that she would be out of a job? Step it up WF, team Otis Branch. You have terrible customer service. Oh, and did I mention I waited in line for 30 minutes to have Jasmine be rude? That's how slow they are.
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December 2022 by Caroline C.
This location is the worst I ever visited. I love Wells Fargo and have been a loyal customer but this location always gives me the worst experience. No matter when you come, doesn't matter the day or the time, always lack of staff and no one working. I don't know what's the point for having 7 counter spaces but only open two?!
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November 2022 by Happy J.
Don't trust them with your money... I doubt they remember how to open their safe. Poorly trained employees are ready to waste your time and ruin your day.
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October 2022 by Irene W.
Slow response to the call. After they finally answered my call, they told me they will transfer to someone responsible for the service but they hung up the phone instead
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October 2022 by Donald L.
wonderful staff- but lines goes to the door.teller staff has been cut at expense of customer. FYI- I witnessed a customer try to withdraw $5000.00 cash from the ATM machine inside- it dispensed $2600.00 and that it was it. He was told to fill out a complaint form. Use at your own risk.Understaffed by management
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July 2022 by Maria A.
What is going on? You try to reach somebody at Otis location where I have my Mortgage to open a Line of Credit and they don't answer your call. What happened to employees? Since Covid, it tends to be HELP "YOURSELF" EVEN IF IT TAKES TWICE AS MUCH TIME. That is SELF SERVICE, ONLY THING, WE ARE NOT BEING PAID FOR OUR SERVICES!!It isn't just Wells Fargo, it is now the "NORMAL". You are mostly directed to a non-person to assist you and answer your questions which in many cases doesn't work!! Also, the wait time is long MOST sometimes.You are a bank that obviously is not reading your Reviews and improving your services. I will be looking for another bank to switch my Mortgage to and get a Line of Credit. Hopefully, I will fine one that cares about their customers.Maria Marr
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June 2022 by Kate C.
Every time I've tried to go here there has been a massive line. Today (Thursday) at 4pm there were 8 in line and one teller. Someone needs to figure out how to staff appropriately! The tellers are nice... once you get to the front... if you're willing to wait.
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March 2022 by Jennifer M.
I am only speaking of my experience in this branch today. I arrived with 6 people in front of me. I was on my lunch hour and had limited time. I set my alarm for 30 mins, if nothing happened by then I'd have to leave. Flash forward ten mins no movement, 20 mins in I hear music and a cheering crowd I look over and one of the employee's was at his desk watching his phone, I'm guessing some YouTube music blah blah blah... As soon as he noticed me watching him, the phone was put away and he walked over to the people that were waiting for him. Yeah busted!! 30mins goes by and I'm still in the same spot from when I arrived. Soooooo good luck when you go to this location. I don't know what I was thinking... the branch at Marina Village is way more efficient! Update! I went to the Marina Village location after work today, Arthur jumped up and helped me as soon as he saw me walk in. I was in and out in less than 5 mins with excellent customer service. Five stars for you guys!
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July 2021 by Kendra W.
My husband and I were looking to buy a home so we decided to go through Wells Fargo home mortgage! We called and were very pleased that we actually didn't have to go to the store we could do everything online. Unfortunately I don't remember the lady who helped us at the moment but she was so sweet and so very helpful. Once she sent over the packet to fill out it was nice and easy! She waked is through each step and we were approved with a home loan in a matter of hours! Thank you so much Wells Fargo if we ever decide to buy a house in the future we will be back!