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October 2023 by Margaret V.
I'm writing this review because I was so pleasantly surprised after reading so many really bad reviews of this particular CVS store. Those reviews were about a year old, so maybe they took the feedback to heart and made some changes, My first visit there today was very good. I was greeted warmly on arrival, the store was well stocked and clean. The vaccination station was very clean and organized and the shot giver, Purvi, was excellent! The pharmacy manager was also cordial and helpful.
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April 2023 by Emma Titus
I am sure that they are great, and staff should get a lunch break... but they do not advertise anywhere online or in their phone system that the pharmacy closes from 1:30pm-2:00pm for lunch. Don't show up during that time unless you are prepared to wait.
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March 2023 by Google user
The pharmacy staff at the Alamo CVS is top-notch! I’ve used many CVS pharmacies in the Tri-valley area, but the service pales by comparison to Alamo. I appreciate them all, but Alamo pharmacy takes customer service up several notches. At least that has been the experience for both me and my wife.
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March 2023 by Tony Bari
The pharmacy staff at the Alamo CVS is top-notch! I’ve used many CVS pharmacies in the Tri-valley area, but the service pales by comparison to Alamo. I appreciate them all, but Alamo pharmacy takes customer service up several notches. At least that has been the experience for both me and my wife.
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September 2022 by Scott H.
I was in and out in less than a minute. Needed to buy some bottled water. Picked it up, walked over to the self checkout, checked myself out, and done. Didn't have to interact with a single person. Convenient parking. No complaints.
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July 2022 by Joshua K.
We've had nothing but great service here by the pharmacy staff. They're often inundated but they always maintain a very professional attitude. It's a pretty tough job when you have customers who want their medications asap but often there are insurance issues, doctors forgetting to send prescriptions. I just hope customers can be more understanding to them and be more kind.
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April 2022 by L. H.
Went to the CVS Pharmacy on Danville Rd. in Alamo for a Covid booster shot. The vaccine station was filthy. The table in it had unwrapped cotton balls sitting on it along with used rubber gloves and unwrapped bandaids. that were unwrapped. I spoke to the pharmacist about it and he was rude although he did send an assistant who spent less than 15 seconds 'cleaning' it. Ended up walking out without my shot.
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January 2022 by Andrew P.
I have given this pharmacy a chance time and time again. When a customer goes to the pharmacy they should be handled with a certain level of care and professionalism, I received neither. I was denied a medication due to not having identification (I understand that part) what frustrated me was the attitude of "well then you aren't getting it". I have been on this medication for a year and without there are serious medical problems. Beyond frustrated and hope they never receive the service they provide. I hope when they are in a severe amount of pain/discomfort someone provides them with options not just a "matter of fact, no"
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December 2021 by Sasha O.
The staff here are rude and completely unknowledgeable. Only good for reading labels. Not sure which website these pharmacists bought their accreditations from.
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November 2021 by Travis H.
Is it closer than driving to Walnut Creek or Danville...yes. Are the people helpful...nope. Do they care....nope. Is it their fault...somewhat, but CVS and this store in general makes life hard for their customers and it is absolutely taking its toll on the staff. I'd be grumpy and disrespectful to people too if I had to constantly tell people to go to a different window 5 feet away to do a task that can be accessed from any of the machines.
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November 2021 by Susan D.
Will never shop here again. The male clerk was extremely rude and almost threatening in his comments. First I will take ownership in not understanding how to use the self service checkout correctly and I did get frustrated, and I uttered an explicative under my breath about the machine. To which this clerk turned around and said "what did you just say" to which I told him I was referring to the machine"... which he replied "it's not the machine that has the problem" and walked away. I actually did see the "don't put checkout items here sign", but my daughter hadn't. So I was trying to help her check out and our machine got stuck an was calling for assistance. The two clerks stood at the desk and ignored us. I'm sure they thought "two dumb women". But I work in customer service and I know you just help the customer regardless of the situation. But obviously we were too much of a problem, and because and blamed the machine this particular clerk got rude and kind of angry. I did try before leaving telling another clerk I wasn't directing any comments towards the other clerk we were just frustrated with the checkout system. But that the other clerk was rude to me. I'm sure they could care less... and that's fine, because I don't have to shop there. I'm a blue collar worker and if I treated a customer like that I would have been fired. But CVS doesn't care.
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September 2021 by P M.
The pharmacy has terrible customer service. They treat customers poorly, do not answer their phones, call out HIPPA protected health information so all can hear, do not fill prescriptions correctly, and their pharmacists pretend they are doctors, and make medical recommendations which are different than doctors treatment plans.I am moving all of my business from this location.
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November 2020 by Kynan S.
Website allows you to schedule a flu shot, but then on arrival they tell you they are out of flu shots. Please update your website to prevent scheduling a flu shot when you have zero stock
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October 2020 by Katherine M.
The people were all very pleasant but the set up was not good. I got a flu shot today. It took an hour. After waiting in line at the check in desk, I was informed that an appointment was necessary. There was no indication of that requirement on any of the flu shot signs at the front of the store. So I got an appointment, waited in line for the check in person again and then waited 30 minutes for the pharmacist to give me a shot, only to wait another 10 minutes because she had the wrong formula for my age group.
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September 2020 by Alidad V.
I really like this CVS. It has more of a small neighborhood store than a large chain. I have filled prescriptions and have not had any issues. But my review is really to shine the light on one particular person, Tony. Tony is very friendly and courteous. I had to make a late night trip to the store to get a fans. Our Air conditioning was not working and we were in the middle of a heat wave. Tony was great - he got me a fan and even gave me a significant discount. The next day in came back to get two more fans (yup, air conditioning was still out) and he gave me the same discount. I came in a few months later and he recognized me right away.