-
November 2023 by Ivars Z.
service continues in a free fall. on 11/13 I wrote a check from my Schwab account to deposit in my WF checking account only to receive a hold email notice that funds would not be available for four days 11/17. Four days to process a check? I stoped in the back and ended up with the manager who refused to provide any information ie what if the check was for a lower amount or what is the hold criteria? no answer other than it's information that is not available. over the last five months we have moved a considerable abound from WF to Schwab where customer service is a huge priority. the best service from WF is their ATM where you don't need to interact with " customer service".
-
August 2019 by Hungry H.
Wells Fargo itself can be iffy and banks can be a very stressful place at times however this branch is wonderful (and WAY more helpful than the Otis branch in my opinion). I came in needing to stop payment on some cashiers checks. I had so much anxiety regarding whether I'd be able to do so and if I'd be able to get my money back In a timely fashion. Kieth and Arthur were beyond helpful and I cannot express my gratitude enough. The process was long we had to call the customer service line, fill out and notarize paperwork, yada yada yada but they did not complain about helping me one bit they just powered through it with a good attitude and got it done for me. They were able to stop payment for me and gave me the money back right away. After being so stressed out going into the bank I left with no burdens and had peace of mind about everything. Again thank you Keith and Arthur so much you guys really turned a horrible situation around for me, you two are awesome.
-
March 2019 by Verden A.
Isn't it a little bit unusual for a BANK to not have a coin counting machine? What do they do if a customer brings in a large amount of coins to have converted into bills?
-
January 2019 by Sugar E.
As a whole, Wells Fargo is the Devil, however this branch is terrific. The tellers are sweet and proficient and frequently understand my humor based on obscure cultural references, the banker Jessi is a modest genius who shares my passion and horror of home remodeling and there's another banker, Kathleen, who was so amazing that I wrote her a thank you note. With a pen and paper. And a stamp! And I used the postal service! Who knows if she ever got it because USPS will generally only deliver other people's Christmas cards and circulars for Big 5, but still! You see I was moved. Said banker clearly has tech challenged loved ones because when I wanted to pay my property taxes and my lizard brain blew steam from every pore, she gently suggested that I pay online and walked me through it. Oh, young people. Look. Quit worrying about reports of a collapse of civility and the demise of compassion and pay attention to your direct experiences. Don't young people have great social skills? I'm in the valley of the shadow of Wells Fargo and here is this young banker. Instead of just giving me a cashiers check and watching me dash around Oakland to transfer money from other banks or use the aforementioned couriers of useless circulars, she helped me sort out online financial transactions and explained how I can also use the internet super highway to make an appointment at the DMV. One star off for consorting with the Devil. It still is Wells, but these folks are going to ruin the Devil's reputation if they keep this up.
-
September 2018 by Dee Was Here Z.
This was the worst banking experience EVER!! I sat in the presence of a personal banker and he called customer service and handed me the phone. After that, all hell broke cuz I was transferred to 5 different departments in 2 hours. I was ready to kill myself!!! It is astounding how WF keeps customers due to the confusion, disorganization and chaos that they don't mind passing on. I have never had an account with WF. I had to convince my mom to close her account. They get 2 stars cuz Robin Rocks!
-
July 2018 by Bruce J.
Great place! No complaints. Friendly staff, no long line, not understaffed, and the employees know what they are doing. I come here even if it is out of the way a little.
-
April 2017 by sydnee byrd
There are two ATM machines outside but while the bank is open, I always find 4 to 5 windows open and never a long wait. Average time here for a transaction is 4 minutes or less!
