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August 2023 by H W.
I could not close a mature CD online without seeing a banker. I walked in at 9:00 am, I was the first in line. Nobody there told me I needed an appointment. A banker assisted me within 7 minutes. Unfortunately this young man had no idea how to close an account. I waited for 25 minutes sitting across from him. He asked for help twice. Finally I got my cashier check and left, but not without making a scene asking "Do you know what you are doing?" Another banker assisted him, and without the help of another banker, I would have been there a lot longer.
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April 2023 by Carol C.
Date: 4/12/2023 Time: 5:30 PM. 63° Sunny I have a joint business checking account with Wells Fargo Bank, Montclair branch. The purpose of my visit to this branch at the Southshore Shopping Center in Alameda was to use the ATM for a cash withdrawal. It is conveniently located for me to take care some business instead of going to other branches of Wells Fargo. The ATM's are located slightly to the right of their double door entrance. There is plenty of parking in front of the bank and nearby. This bank seems always busy during business hours with customers waiting in line to enter the bank. Thus, I rather use the ATM for my transaction during the day/early evening. Besides I don't have to be a drama queen and/or a pita (pain in the a**) standing outside the bank about to scream when my sciatica flares up. Easy peasy to exit vehicle, use ATM, get my cash, get in vehicle and go home. LOL
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December 2022 by CM L.
I walked into this branch and sat down to wait in the waiting area because I saw only one banker (didn't catch her name) and she was with a customer. She asked if I had a question in an impatient and rushing tone. I said I did. She then asked me from across the room what's your question then? I did not want to scream my question across the room to her as there are other people there and that just violates my privacy. So I asked her if I should come back later? She quickly told me I need to just called Wells Fargo customer service instead or make an appointment otherwise I won't be help. She was rude, rushing, impatient while I was simply being patient to wait. I prefer Chase customer service next door, they greet you nicely, ask you what you need help with. If you just need the ATM, they'll tell you to go right ahead. If you needed to speak with a banker, they will say ok, not a problem, please wait in the waiting area. But this branch basically just rush me out the door.
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December 2022 by Joy S.
I grew up knowing a lot about how a bank should be run. My aunt started her career at Wells Fargo, then was the branch manager at Great Western on Park St. and South Shore... Eventually WAMU, then ended her career at Bank of the West before she passed away. I have memories of going to work with her and learning about good customer service at a very young age. This branch is by far the worst bank I have ever been to!I have been several times and each time only one or two teller windows are open. Merchant window is never open. The manager is rude and constantly has a sour look on her face like she doesn't want to be there. Actually almost every person working there looks miserable. I have dealt with Jasmine on multiple occasions and have found her to have the worst attitude. When I went to her teller window all she mumbles is "Next." Apparently I didn't move fast enough for her and she looks at me again and goes "Next!" No smile. No how are you. She just takes my deposit and hands me a receipt. A few weeks ago when i came in she did the same thing. I think this is just how she is. (You'd swear i was Malefacent or something by the way I'm treated lol) Honestly, we keep our money here... Does she not realize if people stopped going here that she would be out of a job? Step it up WF, team Otis Branch. You have terrible customer service. Oh, and did I mention I waited in line for 30 minutes to have Jasmine be rude? That's how slow they are.
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December 2022 by Caroline C.
This location is the worst I ever visited. I love Wells Fargo and have been a loyal customer but this location always gives me the worst experience. No matter when you come, doesn't matter the day or the time, always lack of staff and no one working. I don't know what's the point for having 7 counter spaces but only open two?!
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November 2022 by Happy J.
Don't trust them with your money... I doubt they remember how to open their safe. Poorly trained employees are ready to waste your time and ruin your day.
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October 2022 by Irene W.
Slow response to the call. After they finally answered my call, they told me they will transfer to someone responsible for the service but they hung up the phone instead
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October 2022 by Donald L.
wonderful staff- but lines goes to the door.teller staff has been cut at expense of customer. FYI- I witnessed a customer try to withdraw $5000.00 cash from the ATM machine inside- it dispensed $2600.00 and that it was it. He was told to fill out a complaint form. Use at your own risk.Understaffed by management
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July 2022 by Maria A.
What is going on? You try to reach somebody at Otis location where I have my Mortgage to open a Line of Credit and they don't answer your call. What happened to employees? Since Covid, it tends to be HELP "YOURSELF" EVEN IF IT TAKES TWICE AS MUCH TIME. That is SELF SERVICE, ONLY THING, WE ARE NOT BEING PAID FOR OUR SERVICES!!It isn't just Wells Fargo, it is now the "NORMAL". You are mostly directed to a non-person to assist you and answer your questions which in many cases doesn't work!! Also, the wait time is long MOST sometimes.You are a bank that obviously is not reading your Reviews and improving your services. I will be looking for another bank to switch my Mortgage to and get a Line of Credit. Hopefully, I will fine one that cares about their customers.Maria Marr
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June 2022 by Kate C.
Every time I've tried to go here there has been a massive line. Today (Thursday) at 4pm there were 8 in line and one teller. Someone needs to figure out how to staff appropriately! The tellers are nice... once you get to the front... if you're willing to wait.
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December 2021 by Ivars Z.
One month ago they were not able to open our safe deposit box because their key didn't work we were told that three days later ( we were there on Friday and the matter would be resolved Wednesday and I foolishly assumed they meant the next Wednesday).one month later no one has called us. Today I contacted WF and was told someone would get back to me. Hours later they did and I asked to speak to the manager who identified himself as AJ who started a story that a locksmith will be scheduled. Having zero confidence in AJ I asked to speak to whoever he reports to And was told that I can't call him and he will call me. Can you imagine a business that protects its leaders from customers? Of course, no call yet nor can I access our safety box.Need to check with Chase on moving our four accounts.
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October 2019 by Janet A.
The people who work at this branch make me feel uncomfortable. Super condescending, and they acted like they didn't know of any issues with online banking, when clearly there are issues with Wells Fargo customers and their online banking. The "greeter" (for lack of a better term) wanted to direct me away from the tellers and I had to repeat three times that I needed to talk to a teller. The teller who did help me exchanged a look with the "greeter" as if I did not know what I was talking about. I don't go inside this Alameda Wells Fargo often, but when I do I regret it. Will be looking into other banking options.
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June 2019 by Tim D.
I am proud to have just closed my accounts after 11 years with Wells Fargo. If you are sick of unethical, immoral, tactics then I recommend you do too. This bank and this branch in particular represent the worst in the industry period. They lie bluntly about fund verification, while imposing unreasonable fees on long term "valued" customers. Don't waste a minute pondering if account closure is worth the time, it only takes a few seconds. Make sure you arrive with a zero balance and no pending transactions, they will use any excuse to keep you around one more day. Prepare for a wait in line as everyone ahead of me was closing their accounts too.
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May 2019 by Nancy Y.
Pleasant people but bankers are very inexperienced and have almost no knowledge. I would recommend any other branch if you have any slightly complex banking issue.
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November 2018 by Phil H.
Let me start by saying I do not have an account nor do I bank with Wells Fargo. That being said, this place rocks! I needed a very large amount of coinage well over $1,000 in change and not only did they help me, they wheeled it straight out to my car! What unbelievable service this bank has! Joey, the gentleman that helped me, provided excellent customer service and I'm seriously thinking about switching banks! Even my own bank Chase whom I have banked with for 10 years was unable to help me. Thank you so much and you may get a new banking customer very soon!